How to set up Outlook.com email on iPhone, iPad or iPod touch

Later this year, Microsoft will sunset Hotmail in favor of Outlook.com, their new email service. The new Outlook.com service boasts a super clean interface and as with any new email service, there’s still an opportunity to grab that elusive email address void of extraneous numerals you’re forced to add in order to find one that’s available. If you’ve switched or considering a switch, here’s how to set up Outlook.com email on iPhone, iPad or iPod touch.

set up Outlook.com email on iPhone

On your iOS device, navigate to Settings > Mail, Contacts, Calendars > 

  • Tap on Add Account…
  • Select ‘Hotmail’
  • Select ‘Add Mail Account’

Outlook.com settings iPhone

Type in your Outlook.com credentials including your email ending in @outlook.com, password and give it a title so that you can distinguish it from other email accounts on your iPhone.

sync-accounts

You should see a short process of verifying your account and you’ll have options for what you’ll apps you’ll want to sync with your Outlook.com account. You can disable those if that’s your preference and leave mail set to ‘On’. Tap on ‘Save’ to complete the email set-up process.

When this process completes, you will see the Settings > Mail, Contacts and Calendars screen that shows a list of your accounts. If you follow the process outlined, your new IMAP account will be listed as Outlook.com.

  1. Press the Home button
  2. Tap on Mail
  3. From the list of accounts, select ‘Outlook.com’

Tip: If you are not seeing all of your messages, you have to adjust the ‘Mail Days To Sync’. By default, it is set to 3.

  1. Open Settings > Mail, Contacts, Calendars
  2. Tap on Outlook.com
  3. Change Mail Days To Sync to: No Limit, 1 Day, 3 Days, 1 Week, 2 Weeks or 1 Month

Mail days to sync

Microsoft has done a very good job with Outlook.com. It’s completely free to sign up for a new account it easy to setup Outlook.com email on your iPhone to co-exist with your other accounts. Microsoft also offers an option to send and receive email from other popular services including Yahoo and Gmail.

  • glsda

    Chris, what am I missing here? I think I am inputting everything correctly and I get to the point of verifying my Outlook credentials and get this message, ‘Hotmail Account’
    Unable to verify account information. In your instructions you say to input your full name. There isn’t any place to do so. Help

    • http://www.everythingicafe.com Christopher Meinck

      That was incorrect and I’ve updated the post. Try username@outlook.com and your password.

      • glschfc

        Thanks

  • Kstream

    Great tip! At last, an email address without the numerals!! I have been using google, but privacy is an issue for me. Hope Microsoft does it better. Christopher, I know that you use many email accounts, which would you suggest? Most people I know use a corporate email or google / hotmail / yahoo. Is there any other with a good spam filter and IMAP syncing or am I asking too much?! :) Thanx again!

  • Postman

    An email service without IMAP support, I don’t see how this will work for mac users with multiple devices… Using POP on your mac?!

  • http://gravatar.com/krrishd krrishd

    How do I set up outlook with a custom domain on ipad?

  • http://gravatar.com/vaishbhandary Vaishnavi

    Can we also set up our company email account hosted on Outlook, this way?

  • http://twitter.com/mikepaterson Mike Paterson (@mikepaterson)

    Hi,
    You state above ” If you follow the process outlined, your new IMAP account will be listed as Outlook.com.” but outlook.com does not support IMAP – what do you mean?

    I have also read that you can also use the Exchange option, does this allow any other options?

    • http://www.everythingicafe.com Christopher Meinck

      You are correct Mike. I’ll update the article.

  • Cindy

    I have followed the steps on my iPad and after setting up in Settings it shows it as a Hotmail account and not Outlook. Then, although it shows up in my mail folder as a Hotmail account when I tried to send myself an email it is undelivered. I see nothing like the pictures I see advertising it…I would like to try, and or switch. I have the Outline app and it connected me to set this up.

  • Lee Williamson

    Hi Chris, I am trying to do the same however my email is only hosted by outlook/windows live domains, but the email address is me@mydomain.com. Do you know how the process changes or have a guide/link on it?

    Thanks

  • John

    Says unable to verify account. New verification process is not allowing me access

  • Carrie Ann

    I am SO THANKFUL that I checked your tutorial Christopher and the “everythingicafe” site!
    Now I’m not totally “technologically challenged” but I am new to the Apple World and my iPad. I was having trouble trying to set up my “@outlook” email on the new ipad and every other site that I looked at gave directions that read as if I was trying to build a rocket! Your step-by-step guide and screen shots were extremely easy to follow and helped me to set it up PERFECTLY! I thank you whole-heartedly and if/when I’m ever in need of another “i-tutorial”, I’ll check with you FIRST!

    Thank you so much!
    CASunshine :)

  • oscar

    hi I had issues setting up outlook as an email account for my wife. After battling for couple of hours, giving up and making a useless trip to the apple store I was able to fix the problem.
    I was getting the “unable to connect to carrier” message repeatedly, at the apple store I was told to contact outlook since resetting the iphone did not solve it.
    After reading thru the trend of comments at this website I went into the settings deleted the account, entered the new one without choosing the outlook option and instead clicked on add account, and there I simply added the name, address and password. Know it all works like a charm. Hope this helps anybody with a similar poblem.