unread email message counter wrong

[dstotter]

My iphone says that I have one unread message (in the home screen counter icon and at the top of the email screen), but there are no unread messages in the list. I've opened each email several times, turned my account off and on several times, but the counter still says one unread message.
This is at least annoying, perhaps a sign of a bigger problem.
Any suggestions?

[ChemicalWeather]

this is probably obvious but if you have 2 email accounts or more on your iphone then you may have a new message in a different account, just check all your accounts

[dstotter]

Nope, just one account (popmail).

[petalmom]

Have you tried re-setting the phone?

[mrarmbar22]

Originally Posted by dstotter

My iphone says that I have one unread message (in the home screen counter icon and at the top of the email screen), but there are no unread messages in the list. I've opened each email several times, turned my account off and on several times, but the counter still says one unread message.
This is at least annoying, perhaps a sign of a bigger problem.
Any suggestions?

This happens to me sometimes as well. I am using Hotmail with izymail. Give it some time and it should update itself. Mine always does.
TC

[dstotter]

Originally Posted by petalmom

Have you tried re-setting the phone?

How do you reset the phone? I've turned the account on and off, but have not deleted the account. I would rather not start over.

[petalmom]

Originally Posted by dstotter

How do you reset the phone? I've turned the account on and off, but have not deleted the account. I would rather not start over.

Hold the sleep/wake button (on the top) and the home button (the round one on the bottom front) at the same time until it shuts off (ignore the "slide to turn off").

This may not clear the problem but it's easy enough to try. Good luck!

[ChemicalWeather]

Originally Posted by dstotter

How do you reset the phone? I've turned the account on and off, but have not deleted the account. I would rather not start over.

you may have to put in the account again, doesnt take too long

[kakofonix]

Originally Posted by dstotter

My iphone says that I have one unread message (in the home screen counter icon and at the top of the email screen), but there are no unread messages in the list. I've opened each email several times, turned my account off and on several times, but the counter still says one unread message.
This is at least annoying, perhaps a sign of a bigger problem.
Any suggestions?

Happened to me once too. What I did was send myself a test message to "flush" the phantom e-mail. When I opened my test mail, that seemed to reset the counter.