Incase Users Input Needed

[LexRexBlue]

Originally Posted by zteg

I need some input from the Incase users to maybe find out why some people are experiencing scratches on the chrome bezel and some are not. I'll list a few questions for people to answer, but if you have any input, feel free to leave that too.

0. How long have you had your Incase?
1. Do you have scratches on the chrome bezel?
2. If yes, are there a significant amount? aka This
3. How many times have you removed your incase?
4. Where do you normally carry your iPhone?
5. What else do you carry along with the iPhone in the same pocket, backpack, etc. if anything at all?

Thanks for any replies for some insight on this problem.

I've had mine since the first evening. No scratches. I remove my case to charge the phone. I do keep it in my purse.

[Corduroy]

Ya I can't believe a silicone case would have caused those scratches shown in the first post. I bet that person went to the beach and some sand got in their pocket and made it's way between the cases and the phone!

[SDiPhone]

Has anyone stopped to think that Apple may have shipped out the iPhone with scratches already on them? The moment I opened my iphone I noticed hairline scratches on the chrome. I bought the Incase and loved it ever since. The scratches have not gotten worse at all which tells me the case is not the problem. I have a hard time believing the case is causing the scratches. I think apple simply had production issues with the chrome and people are just noticing it after reading bad reviews on the incase, removing the case and finding the scratches. If the case stretches, I have found it very useful to run it under hot water. The incase tends to fit very slug again.

[radar7]

Originally Posted by JnC

Ding. Ding. Ding.

The top 5 reasons why some people are experiencing scratches:

1. They have debris in their pants pocket.
2. They have debris in their pants pocket.
3. They have debris in their pants pocket.
4. They have debris in their pants pocket.
5. They have debris in their pants pocket.

If this isn't clear, I can give you reasons 6 through 10 too.

0. Had it for 1 week.
1. Yes, scratches on the bottom panel, near the home button.
2. Significant (especially for time period the case was on), but not nearly as bad as RATIO
3. 4 times in 1 week to dock the phone
4. Carried almost exclusively in hand, 1 time in my front pocket, with no "debris" in it.
5. Flies solo in my pocket or hand.

Everyone has "debris" in their pocket, duh. I don't think it takes a genius to figure out it is debris causing the scratches. The problem, because the way the inCase is designed, it makes for a breeding ground to catch that "debris" and harvest it in your case. It seems to me that your bound to get scratches near the bottom because that is where the home button is. Think about it - everytime you "Slide to Unlock" your moving that "debris" against the chrome surface. That will surely scratch your iPhone.

I promptly returned mine to the Apple Store, but the manager wouldn't exchange my iPhone. He recommended I call Apple Care. I did and spoke to a product manager. He wouldn't exchange it either but encouraged me to email him pics of the scratches that he would then forward on to engineering. If anyone wants that email address, contact me.

The inCase WILL scratch your iPhone - guaranteed.

[tys]

Originally Posted by zteg

I need some input from the Incase users to maybe find out why some people are experiencing scratches on the chrome bezel and some are not. I'll list a few questions for people to answer, but if you have any input, feel free to leave that too.

0. How long have you had your Incase?
1. Do you have scratches on the chrome bezel?
2. If yes, are there a significant amount? aka This
3. How many times have you removed your incase?
4. Where do you normally carry your iPhone?
5. What else do you carry along with the iPhone in the same pocket, backpack, etc. if anything at all?

Thanks for any replies for some insight on this problem.

0. Since July4th, same a iPhone
1. None at all
2. n/a
3. Maybe 3 times per week
4. Shirt or pants pocket, sometimes clipped to belt
5. Pens, ID badge, occasional pieces of paper

it's the olive canvas and leather model

[nhkid]

I too have the scratches. I bought the case a couple of weeks ago. I keep it in my pant pocket or sitting on my desk. When it is in my pocket there is nothing else in with it.

[litmus101]

I use these guys a lot to fix various othe mac related hardware you can always get a replacement bezel or Use scotch brite on the edge

http://www.ifixit.com/Products/iPhone/105

They also have a detailed way of taking it apart so you can scotchbrite it

http://www.ifixit.com/Guide/iPhone/Front-Bezel/105/6/

[Zman-iPhone]

Originally Posted by JnC

Ding. Ding. Ding.

The top 5 reasons why some people are experiencing scratches:

1. They have debris in their pants pocket.
2. They have debris in their pants pocket.
3. They have debris in their pants pocket.
4. They have debris in their pants pocket.
5. They have debris in their pants pocket.

If this isn't clear, I can give you reasons 6 through 10 too.

hell yea i agree with this guy
i've had one for 26 days and not a scratch.
i remove it everynight for cleaning.
it says right on there that you need to make a cleaning schedule and clean it often

0 scratches on the chrome bezel

[bsm007]

0. How long have you had your Incase?
> less than 2 months

1. Do you have scratches on the chrome bezel?
> I have 6 scratches! mostly on the right edge of my ipod

2. If yes, are there a significant amount?
> yes

3. How many times have you removed your incase?
> 9 times

4. Where do you normally carry your iPhone?
> my pocket (not in an Incase) -- The scratches on my Ipod definitely came from Incase

5. What else do you carry along with the iPhone in the same pocket, backpack, etc. if anything at all?
> nothing