Mobile Mail Crash - unjailbroken iPhone

[James.Bailey]

Hi Guys
Recently bought an iPhone off eBay.

Have restored it as a new phone and everything is working great, apart from mail. After working for a few minutes, it crashes.

Have read lots about this exact issue with jailbroken phones, but not unjailbroken ones. Normally you'd just go in and fix the permissions to 777 apparently. But in this case I can't get in to do that because it's not jailbroken and I really don't want to.

Any ideas on how to fix the crashing of mail on an unjailbroken phone? I've done two restores now - but the same problem emerges everytime.

Any help greatly appreciated!

[Mickeylittle]

What mail service are you using? Since restore isn't helping deleting the account and adding it back probably won't either but that takes less than 5 minutes. What model iphone is it and what OS are you running? You might try a hard reset by pressing and holding the power button and thehome button until after the phone shuts off and the apple icon appears on the screen.

[James.Bailey]

Thanks very much for your reply. I'm using the latest iPhone update (3.01??) with iTunes on a Windows platform.

The iPhone is a 3G (no s).

The mail service is through a company here called internode. I've tried IMAP and POP with the same results.

No chance that the SMTP server that comes from the operator (OPTUS) could be causing the issue? Too bad if it is, I've read that you can't delete them anymore...

I'll try the hard reset but I'm not holding out too much hope.

[vulsliflo]

Glad to hear you're using this: I plan to keep it much more aggressively up-to-date than has been the case in the past, but don't hesitate to let me know if you find errors or need clarifications.

[Mickeylittle]

Originally Posted by vulsliflo

Glad to hear you're using this: I plan to keep it much more aggressively up-to-date than has been the case in the past, but don't hesitate to let me know if you find errors or need clarifications.

I have no clue what you're talking about.

Back to topic: 3.1 is actually the latest update for the iPhone but I doubt it will fix your issue. Getting mail for a couple days and then losing it doesn't make sense so maybe going to 3.1 will help. I have a bellsouth account that I've setup to forward incoming mail to my yahoo account because I was having trouble with the bellsouth account on my phone. It works great but when I reply it shows up as a different address than what the person is looking for. I mean they send it to XXXXXXXX.bellsouth.net and I send back to them from XXXXXXXX.yahoo.com.

[James.Bailey]

Yep, still having trouble. Have done a complete restore twice, hard resets, soft resets the works. Still comes back to the same problem with the internode e-mail. Any other ideas?

[Mickeylittle]

I have no idea. Since you've restored the phone as new and it still doesn't work all I can think of is to forward your mail from that address to some new address that you setup. I'm sorry my knowledge is limited on corporate issues. Good luck!

[james.bailey2]

Ok - I've worked out that its not a problem with my iPhone. I've tried putting that account on a different iPhone and the same crash happens (using pop, imap, securemail & normal). Strange - crash file below if anyone can read these things....

Incident Identifier: 7E4CAF41-ED98-4271-B5DD-E58A9A05C55E
CrashReporter Key: 38377d2d0ac5fb6ec0cdc83da0479344093a2a33
Process: MobileMail [57]
Path: /Applications/MobileMail.app/MobileMail
Identifier: MobileMail
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]

Date/Time: 2009-10-08 07:43:40.870 +1100
OS Version: iPhone OS 3.1 (7C144)
Report Version: 104

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x034b4000
Crashed Thread: 5

Thread 0:
0 libSystem.B.dylib 0x3080c4b8 0x3080b000 + 5304
1 libSystem.B.dylib 0x3080f094 0x3080b000 + 16532
2 CoreFoundation 0x3147a002 0x31423000 + 356354
3 CoreFoundation 0x31479c18 0x31423000 + 355352
4 GraphicsServices 0x325323a0 0x3252e000 + 17312
5 UIKit 0x3314ec28 0x3314b000 + 15400
6 UIKit 0x3314d228 0x3314b000 + 8744
7 MobileMail 0x000237ac 0x1000 + 141228
8 MobileMail 0x000026e8 0x1000 + 5864

Thread 1:
0 libSystem.B.dylib 0x3080c4b8 0x3080b000 + 5304
1 libSystem.B.dylib 0x3080f094 0x3080b000 + 16532
2 CoreFoundation 0x3147a002 0x31423000 + 356354
3 CoreFoundation 0x31479c18 0x31423000 + 355352
4 WebCore 0x31e196f0 0x31d95000 + 542448
5 libSystem.B.dylib 0x308367b0 0x3080b000 + 178096

