vibrate button on side came off

[PDACPA]

the small silver toggle button for the vibrate mode above the side volume buttons fell off. I pushed it back on and it was fine. Today I noticed it missing.

Is this covered by warranty? How do you make the claim if so? Am I without the phone for long? I must say I was disappointed that this occurred in just few months of ownership. I take care of my things so it is not due to abuse.

Thanks
PDA@aacpas.com

[Saverino]

If you take it into an Apple Store and tell them the switch fell off, they'll replace the phone for you on the spot.

[dturner]

This is not a common problem, but has happen to a few phones here on the forum. As long as there are no signs of abuse, Apple will replace with no problem.
If you are jailbroke, be sure to restore first.

[connie]

Just got a new phone last week because of this. Mine fell off when I was putting on an Invisible Shield. I didn't notice it at first but when I did I could not find the little piece anywhere. I called Apple iphone 800# and they told me they would mail me a new phone out for $20+ for shipping and handling or I could exchange it at the Apple store if I made and appointment. I restored because it was jailbroken and they switched it out no problems.

[Saverino]

Just got a new phone last week because of this. Mine fell off when I was putting on an Invisible Shield. I didn't notice it at first but when I did I could not find the little piece anywhere. I called Apple iphone 800# and they told me they would mail me a new phone out for $20+ for shipping and handling or I could exchange it at the Apple store if I made and appointment. I restored because it was jailbroken and they switched it out no problems.

They're charging people for over the phone replacements now?

[connie]

They're charging people for over the phone replacements now?

Well, they told me they had to charge me shipping plus a special handling charge and it was a little over $20. I said forget that and took it to the Apple store.

[Saverino]

Well, they told me they had to charge me shipping plus a special handling charge and it was a little over $20. I said forget that and took it to the Apple store.

I wonder if it was just for this issue, or any issues at all. I remember with my V1 I could call in if I had a problem and it would be 100% free. I never had to pay a dime...

[llrickman]

A friend of mine just had hers fixed and she wasnt charged a penny. I know f you ask for a loaner iPhone they will send you one , you send yours in , then they send your replacement back and you send back the loaner.
They will try n charge u for that but i never paid for a loaner . told them there was no way i would pay for a loaner on a warranty issue and they never gave me a problem

[connie]

I have had problems before too with v1 and was never charged before. I just thought this person didn't know what they were talking about and headed for the Apple store, but honestly he was going to charge me!!

[psylichon]

I find it odd that the only people reporting this problem seem to be 3G owners. I thought those new buttons and switches were metal instead of plastic? Shouldn't they be stronger?