my IMAP email works again -thx apple support

[pcar993]

Background: My email stopped working after the iphone 1.0.1 patch. It just states "Connecting...." forever.

My email worked fine since launch day prior to the patch.

I tried everything under the sun and apple 1st and 2nd level support could not solve the problem. It was escalated to the development team.


OK Today i got my call back from iPhone support. Here is the deal they told me there were two issues people have had with email that worked that no longer works after the update.

The first issue solved the problem, the second i got a high level description.

Issue #1: Apple added an IMAP PATH variable that by default is set to "/". The apple 2nd level support guy wasn't sure what it was set to before and believed that it tried a couple of different alternative like apple tries with different port numbers. Well in my case i had to change the PATH variable to "IMAP/" and then it instantly worked.

My product works again and i'm very happy that not only did i get the phone call back but that apple was genuinely interested in solving the problem and understand what my problem was to begin with. They recognized me as being technology savvy so they were quite sure that it wasn't user error and was something about their patch that screwed up my iPhone. That was refreshing!

Issue #2: It seems that if you are internal to a network and your email works and when you leave network it no longer works, well there is somethings you need to do. I didn't get more detail than that.

I hope this data helps others!

Again a happy iphone user.

PS I will mention one other thing. I do wish Apple documented that they added that variable under the email advanced settings. Furthermore they made other changes to email about checking ports...all of which were not documented. I'm convinced that documenting this stuff would really help all of knowledgable users out there.