Outlook Sync Problem

[Gremlin9]

Originally Posted by JonP

I originally looked into this forum when my wife's iPhone would not sync with her Outlook 2003 calendar. It was here that I learned that the new release of iTunes 7.3.2 resolved the syncing problem. After installing 7.3.2 on her laptop, her iPhone synced her calendar as it was supposed to.

Then I made the big mistake. I "upgraded" my copy of iTunes to 7.3.2 and my Outlook 2007 calendar stopped syncing.

I tried to revert to 7.3.1 (no longer found on the Apple website; found a copy on filehippo.com) and the calendar sync still no longer worked. Spent about 2.5 hours on the phone with Apple support uninstalling and re-installing software, setting up new users, new calendars and the sync still didn't work. However, the Apple tech did give me some useful advice which I later applied to my original solution - to roll-back the iTunes version to 7.3.1 that worked.

Here's the trick that worked for me -- The uninstall function in the Windows control panel does not remove all components of iTunes. You must remove the following four application programs in this order. Do not re-boot until all 4 applications and other folders/files are removed.
1) Apple Mobile Device Support
2) Quicktime
3) iTunes
4) Apple Software Update
After these applications are removed, navigate to the Program Files folder and remove any folders (and the files contained within) labeled Quicktime and iTunes. Also remove any iTunes or Quicktime folders/files from the c:\WINDOWS\system32 directory.
Then re-boot.

Following the re-boot, open Outlook 2007 and remove the iTunes Outlook Addin. I found that the addin was made "inactive;" it needs to be removed. Remove it by clicking "Go" on the Manage COM Addins dialog box, highlighting the iTunes addin(s) and clicking remove. Quit Outlook.

Then re-install iTunes 7.3.1. Make sure that you unclick the checkbox during the install that enables automatic iTunes updates.

That did it for me. I'm back syncing my Outlook calendar again.

Hi,
I tried this.. I've tried everything I think - still can't get my Outlook 2003 SP2 to Sync over. I am on the latest iTunes version now.

One question, I notice I only have 1 add-in in Outlook - how do I get the other one back?

Thanks.

[callisto9]

are people still having problems with this? i'm currently having this problem.

i'm on outlook 2007
iphone, not jailbroken (well, not anymore), 1.1.3 firmware

itunes will sync SOME of my calendar, but not others. mine's really sporadic and inconsistent. i didn't sync a lunch i had last week and didn't sync a meeting i arranged next week. most other stuff is there.

i've got a long list of things to try when i get to work tomorrow, so i'll post back if any of them work.

[ronniecoleman]

i read what you said and did it for my iphone but i only see 1 choice for itunes and it is already checked so i still cant sync outlook with my calendar....it says something like you dont have outlook as your primary email account select it to be...but i did that by choosing it as default messaging account...but i dont care to use it for email i just want my appointements to be in it and my contacts
please help me

[bigballer73]

Quote:
Originally Posted by JonP
I originally looked into this forum when my wife's iPhone would not sync with her Outlook 2003 calendar. It was here that I learned that the new release of iTunes 7.3.2 resolved the syncing problem. After installing 7.3.2 on her laptop, her iPhone synced her calendar as it was supposed to.

Then I made the big mistake. I "upgraded" my copy of iTunes to 7.3.2 and my Outlook 2007 calendar stopped syncing.

I tried to revert to 7.3.1 (no longer found on the Apple website; found a copy on filehippo.com) and the calendar sync still no longer worked. Spent about 2.5 hours on the phone with Apple support uninstalling and re-installing software, setting up new users, new calendars and the sync still didn't work. However, the Apple tech did give me some useful advice which I later applied to my original solution - to roll-back the iTunes version to 7.3.1 that worked.

Here's the trick that worked for me -- The uninstall function in the Windows control panel does not remove all components of iTunes. You must remove the following four application programs in this order. Do not re-boot until all 4 applications and other folders/files are removed.
1) Apple Mobile Device Support
2) Quicktime
3) iTunes
4) Apple Software Update
After these applications are removed, navigate to the Program Files folder and remove any folders (and the files contained within) labeled Quicktime and iTunes. Also remove any iTunes or Quicktime folders/files from the c:\WINDOWS\system32 directory.
Then re-boot.

Following the re-boot, open Outlook 2007 and remove the iTunes Outlook Addin. I found that the addin was made "inactive;" it needs to be removed. Remove it by clicking "Go" on the Manage COM Addins dialog box, highlighting the iTunes addin(s) and clicking remove. Quit Outlook.

