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do you know if they just change the glass or if they actually give you a new phone if the glass is cracked? I have an unlocked and jailbroken phone and am concerned about dropping it and the glass cracking. I would not want them to charge me 250 and then give me a phone with a firmware I can't unlock.
The problem with a broken glass is that apple will not cover it under warranty because it is physical damage. Get your tech savy friend to fix it or try it yourself there are repair guides online that basically explain the whole process. The 3G is easier to fix than the iTouch.