iPhone frozen-anyone have an idea

kbrookehames · 06-19-2009, 10:31 AM

I am a non-tech person and am having trouble with my iPhone. It is frozen on a screen that says I need to connect to the iTunes store. When I try that iTunes says it can't connect b/c I need to enter my password on the phone which is locked. (I don't have anyway to enter the password that I can tell.) Thanks for any advice!

shutter13 · 06-19-2009, 10:34 AM

Try holding down the sleep/power button and the home button until it turns off and the apple logo comes back up.

iphonewarrior · 06-19-2009, 10:35 AM

Originally Posted by shutter13

Try holding down the sleep/power button and the home button until it turns off and the apple logo comes back up.

Beat me to it

kbrookehames · 06-19-2009, 10:41 AM

Thanks for the advice! Unfortunately though,I tried twice but no luck. Is there a backup plan when this fails?

iphonewarrior · 06-19-2009, 10:47 AM

Originally Posted by kbrookehames

Thanks for the advice! Unfortunately though,I tried twice but no luck. Is there a backup plan when this fails?

So your saying you can't unlock your phone?

When you connect to itunes it will sync or try to. If your SIM card has a pin on it, enter it through your phone. Slide-to-unlock then enter your pin, then enter. Then allow itunes to do what it's got to do.

What shutter suggested does work, you have to hold both the sleep/wake button and the home button- The screen will flash and the phone itself, will reboot.

If all else fails and someone steals your car... take your phone back to wherever you got it from.

shutter13 · 06-19-2009, 10:50 AM

If you cannot get it to come up without the connect to iTunes...you may need to put it in DFU and restore. I cannot remember the steps for putting the phone in DFU mode, but if you google it, you will find it.