iTunes won't recognise Remote app

[Sophiedog]

I can't enter my Remote Passcode into iTunes because the passcode entry boxes don't appear when I select my iPhone under 'Devices'. And the icon on the left doesn't change to the Remote symbol. I use the iPhone through WiFi all the time for other things. I've also checked the 'Look for Remotes' in editreferences:devices. Any suggestions welcome. I've also tried turning off my firewall. Any help appreciated.

[401402]

mine doesnt connect at all

[bass_lover1]

Make sure the Bonjour service is running. This is strictly used for remotes connecting to iTunes.

[acosmichippo]

also, which firewall have you turned off? your computers?

If you still have problems after trying what has been suggested, it may very well be your router's firewall giving you problems.