What's going on with ATT 3G service?

birkoff · 09-20-2009, 02:00 PM

I've noticed that 3G service craps out a lot. I'm listening to
a radio stream and then it stops. I do a speed test and it
can't even find the a server. It is happening all the time
and if its part of the upgrade to MMS, then I can be somewhat
understanding, but who do I complain to that I get less
bandwidth, and frequently NO BANDWIDTH on 3G then on Edge?

Anyone else notice this?

Watcher · 09-20-2009, 06:14 PM

Originally Posted by birkoff

I've noticed that 3G service craps out a lot. I'm listening to
a radio stream and then it stops. I do a speed test and it
can't even find the a server. It is happening all the time
and if its part of the upgrade to MMS, then I can be somewhat
understanding, but who do I complain to that I get less
bandwidth, and frequently NO BANDWIDTH on 3G then on Edge?

Anyone else notice this?

Ummm. I think you should reeeally be talking to AT&T.

No one here can help you if you're getting crappy 3G service. The 3G signal all depends on where you reside. Heck, I still have blindspots in my kitchen but since I know this, I don't go there, but if it's irritating you that much, just walk into an AT&T store and complain. Never underestimate the power of complaint... to the right people, that is!

aknightstale41 · 09-20-2009, 07:52 PM

At&t seems to be tinkering away at its network constantly...their family map location service was down for the first time an entire day last week for restructuring reasons.

FlwrPwer · 09-20-2009, 07:56 PM

One of the towers in my area was down for two days last week wreaking havoc. I couldn't make calls or receive them. They didn't go to voice mail. Rather callers got a message that "this user is not accepting calls at this time." Not only that, but I had no data whatsoever. No edge, No 3g...nothing.

I called and complained. They gave me a $46 credit....that's a month of phone service. Not data.

When I called the second day, I complained that I was using minutes to make calls that weren't going through. I would get charged one free minute for all these calls. They gave me 200 extra minutes in my bank of rollover minutes.

I have to admit, I hate AT&T service, but I can't complain about that customer service. For two days of bad service I got a free month of phone service and 200 extra minutes.

kakofonix · 09-20-2009, 08:29 PM

Originally Posted by FlwrPwer

I called and complained. They gave me a $46 credit....that's a month of phone service. Not data.

When I called the second day, I complained that I was using minutes to make calls that weren't going through. I would get charged one free minute for all these calls. They gave me 200 extra minutes in my bank of rollover minutes.

You're good! Something about your voice?

birkoff · 09-20-2009, 08:44 PM

Found this, its a pretty comprehensive explanation of the ATT/iPhone
data drop problem. Sort of a ... "we never expected this to be so popular, after all were ATT".

Apparently CNET is tracking the issue. The system dumps data users
first.

http://www.wired.com/gadgetlab/2008/08/whats-wrong-wit/

FlwrPwer · 09-20-2009, 08:55 PM

Originally Posted by kakofonix

You're good! Something about your voice?

hehehehe. I have no idea! And it was two women that helped me, not even men! I guess maybe my voice dazzles both sexes.

Bendotson · 09-21-2009, 03:26 PM

I heard from a genius at the Apple store in Tulsa that AT&T experienced a cut cable about 1 month ago affecting 3G voice service for three states, OK, AR, and MO. I confirmed that with AT&T and was given a $50 credit towards my normally $200 bill. The AT&T rep read the outage bulletin verbatim and said that they do not know when this will be corrected. Nice huh?