Outlook Sync Problem - Page 7

scolbert · 07-12-2007, 12:50 AM

I too am having trouble. Outlook 2007 on Vista. Outlook contacts import but some phone numbers are missing.

Sammy at Personafile

TechnoDoc · 07-12-2007, 11:03 AM

Anyone try the new iTunes update yet? I won't have time until tonight, but I wonder if this has been addressed?

tomdotcom84 · 07-12-2007, 12:44 PM

I tried the new update. I still have outlook crashing

JohnSD · 07-12-2007, 02:43 PM

I've tried repeatedly. ITunes is open. I select Outlook, but it does not see any account on my PC at all, so I can't select anything. I've tried resetting to factory settings. Still nogo.

I'm on WIN XP Pro, in case that matters. Don't have it in front of me but I think I have Outlook 2003.

I am now able to get email, but cannot synch properly.

Any help on synching so I get my contacts would be greatly appreciated.

THanks.

John

Originally Posted by lasquintanas

Outlook '07 works fine here. Did you tell itunes thats the program you wanted to sync from? That's all i did.

JohnSD · 07-12-2007, 02:46 PM

I got the message about enabling in the plugin and needing to go to Help. Unfortunately, it didn't say Help IN WHICH PROGRAM?? I've looked in ITunes Help and Outlook Help and haven't found anything. Where did you go to reenable the plugin?

Thanks.

John

Originally Posted by TechnoDoc

Well, after an hour on the phone with Apple (level 2 support), they basically admitted that they are aware of a problem with the iTunes sync plugin for Outlook. They have escalated the problem to engineering, and are hoping for resolution soon (whatever that means).

I have spent (wasted) about 5 hours trying everything I could find on the apple forums, here, and anywhere with only transient luck. After reinstalling iTunes and re-enabling the plugin manually in Outlook, I got the iPhone to sync contacts and calendar once. Since then, no syncing, and I still get the Outlook error every time it launches.

Let's hope they fix this soon.

JnC · 07-12-2007, 08:15 PM

Originally Posted by JohnSD

I got the message about enabling in the plugin and needing to go to Help. Unfortunately, it didn't say Help IN WHICH PROGRAM?? I've looked in ITunes Help and Outlook Help and haven't found anything. Where did you go to reenable the plugin?

See post 15 and post 19 of this thread.

Boone · 07-13-2007, 04:00 PM

Originally Posted by TechnoDoc

Anyone try the new iTunes update yet? I won't have time until tonight, but I wonder if this has been addressed?

Tried the new itunes update. No luck. Still no can sync calendar.

Can someone from apple help here???

Love the phone.

Really need my calendar to sync......

Glenn C · 07-14-2007, 08:48 AM

Originally Posted by davpel

I have tried and tried in vain to get the iPhone to sync with Outlook 2007. iTunes indicates that it is doing a sync, but when it is completed, there are no contacts or calendar data on the device. Anyone else have this problem/discovered a solution?

I have the same problem. Outlook 2003, Win XP sp 2. While some items sync, most do not. Test items in the iPhone or calendar do not sync. No error messages. Have spent HOURS on the phone with Apple support, who CLAIMS I am the ONLY one having this problem. They should read all the posts at this site.

Upgrade to iTunes 7.3.1, restoring firmware, and even getting a NEW iPhone have NOT corrected the problems. Guess we will have to wait.

churchillstudios · 07-15-2007, 01:49 AM

I was one of those people experiencing sync problems with my iPhone and Outlook Calendar.

At first I was unaware Outlook had disabled "Outlook iTunes Sync Addin" - also known as the file "OutlookSyncClient.dll". Luckily, I came across this thread. Sure enough, under "Tools > Options > Other > Advanced Options > COM Add-Ins" there were two Apple plug-ins: "iTunes Outlook Addin" was checkmarked but "Outlook iTunes Sync Addin" was not. No matter what I did, I could not get this plug-in to stay checkmarked.

