Why does the phone suck so much? - Page 2

Zapo124 · 10-30-2009, 06:04 PM

Originally Posted by KabaModern

Sorry to hear your issues you're having. Call AT&T, you might have an outage of some sorts in your area. I've had that before where I had voice/data issues. If not, you should be eligible for an upgrade. Go for a 3G[S] or switch your carrier if you don't like the service. Plain and simple.

And for the record, the iPhone rules!

I posted my last message before I read this one for the record...Um yeah AT&T has some of the worst customer service ever. When I actually got a human on the line after half an hour, they told me to restart my phone do a restore and such then go to Apple then she hung up. Yeah great job

KabaModern · 10-30-2009, 06:04 PM

AT&T is definitely not the worst network of all-time. It's actually a pretty good network. Your area may just suck for coverage. Where do you live?

KabaModern · 10-30-2009, 06:05 PM

Originally Posted by Zapo124

I posted my last message before I read this one for the record...Um yeah AT&T has some of the worst customer service ever. When I actually got a human on the line after half an hour, they told me to restart my phone do a restore and such then go to Apple then she hung up. Yeah great job

I'd demand to know if you have an outage or issues with the network in your area. Sometimes it takes a bit for them to admit or actually look into it, but if you're persistent you'll find out.

Zapo124 · 10-30-2009, 06:06 PM

I live in Idaho pretty crappy coverage, though I do have 3G most of the time in town. Though as soon as I leave there I get dropped to the coverage level below edge, that "o" network. Oh and what does lemon mean for an iPhone? Like instead of an Apple its a lemon?

KabaModern · 10-30-2009, 06:08 PM

Originally Posted by Zapo124

I live in Idaho pretty crappy coverage, though I do have 3G most of the time in town. Though as soon as I leave there I get dropped to the coverage level below edge, that "o" network. Oh and what does lemon mean for an iPhone? Like instead of an Apple its a lemon?

LOL, you know, like a lemon - just a bad one of the bunch. Anyway, yeah they're definitely not the largest network in America (Verizon's coverage does have them beat). You can try taking it to Apple and see what they say, too.

Zapo124 · 10-30-2009, 06:09 PM

Okay well my question is to all is why does this process take so long and be so frustrating? When I was with Sprint they put me on hold for a while also but at least I got a person who didn't HANG UP on me. That's just terrible.

Zapo124 · 10-30-2009, 06:10 PM

I would unlock to get to T-Mobile though I'm under a contract with AT&T.

KabaModern · 10-30-2009, 06:12 PM

You have to remember, AT&T has a lot more customers than Sprint does therefore their wait time might be a little longer. They need to filter the calls to the correct representatives, hence why their voice menus are a bit long. Just hang in there. It's all a luck of the draw with the CSR's. Sometimes you'll get an extremely helpful one and other times you won't. Your best bet is to hang up and try again, you're bound to get someone different.

KabaModern · 10-30-2009, 06:12 PM

You could also try and keep hitting "0" - a lot of times it takes you right to a CSR for a lot of companies...

KabaModern · 10-30-2009, 06:13 PM

Originally Posted by Zapo124

I would unlock to get to T-Mobile though I'm under a contract with AT&T.

No way, dude. T-Mobile service is worse than AT&T. That'd be a stupid move, IMO.