Warranty Lie: Don't buy ZAGG Invisible shield for iPhone! - Page 2

Hawk · 08-28-2009, 08:52 PM

Originally Posted by psylichon

I didn't think anything shipped for less than $4 nowadays.

unless it over a certain amount and you qualify for free shipping...

BTW, when I had the IS on my V1 phone and had to remove it to exchange the phone, it was $5.95 for shipping. They send out a complete brand new one. The only reason i am not much of a fan anymore is the yellowing that happens, plus once an edge starts to peel, you either trim the edge off or live with the peeling.

jjvaldez · 08-28-2009, 08:55 PM

ZAGG is fine pay the shipping

jongraytv · 08-29-2009, 12:06 AM

I just completed a warranty replacement with Zagg, they were professional and courteous and replaced the product without question.

The shipping and handling cost is explained clearly in the T&C's. Considering the cost of a new one is $20+, the shipping cost is quite miniscule considering they ask no questions and just complete the exchange. This makes Zagg's warranty a rare commodity in this new iPhone world!

Tinman · 08-29-2009, 12:44 AM

Originally Posted by unitas

This was the worst customer service experience I've ever had.

If that's the worst customer service experience you've ever had I wish I was you. There are far worse customer service stories out there than that one. But ZAGG seemed polite and professional in that session.

--
Mike

Cjvdh · 08-29-2009, 02:09 AM

I have been with Zagg .com since the first original iphone I owned and I NEVER had a bad experience them. I mean cmon dude its shipping cost. They are going to send you a free shield. I have always recieved good customer service from these guys.

Napoleon_PhoneApart · 08-29-2009, 05:14 AM

"The sense of entitlement is strong in this one."

ZipZap · 09-02-2009, 08:55 PM

After only 2 months the charge is not reasonable and they should have sent a new one for free.

Call them directly, and be polite but start of saying that the product has given you trouble from the start.

It does not cost them $3.95 to put it in an envelope and send first class mail...what does it weigh 1 billionth of an ounce.

I do agree with the other poster go to the kisosk and see if the will help.

Napoleon_PhoneApart · 09-02-2009, 08:58 PM

But we don't know the conditions under which his screen protector started peeling and what caused the "minor damage."

ZipZap · 09-03-2009, 08:59 PM

You are overthinking this...2 months is nothing for something with a lifetime warranty.

Call....complain...

PapaST · 09-03-2009, 10:43 PM

Kind of one reason why I use BestSkinsEver. Cheap for $8.00 and shipping is either nothing or probably less than a buck. I like how they handle the 3GS corners as well.

I do use Zagg for my other devices that BSE doesn't make.