Agent18: Pretty Disappointed (PICS)

[lady_bugz22]

Originally Posted by ADDam

Here's What they said:



Now What?!!

By the looks of the back of the phone looks like the case was not tight & your phone was moving around inside causing the back of your phone to scratch against the plastic and/or debris that was trapped inside. Obviously their product was defective, you bought that case to protect your phone & in turn it damaged it. I would send in the pictures, I'm not sure what you're asking for in turn from them but if you're not happy what they say I would take it to the next level and get a manager involved or whomever the next person up is.

[ADDam]

Originally Posted by lady_bugz22

By the looks of the back of the phone looks like the case was not tight & your phone was moving around inside causing the back of your phone to scratch against the plastic and/or debris that was trapped inside. Obviously their product was defective, you bought that case to protect your phone & in turn it damaged it. I would send in the pictures, I'm not sure what you're asking for in turn from them but if you're not happy what they say I would take it to the next level and get a manager involved or whomever the next person up is.

I feel Exactly the Same way, And I sent them the Pictures

[matt33263]

I had the agent 18 case on mine for about a month and took it off at least once a week. I quit using it after my chrome and the silver back started getting scratches on it, luckily i caught it before it got to bad.

[robhon]

Wow! That looks AWFUL!! I only ever put my phone in a holster style case and mine doesn't look anywhere NEAR that bad after a full year of constant use.

I've always thought those cases that cover the entire phone were a bad idea. The iPhone is such a gorgeous design on it's own. Why would I want to cover it up? Besides, why add more bulk to your phone? Keep it as light and thin as possible.

I think this is really bad press for Agent 18. They CAN'T offer to replace your phone. If they did, once the news got out they'd have to replace another 200,000 iPhones and they obviously can't do that without sinking their company.

That's definitely a sticky situation. Yikes.

[aggieman]

Originally Posted by robhon

Wow! That looks AWFUL!! I only ever put my phone in a holster style case and mine doesn't look anywhere NEAR that bad after a full year of constant use.

I've always thought those cases that cover the entire phone were a bad idea. The iPhone is such a gorgeous design on it's own. Why would I want to cover it up? Besides, why add more bulk to your phone? Keep it as light and thin as possible.

I think this is really bad press for Agent 18. They CAN'T offer to replace your phone. If they did, once the news got out they'd have to replace another 200,000 iPhones and they obviously can't do that without sinking their company.

That's definitely a sticky situation. Yikes.

I pretty much agree with you to a tee.

The full body hard cases just seem to do more damage than they help. Sure they help against drops, but since I've had the first iPhone, (June 30, 2007) I've never dropped my iPhone. I tried the Agent 18 and the incase Slider, both of which crapped up the chrome bezel.

IMO the iPhone is best served to go naked. It looks great and is pretty resistant to scratches in normal use and being in the pocket. With my 3G I'm not sure what I'm going to do yet. The plastic back I feel is going to be scratching up easily.

[projectdarkside]

-Ramesh has used the Incase slides since forever and his literally and I mean literally came straight out of the box

[musicmanmu]

Originally Posted by aggieman

I tried the Agent 18 and the incase Slider, both of which crapped up the chrome bezel.

Hmm...I've had the Slider for a month now, and my phone looks unscathed. I do take it out weekly to clean the inside of the case and the phone itself, and I've got an Invisible Shield skin on the screen...

[BigCiX]

all cases should be taken off from time to time just to see if any dirt has been trapped between the case and iphone itself.

[cplape]

I had an Iskin on my Ipod and it did the same thing...The case holds small dirt particles and grids them into the case... it Sucks !

On my IPhone I installed an Invisible Shield (Full Body) from Zagg.com
and when the corners started to lift and get dirt after 8 months I called them and they sent me a replacement and I put that on. I put the agent18 over the invisible shield and my phone looks like it just came out of the box !!!

I can't say enough good about Zagg's customer Service and The Invisable Sheild

AND NO I DO NOT WORK FOR THEM OR HAVE STOCK IN THE COMPANY !!

[Zanthe]

That is totally jacked up. Pitiful. They ought to refund your money -- but they won't.

Sorry to see that happen to you.