Aggravated and disappointed. - Page 3

Cjvdh · 11-03-2009, 04:40 PM

Originally Posted by Mickeylittle

Connie I got one a couple months ago and it is great. Cj is talking about the new models released just last week. The new mouse rocks!

Cj so what are these greater specs? I mean yeah I know it the 3.06 Ghz instead of the 2.66 Ghz that I've got and yeah you got the 21.5 screen compared to my 20 screen. I got 2 GB ram and a 320 hard drive, did yours come with more ram and a bigger hard drive? I can't remember.

What to do is a really hard call. You don't wanna settle for the old stuff as the larger screen and faster processor are worth their weight in gold. I say choke-slam Apple! They gotta know they have a problem and hopefully within a week or two they'll have it fixed.

The new ones have twice as better specs as the old ones unless you upgrade them yourself.

I have ....

3.06GHz
4GB RAM
500GB HDD
nVidia Graphics Card.
Better Display (LED)
Magic Mouse and Wireless keyboard comes with it.

I mean if your looking at spending and addition 200 bucks look what you get..... Magic mouse and wireless keyboard combo to upgrade along will run you a good 150-160 you do the math.

Cjvdh · 11-03-2009, 05:43 PM

Just called Apple again since the problem keeps on happening and the lady had me reset my power and unplug everything and so far so good. She did however stat that Apple has received a lot of calls regarding this issue. She said call back in soon as it starts acting funny again and the claim will be escalated to a senior technical support representative. Agghhh I just want this problem to go away.

Mickeylittle · 11-03-2009, 05:47 PM

Originally Posted by Cjvdh

The new ones have twice as better specs as the old ones unless you upgrade them yourself.

I have ....

3.06GHz
4GB RAM
500GB HDD
nVidia Graphics Card.
Better Display (LED)
Magic Mouse and Wireless keyboard comes with it.

I mean if your looking at spending and addition 200 bucks look what you get..... Magic mouse and wireless keyboard combo to upgrade along will run you a good 150-160 you do the math.

Patience Cj. Ride it out cause for the same price I paid less than 2 months ago you're getting the bigger monitor, 2 extra GB ram, 180 extra GB hard drive, wireless mouse and keyboard, etc... I'm sure it will be worth the hassle. They gotta do something soon!

Cjvdh · 11-03-2009, 06:44 PM

Originally Posted by Mickeylittle

Patience Cj. Ride it out cause for the same price I paid less than 2 months ago you're getting the bigger monitor, 2 extra GB ram, 180 extra GB hard drive, wireless mouse and keyboard, etc... I'm sure it will be worth the hassle. They gotta do something soon!

Yep and I just signed on the internet here after doing some photoshop and it starting happening again. This is pathetic.

Cjvdh · 11-03-2009, 08:04 PM

Just a little update for all the people tuning into this thread. I called apple once again partition'd the hard drive and did a fresh install as if this were a brand new machine. I just got off the phone with the apple support rep and this is what he told me to do I guess so we can narrow this down to software or hardware issue. I am really hoping this is a software issue so I can be done with all of these problems and aggravating phone calls I have to make to apple technical support. So far so good on the fresh install of snow leopard, although it has only been 10 mins we shall see how things go from here I am leaning maybe towards a software issue but I know that will be complicated issue if its hardware that may a little easier to narrow things down.

Cjvdh · 11-05-2009, 04:06 PM

I am at the apple store right now and the tech at apple.com said he put it in for me to get the unit replaced since we have already tried everything there is to try.

Cjvdh · 11-05-2009, 06:15 PM

They didn't give me a new one I am kind of pissed.

Mickeylittle · 11-06-2009, 09:05 AM

So no replacement. What is their game plan to get you, their customer, happy with their product?

juls1585 · 11-06-2009, 09:07 AM

im guessing it may be a thing where they told him he had to go back to best buy with it to get it replaced. i dont see why they wouldnt have swapped it out otherwise

Cjvdh · 11-06-2009, 02:39 PM

Originally Posted by juls1585

im guessing it may be a thing where they told him he had to go back to best buy with it to get it replaced. i dont see why they wouldnt have swapped it out otherwise

This is exactly what happen. I drove 45 mins to apple store and they said that my directory was damaged and blah blah he assured me that this was going to fix my problem. I got the computer back home and sure enough 20 mins after being on it was back slow again so I called apple retail store and complained once again and they apologized and said they were sorry for the inconvenience and so forth the manager at the apple store said let me see what I can do for you I will call you back I was like OK that's fine. She calls me back 10 mins later and gives me this BS story about I bought the computer from best buy if I need it replaced I have to go back to best buy and take it up with them ...LAME!!!! I scream at the lady on the phone cursed her out and hung up. I called best buy and all they said was sure come get a new one. Took the old one back and picked up a new one. I am just hoping I don't start having the same problem. I got the new one last night and have been on it pretty much since I got it and everything has been 100% perfect I love these machines when they run right but its like I just bought a new one less than a week ago and it should not have done that I am assuming it was a hardware issue since I did everything else and it still was acting up. Let's hope this one is the charm! Everyone pray for me that this one doesn't poop out on me like the last one!