Yet Another Leopard Issue

[Lincoln]

Got the Mac back from Apple today - for $280.

Turns out there was no problem with the disk or the Installation itself - the eye the DVD drive is screwed up, and it scratched the disk at 58 minutes. I pay $280 for them to re-Install Tiger, because the Mac scratched the Tiger Install disk as well, for them to fix my email, and another $129 for a another Leopard disk.

I still have to send it back to them for the DVD drive to be fixed, which will cost another $100. In total, I'm paying $509, for something that was Apple's fault. I think they should cover it.

(There goes my new iPhone at Christmas. I was looking forward to getting rid of the current one with scratches all over it.)

[x999x]

Originally Posted by MacManPro

Got the Mac back from Apple today - for $280.

Turns out there was no problem with the disk or the Installation itself - the eye the DVD drive is screwed up, and it scratched the disk at 58 minutes. I pay $280 for them to re-Install Tiger, because the Mac scratched the Tiger Install disk as well, for them to fix my email, and another $129 for a another Leopard disk.

I still have to send it back to them for the DVD drive to be fixed, which will cost another $100. In total, I'm paying $509, for something that was Apple's fault. I think they should cover it.

(There goes my new iPhone at Christmas. I was looking forward to getting rid of the current one with scratches all over it.)

Thats very unfortunate to hear, but at least they have resolved your problem. I agree Apple should foot the bill, or at least knock back the price of Leopard to a 9 dollar upgrade disk just to allieviate all that you have gone through.

I may be new to Apple again, but back in my day thats how we were handled when we had a problem with our fleet of macs back in the Performa/Creative Computing days. More often than not if we had to shell out any money on service, there was always an equal level of value percieved in the transaction.

[Kabeyun]

Originally Posted by MacManPro

Got the Mac back from Apple today - for $280.

Turns out there was no problem with the disk or the Installation itself - the eye the DVD drive is screwed up, and it scratched the disk at 58 minutes. I pay $280 for them to re-Install Tiger, because the Mac scratched the Tiger Install disk as well, for them to fix my email, and another $129 for a another Leopard disk.

I still have to send it back to them for the DVD drive to be fixed, which will cost another $100. In total, I'm paying $509, for something that was Apple's fault. I think they should cover it.

(There goes my new iPhone at Christmas. I was looking forward to getting rid of the current one with scratches all over it.)

I was just reading your saga (to say nothing of x999x's!) and I wanted to express my sympathy. As much as an Apple fan as I am - since '87 - I really do get disappointed with their quality control issues over the years.

I sure hope Apple saved your data. I know its too late but I think your cautionary tale teaches two important lessons: backup before upgrading system software, and pony up for the AppleCare warranty for all hardware you buy. Regarding backups, btw, I think a bootable clone is even better. I recommend SuperDuper by Shirt Pocket: simplicity & user-friendliness, reliability, and stellar support. You'll have a bootable copy of your startup volume should disaster strike (plus it's an excellent compliment to the file-retrieval power of Time Machine if Leopard actually installs properly).

Cheers,

-K

[jeffprobertson]

Originally Posted by geordisjd

Sorry to say, but it's exactly what happened with my Dual G5 (the Intels - MacPro and MBP - eventually did fine). The installation stalled before it was completely done, the computer froze, and after a force-restart (and getting my DVD out of

I had a similar problem with my dual G5. It failed, then I tried to re-install again and it worked. Wierd. I think its something with third party video cards if you have them installed be careful.