Someone w/ Mac please help! quick! - Page 3

acosmichippo · 10-24-2009, 02:03 AM

couple things:

Best Buy should be the ones to restore the item to its factory condition before they give it to you. I work there, and find it extremely unacceptable that they gave you a floor model in that condition.

But if you DID run the SL install disc, it sounds like you didn't check the "erase and install" option, so you upgraded the OS while leaving on all of the software and restrictions the apple demo adds on.

In short, if you don't want to deal with it, take it back to best buy (Geek Squad, specifically) and insist they restore your computer.

Mickeylittle · 10-24-2009, 02:15 AM

No doubt take it to them cause even if you reinstall and check the 'erase and install' button, you still don't have the applications disc so all you would have is the operating system.

Cjvdh · 10-24-2009, 02:15 AM

styfle that did not work man because it asked me for a password and i do not know it and either does bestbuy. WTF!!!@!@!

styfle · 10-24-2009, 02:19 AM

Well just use linux to wipe the drive lol. Burn an image of ubuntu to a disk and boot off of that.

Cjvdh · 10-24-2009, 02:24 AM

Originally Posted by acosmichippo

couple things:

Best Buy should be the ones to restore the item to its factory condition before they give it to you. I work there, and find it extremely unacceptable that they gave you a floor model in that condition.

But if you DID run the SL install disc, it sounds like you didn't check the "erase and install" option, so you upgraded the OS while leaving on all of the software and restrictions the apple demo adds on.

In short, if you don't want to deal with it, take it back to best buy (Geek Squad, specifically) and insist they restore your computer.

Yeah well I went in the store at 8:00 and they close at 9:00 and none of them had time they said. Trust me I am going to bed now but when I wake tommorrow all helllll is breaking lose I am calling them and apple I will have this **** fixed tm

acosmichippo · 10-24-2009, 02:24 AM

if you boot to the SL disc, you should not need a password to format the drive using Disk Utility.

acosmichippo · 10-24-2009, 02:25 AM

Originally Posted by Cjvdh

Yeah well I went in the store at 8:00 and they close at 9:00 and none of them had time they said. Trust me I am going to bed now but when I wake tommorrow all helllll is breaking lose I am calling them and apple I will have this **** fixed tm

well, that's a different story. If you had to take it home tonight (i don't blame you for feeling that way), that was your call.

Cjvdh · 10-24-2009, 01:01 PM

I called apple and they fixed it for me. Thanks for all of the support guys I am now up and running on 10.6 snow leopard.

Mickeylittle · 10-24-2009, 01:08 PM

Curiosity killed the cat so meow! How did they fix it for you?

Cjvdh · 10-24-2009, 01:11 PM

Originally Posted by Mickeylittle

Curiosity killed the cat so meow! How did they fix it for you?

I had erase previous "demo" software and re install the snow leopard and it worked fine. It asked me for all my information as if I was setting up a brand new computer and I did all of that and its working perfect!