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has anyone any experiance with sending v-moda headphones back for exchange/repair? i sent my pair back after the right side earphone stopped working completely (general fault?). anyway this was well over three weeks ago and i still havent heard a peep out of them and struggling to get a reply through their online query form. do they usually take this long to fix this kind of problem?
also as i am going on holiday at the end of next week i will need some headphones to keep me going until my vibes get back to me. am i right in thinking because the 3g phone does not have a recessed socket any headphones work on it? (not like the V1)??? anyone have any suggestions for a cheap in ear pair as i cant bare the ones you get with the phone they just dont stay in my ears man!
We are sincerely apologize for the difficulties you have experienced in contacting our warranty department. As you already know, all V-MODA headphones come with a 1 year warranty when purchased through the website or an authorized V-MODA dealer, so we would be more than happy to help locate your return if you have already sent it in. Please contact the Customer Service line directly at 888-VMODA-LA. Be sure to have as much information on your return as possible and we will be more than happy to help!
Last edited by V-MODA CS REP; 07-22-2008 at 11:35 PM.
I bought mine last October and I started having problems a few months later, but then they started distorting sound very badly a few weeks ago. I returned them to V-Moda last week (they arrived at their facility last Wednesday) and I got an email today saying that they were processing an exchange and that it would take 7 to 14 business days. So, not bad so far, so we'll see...
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