Switcheasy customer service

This is a discussion on Switcheasy customer service within the iPhone 3G Cases forums, part of the Apple iPhone Accessories category; Very rarely does a person get to brag about the service they received with regards to anything retail, but I ...

+ Reply to Thread
Results 1 to 6 of 6

Thread: Switcheasy customer service

  1. #1

    Join Date
    Nov 2008
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Switcheasy customer service

    Very rarely does a person get to brag about the service they received with regards to anything retail, but I must say that Switcheasy has set the bar. I bought a black Neo case for my iPhone 3g and from the begining was very impressesed. Two weeks ago the botton of one of the plastic pieces split. I inquired about the warranty policy and Switcheasy said send the broken piece in and we'll replace it. A few days go by and instead of sending a replacement piece, they sent me a brand new, complete case. Big Props to Switcheasy.

  2. Click here to register for our iPhone forums and remove these ads.
  3. #2

    Join Date
    Aug 2007
    Posts
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Same here. Big props to SwitchEasy!

    I sent them an email because the "I" beam on the back of my case cracked and I wanted to know if replacement parts could be purchased. They responded asking me for my PayPal transaction ID, once I sent it to them three days later I received a entirely brand new case.
    Last edited by jel231; 12-09-2008 at 05:46 AM.

  4. #3

    Join Date
    Oct 2007
    Location
    Bloomington, IN
    Posts
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Do you guys have a number for SwitchEasy....I forgot to that my address in my Paypal was my old addy not my new one. I sent them an email about the correction but haven't yet received a response.

  5. #4

    Join Date
    Nov 2008
    Posts
    41
    Thanks
    0
    Thanked 0 Times in 0 Posts

    I wish I had gotten service like that. In my case it sucked.

  6. #5
    Banned
    Join Date
    Mar 2008
    Location
    8 mile
    Posts
    1,716
    Thanks
    23
    Thanked 99 Times in 81 Posts

    just contacted them about my CapsuleRebel case sagging at the bottom really bad, i'll post up how my interaction with them goes.

  7. #6

    Join Date
    Nov 2008
    Posts
    41
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Hope you get a better reply than I did -


    > We have one mold for all color of Rebel. Only the black case suffers
    > from it.
    > We are adding less and less silica to the compound to delayed the
    > sagging effect.
    >
    > Thank You,
    > Anita

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts