Does Apple have an email address for customer service?

terrapin · 11-05-2009, 02:35 PM

I want to send apple a CS email concerning my iPhone but cant find an address anywhere...

juls1585 · 11-05-2009, 02:37 PM

you either have to call or make an appointment to see a genius

terrapin · 11-05-2009, 02:39 PM

They have no customer service email? fu&k that...

juls1585 · 11-05-2009, 02:40 PM

nope. friend of mine works for apple and i asked the same question about online support and it does not exsist

terrapin · 11-05-2009, 02:41 PM

Great - thanks Juls

TarekElsakka · 11-05-2009, 02:41 PM

Play around here http://www.apple.com/support/iphone/ and you might get somewhere.

juls1585 · 11-05-2009, 02:43 PM

Originally Posted by terrapin

Great - thanks Juls

no problem...if it makes you feel better i have an appointment tonight at 8:45

terrapin · 11-05-2009, 02:47 PM

what BS! My issue is that I have the 3G S, had it since August and it's white. As so many others have reported, I am beginning to see little hairline cracks by a few of the buttons and ports. After it was suggested I see if I could exchange it and go with a black one, which supposedly doesn;t have this issue, Apple (retail) told me, basically, to piss off. One guy said I would have to make an appointment with a "genius" but as he'd never heard of this issue, it was unlikely they'd do anything for me. This damn phone has NEVER been out of a protective case, has never been dropped or even slightly bumped and now this! It's only a couple months old for Chrissakes! I thought that bgy emailing Apple direct I may get better service...

juls1585 · 11-05-2009, 02:50 PM

call them. explain the issue and if it turns into an issue maybe google it?

TarekElsakka · 11-05-2009, 02:53 PM

Reminds me of a similar problem with a lot of 3G iPhones. Remember when the top part of the back cracked? Not sure if it was the top or the bottom part.