WiFi Settings Disabled - "No Wi-Fi" - Page 3

winstone · 08-05-2007, 08:21 PM

Just bought my iphone (8gb) last night and it worked after activiation but the wifi signal was weak even though I was in the same room as the access point. After charging all night the phone would not turn on this morning, did the soft reset (hold sleep and home) and then the phone worked, but wifi did not. I had the grayed out "no wi-fi". I think the easiest way to see if this is the same problem is to check the Wifi Address in the About screen, mine was blank (it should list the MAC address).

I called Apple and they had me do the factory restore which did not resolve the problem. Before calling them back I started playing with the phone more and found also that my phone wont ring when its in standby mode. If I'm on a screen it will ring, but if I put it in standby or it goes into standby, no ring.

Called Apple back about wifi problem, they said to take it back to the Apple store (or we could do the rma/repair thing). I had them lookup the ring problem and none of their techs had heard of that problem.

PS - this was bought at the Southlake, TX store for anyone that is tracking the problem.

Crossing my fingers!

winstone · 08-06-2007, 11:44 PM

I'm happy to report that my replacement phone has Wi-Fi and wakes up to ring. Its only been 6 hours though.

Kevin77 · 11-18-2007, 12:01 AM

I have to say that I'm really disappointed. I'm one of the "no wifi" victims too! I was so happy with the iPod Touch. This morning I watched a 30 minute video on the Touch, and when I went to check one of the movies star's information through Safari, it could not connect to server. I went to the settings to access the Wifi, and it was grayed out. I have restored my iPod at least 8 times now. Even went back to version 1.1.1 - nothing worked. I cannot access the internet at all with this iPod Touch. Looks like I'll be phoning Apple tomorrow morning about it. I spent the day trying to get it to work.

At least I see it's not just me - others are having the problem too. After playing the movie I noticed that the iPod was quite warm. The person who mentioned "heat" earlier may have hit the nail on the head. It could be heat that's causing the WiFi hardware to break down. I would not have thought that the heat the unit generates itself would cause it to break. It doesn't make sense.

cdgloria · 11-20-2007, 09:43 PM

but i had an experience that, the WiFi was back from a NETWORK RESETTING and CLEAR CACHE of Safari, so i believe it has nothing to do with the heat

though, now, i'm out of WiFi again.... sigh

Kevin77 · 11-20-2007, 10:21 PM

Originally Posted by cdgloria

but i had an experience that, the WiFi was back from a NETWORK RESETTING and CLEAR CACHE of Safari, so i believe it has nothing to do with the heat

though, now, i'm out of WiFi again.... sigh

Hi cdgloria,

It definitely sounds like a hardware problem that you're having too. It's intermittent. That's the only difference. I read a post (possibly yours) where the person said clearing the cache on Safari would fix this, but it did absolutely nothing for mine. Someone somewhere also suggested resetting the network settings under GENERAL-->RESET. That did nothing too. There have been lots and lots of people with the WiFi break down as I've found numerous posts all over the web. Even the Apple Support Site has an entry or two regarding this problem. I swore one time that I would not be amongst the first to purchase new hardware, but since the iPhone was out for a while and because it was "Apple", I took the chance. I should have waited a year before buying this. $500 is a lot of cash to pay for something that is broken in the span of a month. I'm the only one who has ever used it. I work all day, so it was only used for a bit in the evening and weekends. It was never dropped, never been near liquid (including rain), and basically never abused in any way. It was just a hardware malfunction.

By the way, I sent my iPod touch into Apple for repairs. Opening it up and fiddling with it will no doubt cause more problems with it down the road. It's definitely a deal I wish I never made.

djchris42 · 05-20-2008, 03:38 AM

Hey i have an Ipod Touch ,, and im getting the same problem.
It was working when i left for school, and when i got back home it wasnt,, i just goto the WIFI settings and it is gray just like in the picture... Can anyone help please

LAPTOP GAMER · 05-20-2008, 10:14 AM

I hope this isen't a problem that is wide spread as I was getting ready to buy an ipod touch. The good thing is Apple is good about taking care of it no questions.

cookie1126 · 12-19-2008, 11:52 PM

angry hate this. My phone is doing the same thing I don't get y it just won't let me select it if anyone has a answer to this. Then pleace help a child in need

fury · 12-20-2008, 05:11 PM

Try restoring your phone.

cookie1126 · 12-20-2008, 05:39 PM

it doesent work. Tried restoring, reststarting and turning it off and on. Any other ideas