Then re-install iTunes 7.3.1. Make sure that you unclick the checkbox during the install that enables automatic iTunes updates.

That did it for me. I'm back syncing my Outlook calendar again.
__________________________________________________ _______

I Just wanted say thank you for posting this fix. It sure fixed my sync problems as well... I followed the above instructions and i'm currently using Windows XP with Outlook 2003 and Itunes 7.4.3.1.

[chiltern]

after getting my ipod touch it never sync'd with outlook - after a week of trying every suggestion in this and other forums I realised that the XP files were wrong. so I booted off my XP install disc let it come and and I pressed install XP - then it found the existing version and offered mr a repair option - which I did and it reset the system files back and after about 39 minutes my PCwas up and running and syncing with the ipod !! yess!!

do not choose the first 'r' repair option - you need to go as if you are installing XP and then it checks the C disc and searches for existing installations - if it doesn't find it - exit the procedure otherwise you may destory your data, only do it when it offers to repair.

[overkloud]

I just fixed my problem minutes ago. I haunted me for more than 6 months. since a lot of ppl here have similar problems, I think it worth me to register and post my solution here.
My problem was: everything sync perfectly except calendar appointments&events: cannot sync from outlook to iphone, the reverse seems fine.

What I did is pretty simple: go to outlook add-in management (tools->options->advanced for outlook 2003, tools->trust center for 2007). uncheck everything except the itune one. close outlook and run it again.
Then plug iphone, run iTune, sync...magically it worked!

ps: my iTune ver:7.6.0.29, iphone:1.1.3, outlook 2007, win xp sp2.

ps2: I have to say, as a programmer, that apple is great at design but really sucks in programming. itune is so buggy.

Good luck everyone.

[Cskwared]

Originally Posted by overkloud

I just fixed my problem minutes ago. I haunted me for more than 6 months. since a lot of ppl here have similar problems, I think it worth me to register and post my solution here.
My problem was: everything sync perfectly except calendar appointments&events: cannot sync from outlook to iphone, the reverse seems fine.

What I did is pretty simple: go to outlook add-in management (tools->options->advanced for outlook 2003, tools->trust center for 2007). uncheck everything except the itune one. close outlook and run it again.
Then plug iphone, run iTune, sync...magically it worked!

ps: my iTune ver:7.6.0.29, iphone:1.1.3, outlook 2007, win xp sp2.

ps2: I have to say, as a programmer, that apple is great at design but really sucks in programming. itune is so buggy.

Good luck everyone.

This did not work for me, I'm on iTunes V 7.6.1.9, iPhone 1.1.4, outlook 07 win xp sp2 and had no luck.

[overkloud]

Originally Posted by Cskwared

This did not work for me, I'm on iTunes V 7.6.1.9, iPhone 1.1.4, outlook 07 win xp sp2 and had no luck.

make sure itune is not running during mod outlook
reboot outlook after mod, make sure all other add-ins are inactive.
run itune and sync..(leave outlook open)

[Cskwared]

Originally Posted by overkloud

make sure itune is not running during mod outlook
reboot outlook after mod, make sure all other add-ins are inactive.
run itune and sync..(leave outlook open)

I tried it again just incase I left iTunes open while I was modding outlook, but got the same results. You are talking about under the add-ins tab in the trust center, then at the bottom "Manage: COM add-ins" then click go right? Then the pop up with all of the add-ins and uncheck everything but iTunes?

This sync issues was happeneing for awhile, then went away, and now that I've upgraded to firmware 1.1.4 on my iPhone it started throwing these errors again.

[overkloud]

Originally Posted by Cskwared

I tried it again just incase I left iTunes open while I was modding outlook, but got the same results. You are talking about under the add-ins tab in the trust center, then at the bottom "Manage: COM add-ins" then click go right? Then the pop up with all of the add-ins and uncheck everything but iTunes?

This sync issues was happeneing for awhile, then went away, and now that I've upgraded to firmware 1.1.4 on my iPhone it started throwing these errors again.

yep. tools->trust center->add-ins
you will see a list of add-ins. itune outlook admin should be the only one under active application add-ins,(exit everything related to outlook and restart outlook after made the change) before you start itune and sync.

this is the only thing I did and after this it works.

my problem was: every time when itune said sync is done, everything got transfered from computer to iphone except calendar, which had nothing from computer.