Please help

launchpad3 · 04-22-2008, 05:32 PM

Okay, my phone will charge via AC and computer but once it hits a sufficient battery life it shows a cord and itunes emblem on my screen showing that I need to plug it into iTunes, but iTunes still can't find my phone, nor can my computer! What should I do?

Bone · 04-22-2008, 05:36 PM

do u have the latest virsion of iTunes? You should check for updates. Also have u tried shuting down and restarting the comp? Also maybe try using another comp.

launchpad3 · 04-22-2008, 05:39 PM

I'll try all of that real quick and come back and let you know what happens, thanks.

Bone · 04-22-2008, 05:44 PM

oh andone more thing.... Check the USB cable. I've seen it be a cable problem before and only after hours of software tinkering did they realize it was simply the cable.

launchpad3 · 04-22-2008, 06:12 PM

still no luck, I even tried a different cord.

launchpad3 · 04-22-2008, 06:21 PM

now what should i do?

ColsTiger · 04-22-2008, 08:47 PM

Do a restore on your phone. HOld the Lock and Home buttons down for 10 seconds until the phone restarts. Then plug it into iTunes. It should be recognized then.

launchpad3 · 04-22-2008, 10:41 PM

I'm sorry, I lacked to mention that my home button does not work at all. Like seriously I can hit it one million times but no response. =/ I don't know what to do.

launchpad3 · 04-22-2008, 10:45 PM

Originally Posted by ColsTiger

Do a restore on your phone. HOld the Lock and Home buttons down for 10 seconds until the phone restarts. Then plug it into iTunes. It should be recognized then.

Okay I did that ^^ exactly as you said but when the phone turns back on as it's plugged in it shows a cord pointing to the iTunes symbol and it just stays there, and the iPhone won't show up in iTunes either?

ColsTiger · 04-23-2008, 07:28 AM

I thought you said the Home button didn't work?