My iPhone Touchscreen broke - iPhone sent away for 3 days about. - iPhone 3G

LESLIEx317537 · 07-31-2007, 07:48 PM

So I go to use my email, and I can't get into the inbox.
I thought email was messed up, but it turns out, a line/section of my touchscreen isn't working.

Figures, cause I have a 7 series screen.

I go to apple store with all my box, receipt etc..I've had it for 1 month.
The apple genius bar tech tells me that normally they give loaner phones while mine is being sent out for repair. She says that no loaner phones left. I'm like great.

I still have my Sony Ericsson k790a and sim card pops right in, so I can use that. So now I'm waiting 3 business days for them to ship it to my house.

I tell my friend, and he says he's on his 3rd iPhone cause he keeps dropping it. Meanwhile mine malfunctions and they make me send it out?
That is so whack. What if I didn't have a backup cell phone?

So unfair, they should have just gave me a new 8GB right there on the spot since mine wasn't dropped, had screen protector on it, and all.

Boo to Apple.

Next time, I'm gonna throw a temper tantrum and demand Steve to give me a replacement phone. lol

Alexander · 07-31-2007, 07:57 PM

Quote:

Originally Posted by LESLIEx317537

So I go to use my email, and I can't get into the inbox.
I thought email was messed up, but it turns out, a line/section of my touchscreen isn't working.

Figures, cause I have a 7 series screen.

I go to apple store with all my box, receipt etc..I've had it for 1 month.
The apple genius bar tech tells me that normally they give loaner phones while mine is being sent out for repair. She says that no loaner phones left. I'm like great.

I still have my Sony Ericsson k790a and sim card pops right in, so I can use that. So now I'm waiting 3 business days for them to ship it to my house.

I tell my friend, and he says he's on his 3rd iPhone cause he keeps dropping it. Meanwhile mine malfunctions and they make me send it out?
That is so whack. What if I didn't have a backup cell phone?

So unfair, they should have just gave me a new 8GB right there on the spot since mine wasn't dropped, had screen protector on it, and all.

Boo to Apple.

Next time, I'm gonna throw a temper tantrum and demand Steve to give me a replacement phone. lol

Sorry to hear your problems, I agree. Out of curiosity though, do you know if the "loaner phones" are iPhones?

LESLIEx317537 · 07-31-2007, 08:02 PM

Yes, they are loaner iPhones from what the tech was explaining.

But what if you drop the loaner or break it? lol Is the customer responsible?

I got so many questions for Apple, and they have so little answers for me.

Shame on you Apple.

LESLIEx317537 · 08-03-2007, 07:16 PM

I just got my iPhone back from Apple, FedEx just left.

Cool thing is I got a new Phone I think, serial number is different, and also got some cool slim iPhone box...

I'm going to check to see if I have a 5 or 7 series screen later.

One weird thing I noticed...

When I took the iPhone out of the box, I turned it on by accident. It said could not activate edge, and the WiFi works.

Isn't the phone suppose to not work without a SIM card?

Weird...maybe cause the tech had to test it???
Anyone know?

DeadSpider · 08-03-2007, 07:30 PM

Quote:

Originally Posted by Alexander

Sorry to hear your problems, I agree. Out of curiosity though, do you know if the "loaner phones" are iPhones?

Yes they use iPhones, I got my loaner in the other day...FedEX shipped in 2 days time flat.

LESLIEx317537 · 08-03-2007, 07:43 PM

I got a series 5 screen now.

But I do see 1 small tiny dead or stuck pixel under the calculator, but it's so non noticable I can live with it.

Velodog2 · 08-03-2007, 08:01 PM

Quote:

Originally Posted by LESLIEx317537

I got a series 5 screen now.

But I do see 1 small tiny dead or stuck pixel under the calculator, but it's so non noticable I can live with it.

*GASP*
a flaw on the highly-vaunted, nearly god-like 5 series screen? What's left in this world to believe in?

mcaram16 · 08-06-2007, 11:47 PM

Quote:

Originally Posted by LESLIEx317537

I got a series 5 screen now.

But I do see 1 small tiny dead or stuck pixel under the calculator, but it's so non noticable I can live with it.

What is the differenece between series 5 and 7? how do i figure out which one I have?

Nevermind, I found it.

LESLIEx317537 · 08-07-2007, 12:54 AM

Quote:

Originally Posted by mcaram16

What is the differenece between series 5 and 7? how do i figure out which one I have?

Nevermind, I found it.

So what do you have? A 5 or a 7?
I can't see the grid touchscreen anymore on mine in the light.

In case any one else is wondering-
To find out what revision your phone is, go to the phone pad and dial *3001#12345#* and hit "call". Go under the "version" menu and see what the first digit is in your LCD number.

jviphone · 08-07-2007, 07:44 PM

Quote:

Originally Posted by LESLIEx317537

So what do you have? A 5 or a 7?
I can't see the grid touchscreen anymore on mine in the light.

In case any one else is wondering-
To find out what revision your phone is, go to the phone pad and dial *3001#12345#* and hit "call". Go under the "version" menu and see what the first digit is in your LCD number.

I had the same issue with the bottom half frozen and I am going through the same process as you, I can't see why they don't just give us a new phone and the store can get reiumbursed for the phone I guess it is because they have to make sure it wasnt damaged by us..I also had a screen protector, I am seeing an amazing coincidence with everyone that have touchscreen problems have screen protectors, i am seriously thinking of not protecting this new one when i get it..