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Old 03-04-2008, 01:10 AM   #1 (permalink)
 
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Default Overage already??

So I logged onto my account tonight, and found that 1 day after my billing cycle started again, I have an overage. I have 1389/1400 anytime minutes available, but I have an overage. 1 minute on my wifes line, and 2 minutes on mine. A call to ATT resolved nothing. They said it should just 'go away'! Riiight Ive been around long enough to know a charge just does not 'go away'! So I guess ill have to wait until the end of this billing cycle to fight it. Or...maybe it will just 'go away'!
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Old 03-04-2008, 02:02 AM   #2 (permalink)
 
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Originally Posted by Hookem99 View Post
So I logged onto my account tonight, and found that 1 day after my billing cycle started again, I have an overage. I have 1389/1400 anytime minutes available, but I have an overage. 1 minute on my wifes line, and 2 minutes on mine. A call to ATT resolved nothing. They said it should just 'go away'! Riiight Ive been around long enough to know a charge just does not 'go away'! So I guess ill have to wait until the end of this billing cycle to fight it. Or...maybe it will just 'go away'!
I would call again and speak with someone else. Although I think you are correct in that ATT will do nothing until the bill comes out.
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Old 03-04-2008, 02:57 AM   #3 (permalink)
 
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maybe your minutes havent reset yet? if they dont i would definetely bug att till they resolve it...
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Old 03-04-2008, 03:21 AM   #4 (permalink)
 
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Originally Posted by Hookem99 View Post
So I logged onto my account tonight, and found that 1 day after my billing cycle started again, I have an overage. I have 1389/1400 anytime minutes available, but I have an overage. 1 minute on my wifes line, and 2 minutes on mine. A call to ATT resolved nothing. They said it should just 'go away'! Riiight Ive been around long enough to know a charge just does not 'go away'! So I guess ill have to wait until the end of this billing cycle to fight it. Or...maybe it will just 'go away'!

What part of Texas?? I'm in Austin... I'm a DIE HARD HORN!!!!
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Old 03-04-2008, 11:58 AM   #5 (permalink)
 
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What part of Texas?? I'm in Austin... I'm a DIE HARD HORN!!!!


Little town, you may have herd of called Pflugerville.
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Old 03-04-2008, 02:54 PM   #6 (permalink)
 
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Check for international calls that may have been billed as "overage"
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Old 03-04-2008, 03:19 PM   #7 (permalink)
 
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Check for international calls that may have been billed as "overage"
Thats what ATT told me, but neither myself or my wife make intl' calls!
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Old 03-04-2008, 05:31 PM   #8 (permalink)
 
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Is it a minute overage or a message overage?

If it's a message overage, you get charged this by sending to or receiving from anyone who's not in the U.S.

If it's a minute overage, ask them if it's possible somebody international called and rang your phone, at which point it could be billed as an overage.

They're stupidly over-general about these things on the billing site, and it's really rare to find anyone at AT&T who knows what they're doing to find out the real details.
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Old 03-04-2008, 06:22 PM   #9 (permalink)
 
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Quote:
Originally Posted by fury View Post
Is it a minute overage or a message overage?

If it's a message overage, you get charged this by sending to or receiving from anyone who's not in the U.S.

If it's a minute overage, ask them if it's possible somebody international called and rang your phone, at which point it could be billed as an overage.

They're stupidly over-general about these things on the billing site, and it's really rare to find anyone at AT&T who knows what they're doing to find out the real details.
Its a minute overage. Two minutes on mine and one minute on my wifes. Well. see how it goes...who knows what will happen .
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Old 03-04-2008, 06:24 PM   #10 (permalink)
 
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Quote:
Originally Posted by fury View Post
Is it a minute overage or a message overage?

If it's a message overage, you get charged this by sending to or receiving from anyone who's not in the U.S.

If it's a minute overage, ask them if it's possible somebody international called and rang your phone, at which point it could be billed as an overage.

They're stupidly over-general about these things on the billing site, and it's really rare to find anyone at AT&T who knows what they're doing to find out the real details.
Check that last post..now my wife has 8 minutes overage...and it says we've used 2 of 1400 anytime minutes!
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