This is bullsh*t!! AT&T Business Tech Support Wont Take Calls. - iPhone 3G

AppleLA · 06-30-2007, 04:48 AM

My individual account somehow got lumped under a "business" heading and will not activate. It gives me a number to call, which i do, then get a rep that gives me another number to call. I call that number and the message says that due to high call volume, they are unable to take my call and it automatically disconnects me.

What the f*ck!!?!?! How is AT&T not prepared for this? I waiting 10 hours today for a phone and then have to deal with incompetence.

420greg · 06-30-2007, 05:02 AM

Quote:

Originally Posted by AppleLA

My individual account somehow got lumped under a "business" heading and will not activate. It gives me a number to call, which i do, then get a rep that gives me another number to call. I call that number and the message says that due to high call volume, they are unable to take my call and it automatically disconnects me.

What the f*ck!!?!?! How is AT&T not prepared for this? I waiting 10 hours today for a phone and then have to deal with incompetence.

I had this same issue because a government discount on my family plan. On hold with business center for 58 minutes then got dumped.

I just signed up like a brand new customer like the regular CSR told me to do and I will just go to the at&t store on monday and get it all straighted out.

AppleLA · 06-30-2007, 05:06 AM

If I sign up as a new customer, I will get a new phone number which I definitely do not want. I've had my Cingular acct for 7 years and have had the same number. Definitely not about to change it cause Cingular/AT&T screwed something up yet again.

Its just not right that AT&T wasnt fully prepared for problems such as this.

BTPearcy · 06-30-2007, 05:45 AM

I had the same problem (existing Cingular customer, using Blackberry) The number I called was 866-907-3484. After 1.5 hours, I dropped the cordless phone, which hung up. Ugh. So after another 2 hours, they finally picked up, (extremely nice lady) and in a few seconds I was able to get the activation process to go through...almost. Now I'm waiting for the email, just like everyone else. The nice lady said about 2 hours, so I'm off to bed, hoping to wake up to a nice working iPhone.

'night.