Originally Posted by azwilly
Most Corporations don't really care about the future...only about the next 3 or 4 quarterly dividends to shareholders. Hence the cutting of thousands of jobs, dumping long term employees and shipping the jobs to India...quick profits ignoring the results of crappy customer care by folks who speak broken english.
So once they have their 2 year commitment..it's on to the next customer. If you don't like it - divorce is only $175.00 away...and they make money there too... I am a former ATT then Cingular customer and I can vouch for 100% crappy customer care (5th place if I remember). It just grouches me to think I have to deal with the devil to get what I want....but life is mostly like that after all ...

Most well managed companies have business plans from the next quarterly earnings report to 10 years from now. The ones that don't are the ones that go under. ALL companies have to lay off people sometimes. That's what makes a company survive. Allthough you can get really bad publicity doing it.
Just recently Circuit City was in the news for laying of 3500 employees before an earnings report. What most people don't know is that Best Buy ended up laying of almost as many. It's just the way they did it that kept the negative
PR off. Circuit City laid their employees off one morning with no warning and no pay decrease. These people had to "reapply" for the jobs they just had minutes ago. Best Buy offered their employees other positions in the company that fit in their downsizing plan.
I'm with Robhon on this. It is all about market share and they cannot afford to screw themselves on this deal.