I went to "Help > About Microsoft Outlook > Disabled Items" and found "Outlook iTunes Sync Addin" had been DISABLED by Outlook. When I re-activated it, Outlook CRASHED, prompting me to disable the plug-in in order for Outlook to operate correctly. Obviously something was very wrong, here.

After reading other's comments and suggestions on this thread, my solution was to save an export of my data to another ".pst" data file. I first copied my original file ("Outlook.pst" located in "C: Documents and Settings/(user)/Local Settings/Application Data/Microsoft/Outlook") into a new folder I called "BACKUP" just in case something went wrong. Then I made a new folder called "EXPORT".

I then exported my data by way of "File > Import and Export > Export to a file > Personal Folder File (.pst)". Making sure to save it off to my "EXPORT" folder, I named it "Outlook.pst" -- just like the original.

Now the big moment: I SHUT DOWN Outlook and copied the exported file in "EXPORT" to the same folder as the original - replacing the original file. Open Outlook and all my contact and calendar data came up fine. Time to RE-ACTIVATE "Outlook iTunes Sync Addin" by way of "Help > About Microsoft Outlook" in the menu and clicking on the "Disabled Items" button. When I did, Outlook didn't crash! Everything seems to load fine now.

Time to Load up iTunes, plug in my iPhone, and the sync my calendar. iTunes Sync works flawlessly! All my Outlook calendar info is now on my iPhone and I'm good-to go. I've tried this several times and the issue seems to be completely resolved. Thanks guys for all of your advice! Hopefully this thread will help others out as well.

- BC

eederise · 07-15-2007, 02:12 PM

Originally Posted by churchillstudios

I was one of those people experiencing sync problems with my iPhone and Outlook Calendar.

At first I was unaware Outlook had disabled "Outlook iTunes Sync Addin" - also known as the file "OutlookSyncClient.dll". Luckily, I came across this thread. Sure enough, under "Tools > Options > Other > Advanced Options > COM Add-Ins" there were two Apple plug-ins: "iTunes Outlook Addin" was checkmarked but "Outlook iTunes Sync Addin" was not. No matter what I did, I could not get this plug-in to stay checkmarked.

I went to "Help > About Microsoft Outlook > Disabled Items" and found "Outlook iTunes Sync Addin" had been DISABLED by Outlook. When I re-activated it, Outlook CRASHED, prompting me to disable the plug-in in order for Outlook to operate correctly. Obviously something was very wrong, here.

After reading other's comments and suggestions on this thread, my solution was to save an export of my data to another ".pst" data file. I first copied my original file ("Outlook.pst" located in "C: Documents and Settings/(user)/Local Settings/Application Data/Microsoft/Outlook") into a new folder I called "BACKUP" just in case something went wrong. Then I made a new folder called "EXPORT".

I then exported my data by way of "File > Import and Export > Export to a file > Personal Folder File (.pst)". Making sure to save it off to my "EXPORT" folder, I named it "Outlook.pst" -- just like the original.

Now the big moment: I SHUT DOWN Outlook and copied the exported file in "EXPORT" to the same folder as the original - replacing the original file. Open Outlook and all my contact and calendar data came up fine. Time to RE-ACTIVATE "Outlook iTunes Sync Addin" by way of "Help > About Microsoft Outlook" in the menu and clicking on the "Disabled Items" button. When I did, Outlook didn't crash! Everything seems to load fine now.

Time to Load up iTunes, plug in my iPhone, and the sync my calendar. iTunes Sync works flawlessly! All my Outlook calendar info is now on my iPhone and I'm good-to go. I've tried this several times and the issue seems to be completely resolved. Thanks guys for all of your advice! Hopefully this thread will help others out as well.

- BC

This worked for me. I actually had two PST files being used on the same PC. I exported to a new PST named Outlook.pst. Then I redirected everything to look at the new file. Be sure that you export from the root of your email, i.e., where inbox, sent, etc. all reside under; and be sure to select the "all subfolders" checkbox during the export process. Can't thank you enough for sharing your solution. Syncing with outlook was the top priority for me when I bought the iphone. Thanks!