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Reply With QuoteHawk (08-28-2009)
This is a discussion on Warranty Lie: Don't buy ZAGG Invisible shield for iPhone! within the iPhone Accessories forums, part of the Apple iPhone Accessories category; Originally Posted by psylichon I didn't think anything shipped for less than $4 nowadays. unless it over a certain amount ...
unless it over a certain amount and you qualify for free shipping...Originally Posted by psylichon
BTW, when I had the IS on my V1 phone and had to remove it to exchange the phone, it was $5.95 for shipping. They send out a complete brand new one. The only reason i am not much of a fan anymore is the yellowing that happens, plus once an edge starts to peel, you either trim the edge off or live with the peeling.
Hawk Pettengill
I gotta White 3G 16GB iPhone.
ZAGG is fine pay the shipping
video converter that i use: http://handbrake.m0k.org/
3.1.2 jailbroken (blackra1n)
twitter.com/jesusvaldez
Hawk (08-28-2009)
I just completed a warranty replacement with Zagg, they were professional and courteous and replaced the product without question.
The shipping and handling cost is explained clearly in the T&C's. Considering the cost of a new one is $20+, the shipping cost is quite miniscule considering they ask no questions and just complete the exchange. This makes Zagg's warranty a rare commodity in this new iPhone world!
iPhone 3G - 16G black
3.0 Beta 5
MacBook Pro 15" 2.4GHz w/ 4GB RAM
If that's the worst customer service experience you've ever had I wish I was you. There are far worse customer service stories out there than that one. But ZAGG seemed polite and professional in that session.
--
Mike
"When this sign is under water, this road is impassable. -posted on a Tennessee highway
I have been with Zagg .com since the first original iphone I owned and I NEVER had a bad experience them. I mean cmon dude its shipping cost. They are going to send you a free shield. I have always recieved good customer service from these guys.
C E E J A Y PRODUCTIONS
iPhone 3G[S] // 21.5 iMac // iPad [coming soon!]
"The sense of entitlement is strong in this one."
After only 2 months the charge is not reasonable and they should have sent a new one for free.
Call them directly, and be polite but start of saying that the product has given you trouble from the start.
It does not cost them $3.95 to put it in an envelope and send first class mail...what does it weigh 1 billionth of an ounce.
I do agree with the other poster go to the kisosk and see if the will help.
But we don't know the conditions under which his screen protector started peeling and what caused the "minor damage."
You are overthinking this...2 months is nothing for something with a lifetime warranty.
Call....complain...
Kind of one reason why I use BestSkinsEver. Cheap for $8.00 and shipping is either nothing or probably less than a buck. I like how they handle the 3GS corners as well.
I do use Zagg for my other devices that BSE doesn't make.
