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02-05-2009, 01:51 PM
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#1 (permalink) |
 
Join Date: Dec 2008
Location: NC
Posts: 41
Thanks: 0
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INCIPIO - Amazing Customer Service!!!
I have a crack in the plastic shell and a small tear in my gel part of my case, I called them up and they asked for some pictures, I snapped a couple and they are sending me a brand new case!
Just wanted to share, VERY fast and prompt emails. Great people.
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Black 16GB iPhone 3G /Jailbroken 2.2 FW/ Incipio Sycrillic Case. |
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02-05-2009, 05:37 PM
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#2 (permalink) |
 
Join Date: Oct 2007
Location: California
Posts: 857
Thanks: 127
Thanked 37 Times in 37 Posts
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Originally Posted by BlkIS300
It's great to hear about customer service like that.
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"I have not been afraid of excess: Excess on occasion is exhilarating. It prevents moderation from acquiring the deadening effect of habit" Somerset Maugham |
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02-05-2009, 10:23 PM
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#3 (permalink) |
 
Join Date: Jan 2009
Posts: 74
Thanks: 4
Thanked 5 Times in 4 Posts
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Now thats funny. I emailed them letting them know I lost my video stand and someone emailed me back 10 minutes later saying give us a mailing address and we will have one mailed out. They emailed me back with a USPS tracking number 15 minutes later. I was shocked!
THEY ROCK!! |
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02-25-2009, 01:34 PM
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#4 (permalink) |
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Join Date: Feb 2009
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
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I'd like to echo the praise above. I also had a crack in the plastic shell. I called them up and they asked for some photos. I took a few and they are sending me a new case today! They even included the USPS tracking number for the new case in the e-mail.
It's rare to experience this level of customer service today. I'd definitely recommend Incipio to anybody! |
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