Aggravated and disappointed.

[Cjvdh]

Just a little update for all the people tuning into this thread. I called apple once again partition'd the hard drive and did a fresh install as if this were a brand new machine. I just got off the phone with the apple support rep and this is what he told me to do I guess so we can narrow this down to software or hardware issue. I am really hoping this is a software issue so I can be done with all of these problems and aggravating phone calls I have to make to apple technical support. So far so good on the fresh install of snow leopard, although it has only been 10 mins we shall see how things go from here I am leaning maybe towards a software issue but I know that will be complicated issue if its hardware that may a little easier to narrow things down.

[Cjvdh]

I am at the apple store right now and the tech at apple.com said he put it in for me to get the unit replaced since we have already tried everything there is to try.

[Cjvdh]

They didn't give me a new one I am kind of pissed.

[Mickeylittle]

So no replacement. What is their game plan to get you, their customer, happy with their product?

[Cjvdh]

im guessing it may be a thing where they told him he had to go back to best buy with it to get it replaced. i dont see why they wouldnt have swapped it out otherwise

This is exactly what happen. I drove 45 mins to apple store and they said that my directory was damaged and blah blah he assured me that this was going to fix my problem. I got the computer back home and sure enough 20 mins after being on it was back slow again so I called apple retail store and complained once again and they apologized and said they were sorry for the inconvenience and so forth the manager at the apple store said let me see what I can do for you I will call you back I was like OK that's fine. She calls me back 10 mins later and gives me this BS story about I bought the computer from best buy if I need it replaced I have to go back to best buy and take it up with them ...LAME!!!! I scream at the lady on the phone cursed her out and hung up. I called best buy and all they said was sure come get a new one. Took the old one back and picked up a new one. I am just hoping I don't start having the same problem. I got the new one last night and have been on it pretty much since I got it and everything has been 100% perfect I love these machines when they run right but its like I just bought a new one less than a week ago and it should not have done that I am assuming it was a hardware issue since I did everything else and it still was acting up. Let's hope this one is the charm! Everyone pray for me that this one doesn't poop out on me like the last one!

[Napoleon_PhoneApart]

You screamed at the lady on the phone and cursed her?

Feel better now for losing your cool?

[Cjvdh]

sorry about all the problems youve been having i will hope this one works out

on another note my bf got his. he ended up getting the 20" older model for $900, with the full keyboard and mighty mouse. his total was about $1025 which included tax. i was impressed. now i get the fun task of moving all of his crap from his pc to his mac this weekend. thank god i know how!

That's cool for what you described you were going to be using the computer for that's fine you will love it and have fun with it. This is my first mac (actually 2nd, first one that works LOL) I like them when they work. So far so good. Knock on wood.

You screamed at the lady on the phone and cursed her?

Feel better now for losing your cool?

Yeah I felt a lot better after I did that. It pissed me off because when she called me back she said it in a snoby way like ahaha you know what I mean ? F that I am not putting up with that especially after I drove 45 mins away and then all the way back home wasted like a whole evening to come home and the thing still doesn't work.

[psylichon]

Misdirecting your frustration to a customer service representative that is only telling you what her boss tells her to say solves nothing. If that really makes you feel better, perhaps you just need to find some other avenues for venting.

[Cjvdh]

Misdirecting your frustration to a customer service representative that is only telling you what her boss tells her to say solves nothing. If that really makes you feel better, perhaps you just need to find some other avenues for venting.

Nope. I enjoyed every second of it and was 100% satisfied after doing so. There is not other avenue of venting for me. Sorry

Also that may be easy for you to say. But lets see if you drop 1300.00 on a new computer and 2 days later it poops out and you spend a solid week on the phone with apple wasting countless hours. I don't know about you but for me time is money. Then on top of that the apple rep specifically puts in the notes for my case. "The Unit needs to be replaced we have went every avenue with this unit" I seen the notes. I then make an appointment at apple drive 1 hour away for my appointment with them to last 10 mins and the so called "Genuis" swears my problem is fixed and I get home and turn the computer on and 20 mins later its doing the same thing. I called them back right away and told them about the issues I was having once again and the stupid b*t*h tells me she can replace apples!!!! product it has to go back to best buy when they assured me they corrected the problem 100%

So Dave after going through all of this how would it make you feel? I know how it made me feel. I felt like it was a full time job there for a week.

I like apples product but some of the people they have working for them are straight morons I'm sorry I don't know about where you guys are at but where I am at there just straight sped's.

[psylichon]

That particular representative was not to blame for your problem. It's obvious you've never worked customer service of any sort. But whatever, I'm not gonna try and teach you how to be a nice guy, so just do what makes you feel good.

Sorry for the sarcasm and your troubles, but your attitude kinda rubs me wrong. It's just a pet peeve of mine.