Overage already?? - Page 2 - iPhone 3G

powersrus · 03-04-2008, 07:35 PM

okay but don't you have rollover minutes? We go over our anytime minutes often but we have the rollover minutes that takes care of that.

llrickman · 03-05-2008, 01:24 AM

i checked my account the day after it cycled and it showed my wife had used 60000+ text messages ???? wtf lol they told me it was showing text and internet usage together. I personally think att website is screwed

Eragon · 03-05-2008, 02:39 AM

Quote:

Originally Posted by Hookem99

So I logged onto my account tonight, and found that 1 day after my billing cycle started again, I have an overage. I have 1389/1400 anytime minutes available, but I have an overage. 1 minute on my wifes line, and 2 minutes on mine. A call to ATT resolved nothing. They said it should just 'go away'! Riiight Ive been around long enough to know a charge just does not 'go away'! So I guess ill have to wait until the end of this billing cycle to fight it. Or...maybe it will just 'go away'!

I've had this same problem. Last month, I switched online to a larger calling plan. When the billing cycle reset, all of my voice minutes went to overages, even though my account was freshly reset to full minutes.

I called CS several times. Their response was similar: "it takes time for the computer to reset the minutes at the end of a billing cycle. Please wait 5 business days and call me in the morning!" After about 3 days, I checked online and the overage charges converted over to minutes of use.

Lesson learned: keep track of your usage and stay on top of CS.

fury · 03-05-2008, 03:19 PM

Billing makes a mistake every now and then, and customer service in my experience is fairly easy to deal with when such a thing happens. I just corrected my bill by $40 because I was billed twice for the unlimited data/messaging when I should have only been billed the difference between the $30 unlimited data/1500 messages and the $40 unlimited. They brushed off the extra $10 difference for my troubles.

My advice would be to do what they say and wait for the bill to show up, and then call so they can correct it, if anything.

Hookem99 · 03-05-2008, 03:22 PM

Quote:

Originally Posted by fury

Billing makes a mistake every now and then, and customer service in my experience is fairly easy to deal with when such a thing happens.

Yeah, I must say each time i've called the ATT reps were very nice. I guess it is the thought that I am showing a overage that bothers me. As of this AM, I have used 1 of 1400 anytime minutes and 87 overage minutes. The last gal I talked to said it should all be fixed by Friday!

Hookem99 · 03-06-2008, 02:02 PM

Well it seems everything is back to normal, for the most part. All the overage minutes are gone and my anytime minutes are being deducted. However, now all my rollover minutes are gone.Unless they are not suppose to show up with the rest of your minutes. One thing after another.......

fury · 03-06-2008, 03:14 PM

The rollover minutes are not shown with the regular minutes, they're a separate bar.

Hookem99 · 03-06-2008, 03:22 PM

Quote:

Originally Posted by fury

The rollover minutes are not shown with the regular minutes, they're a separate bar.

Right, but there is no separate bar. When I talked to ATT Tuesday, she said they would show up below all the others(AT, NW, M2M ect) but they are not there.....

fury · 03-06-2008, 06:27 PM

Quote:

Originally Posted by Hookem99

Right, but there is no separate bar. When I talked to ATT Tuesday, she said they would show up below all the others(AT, NW, M2M ect) but they are not there.....

Have you recently changed the account in any way, such as adding more text message features or changing the rate plan?