Thread 2:
0 libSystem.B.dylib 0x3080c4b8 0x3080b000 + 5304
1 libSystem.B.dylib 0x3080f094 0x3080b000 + 16532
2 CoreFoundation 0x3147a002 0x31423000 + 356354
3 CoreFoundation 0x31479c18 0x31423000 + 355352
4 Foundation 0x31386960 0x31328000 + 387424
5 Foundation 0x313868ae 0x31328000 + 387246
6 MobileMail 0x0004fcf8 0x1000 + 322808
7 Foundation 0x31329d0e 0x31328000 + 7438
8 libSystem.B.dylib 0x308367b0 0x3080b000 + 178096

Thread 3:
0 libSystem.B.dylib 0x3080c4b8 0x3080b000 + 5304
1 libSystem.B.dylib 0x3080f094 0x3080b000 + 16532
2 CoreFoundation 0x3147a002 0x31423000 + 356354
3 CoreFoundation 0x31479c18 0x31423000 + 355352
4 Foundation 0x31386960 0x31328000 + 387424
5 Foundation 0x313868ae 0x31328000 + 387246
6 AppSupport 0x32500596 0x324f7000 + 38294
7 Foundation 0x31329d0e 0x31328000 + 7438
8 libSystem.B.dylib 0x308367b0 0x3080b000 + 178096

Thread 4:
0 libSystem.B.dylib 0x308312f0 0x3080b000 + 156400
1 CoreFoundation 0x314437e2 0x31423000 + 133090
2 libSystem.B.dylib 0x308367b0 0x3080b000 + 178096

Thread 5 Crashed:
0 libSystem.B.dylib 0x30817c1a 0x3080b000 + 52250
1 MIME 0x30739b42 0x3072f000 + 43842
2 MIME 0x30739c34 0x3072f000 + 44084
3 MIME 0x30746b92 0x3072f000 + 97170
4 MIME 0x3074722a 0x3072f000 + 98858
5 MIME 0x30746f56 0x3072f000 + 98134
6 MIME 0x30747430 0x3072f000 + 99376
7 MIME 0x3074ca38 0x3072f000 + 121400
8 MIME 0x3074c906 0x3072f000 + 121094
9 MIME 0x3074c954 0x3072f000 + 121172
10 MIME 0x3073f020 0x3072f000 + 65568
11 MessageUI 0x32fbf584 0x32f99000 + 157060
12 MobileMail 0x0004ddf0 0x1000 + 314864
13 MobileMail 0x0004e50c 0x1000 + 316684
14 CoreFoundation 0x314348dc 0x31423000 + 71900
15 CoreFoundation 0x31488574 0x31423000 + 415092
16 Message 0x3187c24c 0x31879000 + 12876
17 Message 0x31888010 0x31879000 + 61456
18 Foundation 0x3137bac6 0x31328000 + 342726
19 Foundation 0x31329d0e 0x31328000 + 7438
20 libSystem.B.dylib 0x308367b0 0x3080b000 + 178096

Thread 6:
0 libSystem.B.dylib 0x3080c52c 0x3080b000 + 5420
1 libSystem.B.dylib 0x3083f5d4 0x3080b000 + 214484
2 libSystem.B.dylib 0x3083e3ec 0x3080b000 + 209900
3 libSystem.B.dylib 0x3083f5bc 0x3080b000 + 214460
4 Foundation 0x3138643e 0x31328000 + 386110
5 Foundation 0x31385ff0 0x31328000 + 385008
6 MIME 0x30749ce4 0x3072f000 + 109796
7 Message 0x31887f02 0x31879000 + 61186
8 Foundation 0x3137bac6 0x31328000 + 342726
9 Foundation 0x31329d0e 0x31328000 + 7438
10 libSystem.B.dylib 0x308367b0 0x3080b000 + 178096

Thread 5 crashed with ARM Thread State:
r0: 0x034b4000 r1: 0x0000002d r2: 0xfd399d13 r3: 0x00000000
r4: 0x034a9425 r5: 0x33ee8b64 r6: 0x0084dd13 r7: 0x04080558
r8: 0x04524360 r9: 0x001fc098 r10: 0x00000024 r11: 0x001d1320
ip: 0x3809f30c sp: 0x04080534 lr: 0x30739b49 pc: 0x30817c1a
cpsr: 0xa0000030