This is a discussion on Big ipod Problem within the iPod Classic forums, part of the Apple iPod category; My ipod stays on a white screen and has a picture of a ipod with a sad face and x's ...
My ipod stays on a white screen and has a picture of a ipod with a sad face and x's for eyes and at the bottom of the screen it says www.apple.com/support/ipod Does anyone know whats wrong with it or how i can fix it?
From Apple:
"In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software."
There's some stuff to try here:
http://docs.info.apple.com/article.html?artnum=61771
Good luck!
1st step: Try to restore with iTunes
2nd step: look for hard drive errors (bad sectors) with the free trial version of CopyTrans Doctor http://www.copytrans.net
3rd step: bring iPod to nearest Apple retailer
Yea the Apple site should explain what all that means, just follow the steps from there, good luck mate.
The apple should fix your problem by providing proper instruction which you can follow. Otherwise you can visit http://www.supportonclick.com if you want. I seek their support whenever I need. The staffs over there are quite helpful and extremely skilled to provide you necessary help at a very cheap rate if you share your problem with them. They are expert in solving a number of tricky jobs and I hope this time too they will prove their ability.