AppleCare Lost my iPhone - Possible compensation upgrade?

Redon · 06-20-2009, 10:17 PM

I sent in my iPhone 2G because the screen stopped working, its has been over a week and it still at "diagnosing product". of course i then call apple, the person calls the "dispatch group" and then she tells me that they got the phone, but have no other records of it. aka: they lost it. Do i smell compensation for them losing my phone? like a upgrade the the 3GS (even though i already have one

What should i do?

Luckykelleyk · 06-20-2009, 10:19 PM

Originally Posted by Redon

I sent in my iPhone 2G because the screen stopped working, its has been over a week and it still at "diagnosing product". of course i then call apple, the person calls the "dispatch group" and then she tells me that they got the phone, but have no other records of it. aka: they lost it. Do i smell compensation for them losing my phone? like a upgrade the the 3GS (even though i already have one What should i do?

Sell the new one of course! Did you have 8 gig? If so, they might upgrade you to a 3g instead of a 3gs.

Redon · 06-20-2009, 10:38 PM

Originally Posted by Luckykelleyk

Sell the new one of course! Did you have 8 gig? If so, they might upgrade you to a 3g instead of a 3gs.

what do you think i should say to get them to send me a 3g?

Luckykelleyk · 06-20-2009, 10:41 PM

Originally Posted by Redon

what do you think i should say to get them to send me a 3g?

I don't know, because I honestly wouldn't be surprised if they still had refurb V1s. I have never had to negotiate with apple before, if they plan on replacing yours with a "comparable" model I don't see them doing too much to compensate for the inconvenience. I am sure in the apple care agreement there is some kind of loophole for them.

Redon · 06-20-2009, 10:42 PM

Originally Posted by Luckykelleyk

Sell the new one of course! Did you have 8 gig? If so, they might upgrade you to a 3g instead of a 3gs.

Originally Posted by Luckykelleyk

I don't know, because I honestly wouldn't be surprised if they still had refurb V1s. I have never had to negotiate with apple before, if they plan on replacing yours with a "comparable" model I don't see them doing too much to compensate for the inconvenience. I am sure in the apple care agreement there is some kind of loophole for them.

i would be happy either way. i just want "a" phone back from apple

Luckykelleyk · 06-20-2009, 10:44 PM

Originally Posted by Redon

i would be happy either way. i just want "a" phone back from apple

Yeah, I am sure that you don't have to worry about that. I think that if they don't find your phone, you will probably end up with a refurb 3g. That is just a guess though. Make sure to keep this thread updated (please :-) ), I would like to know what happens.

Redon · 06-20-2009, 10:49 PM

Originally Posted by Luckykelleyk

Yeah, I am sure that you don't have to worry about that. I think that if they don't find your phone, you will probably end up with a refurb 3g. That is just a guess though. Make sure to keep this thread updated (please :-) ), I would like to know what happens.

im going to keep it updated, i really hope i get a 3g so i can sell it