Cracked iPhone Screen?

iCafe · 05-22-2008, 02:24 PM

heres the deal.

(how to fix your iphone for free)

call 1800 my apple..

go through all the options till you get to the iphone department.

tell them the speaker on your iphone makes a crackling noise and you cant hear anythign out of it and need a replacement since its a manufacture defect and mention nothing about a cracked screen!!!.(alot of people dont know this but there was a recall on the first generation speakers for lack of quality) so they will be anxtious to replace it for you no questions or tests asked.

operator will ttry to convince you to take it to an apple store. Avoid this option at all costs!! request for a mail in exchange. apple hates this option because it is costly but be assertive and request hat everythign be done by mail. operator will set up an exchange system where they send out a loner phone for you by mail next day. service is exxcelent and you will recieve a box with a loaner phone in it and a spot to put your shattered phone inside to send back.

apple has a policy within its iphone department that is basically this.. it cost more money to fix a particular phone within labor and parts and time that it is more effective to send out a new one then it is to repair it.This means they dont even examine the phone that u sent in. they scan the series of barcodes out side on the box and thats it. you get a new phone in te mail as soon as they recieve the old one no questions asked. and heres soem good news for all of you 4gb iphone users. Apple stopped making the 4 gig version so if you ask for an exchange because of your faulty speaker they will have no choice but to send you an 8 gig!

Note: when you call they will send you a lonaer phone that will cost 29 bucks a day… if you really are a penny pincher request to talk to a supervisor to waive the fee since its a manufacturer defect and u shudnt pay for a loaner. the rep cant waive it but the supervisor can.

furthermore, make sure u send the loaner phone back.. they will ask for a credit card to which they charge a dollar on to make sure it works. if the loaner is not recieved they charge 300 bucks plus a 50 dollar restockign fee.

so the loaner will cost u 350….

finally this willl only work if your an At&t customer…… dont even try this if your nto an at&t customer.apple doesnt care much for non at&t customers and will shaft you.

patrickj · 05-22-2008, 02:44 PM

Very nice - and that 4GB replaced by an 8GB is an especially nice little bonus.

I take it you've got first-hand experience of this with your cracked phone?

How did you determine that this is their process for handling these items this way all the time? As in, did you get a great result one time, or are you fairly sure this should be the expected result every time ...

psylichon · 05-22-2008, 02:48 PM

Seems like a long way to go for a lie. But that's just me.

iCafe · 05-22-2008, 02:48 PM

Originally Posted by patrickj

Very nice - and that 4GB replaced by an 8GB is an especially nice little bonus.

I take it you've got first-hand experience of this with your cracked phone?

How did you determine that this is their process for handling these items this way all the time? As in, did you get a great result one time, or are you fairly sure this should be the expected result every time ...

Hello Sir,
I actually found this article on the internet
I just sent mine in a few days ago so when i get it back
i will tell you if this method works
good day

psylichon · 05-22-2008, 02:49 PM

Dude... morals, tact, decency... these are all things I've learned not to expect from you.

patrickj · 05-22-2008, 03:18 PM

Originally Posted by iCafe

Hello Sir,
I actually found this article on the internet
I just sent mine in a few days ago so when i get it back
i will tell you if this method works
good day

Fair enough. What was the source of the article on the web? And good luck with it ...

iCafe · 05-22-2008, 03:29 PM

Originally Posted by patrickj

Fair enough. What was the source of the article on the web? And good luck with it ...

hello sir,
i just googled it and this thread came up first lol
my power never ceases to amaze me ..anyway..
http://www.appleiphonereview.com/new...cracked-glass/
like the 5th comment down

thanks
good day

Griffinaz · 05-22-2008, 03:38 PM

Originally Posted by psylichon

Dude... morals, tact, decency... these are all things I've learned not to expect from you.

No crap. That is why things cost so much. People cheating the system. If I crack the screen on my phone it is MY fault and I will pay to fix it. Cheating Apple out of a phone because you broke yours just adds to the overall cost every other consumer has to pay in the long run.

patrickj · 05-22-2008, 03:39 PM

Originally Posted by iCafe

hello sir,
i just googled it and this thread came up first lol
my power never ceases to amaze me ..anyway..
http://www.appleiphonereview.com/new...cracked-glass/
like the 5th comment down

thanks
good day

Right. Reading through the comments there, one person followed that process and got a free replacement phone etc. One other person followed it and found that Apple did open the box and saw the screen damage and process *failed*.

I wouldn't call that very conclusive in terms of this process working. Think your original posts might want to mention you've not tried this yet, some have had success, others haven't etc. At the moment it reads (to me anyway) as if it is a pretty done deal ...

iCafe · 05-22-2008, 03:55 PM

Originally Posted by patrickj

Right. Reading through the comments there, one person followed that process and got a free replacement phone etc. One other person followed it and found that Apple did open the box and saw the screen damage and process *failed*.

I wouldn't call that very conclusive in terms of this process working. Think your original posts might want to mention you've not tried this yet, some have had success, others haven't etc. At the moment it reads (to me anyway) as if it is a pretty done deal ...

Hello Sir,
1 out of 2 aint bad
Good Day