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Old 03-08-2008, 12:04 AM   #1 (permalink)
 
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Default Big ipod Problem

My ipod stays on a white screen and has a picture of a ipod with a sad face and x's for eyes and at the bottom of the screen it says www.apple.com/support/ipod Does anyone know whats wrong with it or how i can fix it?
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Old 03-12-2008, 11:27 PM   #2 (permalink)
 
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From Apple:
"In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software."

There's some stuff to try here:

http://docs.info.apple.com/article.html?artnum=61771

Good luck!
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Old 04-28-2008, 11:28 AM   #3 (permalink)
 
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Default iPod with sad face

1st step: Try to restore with iTunes
2nd step: look for hard drive errors (bad sectors) with the free trial version of CopyTrans Doctor http://www.copytrans.net
3rd step: bring iPod to nearest Apple retailer
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Old 07-30-2008, 10:58 PM   #4 (permalink)
 
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Yea the Apple site should explain what all that means, just follow the steps from there, good luck mate.
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