Big ipod Problem

[c0mebakkid]

My ipod stays on a white screen and has a picture of a ipod with a sad face and x's for eyes and at the bottom of the screen it says www.apple.com/support/ipod Does anyone know whats wrong with it or how i can fix it?

[Woofus]

From Apple:
"In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software."

There's some stuff to try here:

http://docs.info.apple.com/article.html?artnum=61771

Good luck!

[whatthepho]

1st step: Try to restore with iTunes
2nd step: look for hard drive errors (bad sectors) with the free trial version of CopyTrans Doctor http://www.copytrans.net
3rd step: bring iPod to nearest Apple retailer

[ThunderBull4]

Yea the Apple site should explain what all that means, just follow the steps from there, good luck mate.

[poppers]

The apple should fix your problem by providing proper instruction which you can follow. Otherwise you can visit http://www.supportonclick.com if you want. I seek their support whenever I need. The staffs over there are quite helpful and extremely skilled to provide you necessary help at a very cheap rate if you share your problem with them. They are expert in solving a number of tricky jobs and I hope this time too they will prove their ability.