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Old 07-02-2008, 05:24 PM   #51 (permalink)
 
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And why are all of AT&T's customer service reps black? I'm not trying to be racist, just something I noticed so I am curious. Are they against hiring white people or something?
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Old 07-02-2008, 05:28 PM   #52 (permalink)
 
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Originally Posted by wildonrio View Post
And why are all of AT&T's customer service reps black? I'm not trying to be racist, just something I noticed so I am curious. Are they against hiring white people or something?
Hey, I spoke with one today--a supervisor--and he WAS black. Weird, huh? Oh well, he was cool and polite, that's all I ask for.
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Old 07-02-2008, 05:28 PM   #53 (permalink)
 
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Originally Posted by wildonrio View Post
And why are all of AT&T's customer service reps black? I'm not trying to be racist, just something I noticed so I am curious. Are they against hiring white people or something?
Customer service could very well be in another country.
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Old 07-02-2008, 05:38 PM   #54 (permalink)
 
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Originally Posted by dturner View Post
Customer service could very well be in another country.
Quite right. Every time i used to all AOL customer service the call was outsourced to India. Really annoying.
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Old 07-02-2008, 08:13 PM   #55 (permalink)
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Originally Posted by wildonrio View Post
And why are all of AT&T's customer service reps black? I'm not trying to be racist, just something I noticed so I am curious.
How did you know that?
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Old 07-02-2008, 08:14 PM   #56 (permalink)
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Originally Posted by Youngbinks View Post
Quite right. Every time i used to all AOL customer service the call was outsourced to India. Really annoying.
Yeah, it's very sad. My friend was the manager sent to train the first call center there. When he returned he found he had trained his replacement and was looking for a job. Still a bitter AOL story for me.
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