outrages bill from AT&T, can you still being covered??? - iPhone 3G

iMeth · 10-14-2007, 12:40 PM

answer is yes... my bill came out to around $250+ because I got the 450 anytime mins plan and I went over by over 300+ mins.... with around .45 rate. I was so hurt I called up customer service being very nice to the lady and she lowered it to around $70... to my surprise there are still good people out there working for cingular/at&t... so be nice to that person and they might just help out....

anybody else???

beej · 10-14-2007, 02:01 PM

Quote:

Originally Posted by iMeth

answer is yes... my bill came out to around $250+ because I got the 450 anytime mins plan and I went over by over 300+ mins.... with around .45 rate. I was so hurt I called up customer service being very nice to the lady and she lowered it to around $70... to my surprise there are still good people out there working for cingular/at&t... so be nice to that person and they might just help out....

anybody else???

So YOU went over your plan by 300 minutes and you were HURT? By whom, exactly (the answer is obvious)? Next time, instead of taking advantage of the generosity of others, how 'bout you step up and take responsibility for your own mistakes???

scandalex · 10-14-2007, 08:04 PM

Quote:

Originally Posted by iMeth

answer is yes... my bill came out to around $250+ because I got the 450 anytime mins plan and I went over by over 300+ mins.... with around .45 rate. I was so hurt I called up customer service being very nice to the lady and she lowered it to around $70... to my surprise there are still good people out there working for cingular/at&t... so be nice to that person and they might just help out....

anybody else???

I've done this before; went over my minutes by a huge amount. I couldnt blame anyone but myself; yet at the same time, going over was unavoidable at the time. Funny thing though- I paid it!

I didnt call Sprint and ask them to lower the price based on something I had done.

The only way I could understand you being hurt is if you didnt realize you were going over your minutes; but isnt that your responsibility to keep up with?

I guess I am lost that you think your bill was outrageous.

chris201 · 10-17-2007, 11:46 PM

Like the others I am confused why you going over your minutes was AT&T's fault. Your suppose to know how many minutes you have on your plan and how many minutes you have used. If you don't know you can always go online or use your phone to find out how many minutes you have used and how many minutes are remaining. Its your responsibility to figure it all out not AT&T's to lower your bill because you went over the minutes.

htech · 10-18-2007, 02:54 AM

This is exactly why the rest of us have to pay the high monthly rates, to subsidize people like you who cheat the system because you lack the skills to research overage rates and your actual usage. Your a thief!

Quote:

Originally Posted by iMeth

answer is yes... my bill came out to around $250+ because I got the 450 anytime mins plan and I went over by over 300+ mins.... with around .45 rate. I was so hurt I called up customer service being very nice to the lady and she lowered it to around $70... to my surprise there are still good people out there working for cingular/at&t... so be nice to that person and they might just help out....

anybody else???

skiz420 · 10-18-2007, 06:31 AM

as stated by everyone else who replied... it is no ones fault but your own... i hope you at least figured out that you should up your plan for another $10-$20 per month to avoid this from happening again.... i personaly have called and bitched out nextel a number of times... but not for overages on minuites more for the fact that i was paying $110 per month and getting whacked with 35$ in texts when it was included for and unlimited amount in my plan and they kept screwing it up because they were coming up as MMS insted of SMS on the system even though it was only text... If you rack up a bill pay it... if you do research to find a lower plan rate such as sprint's SERO plans then by all means do it... but dont call in and say ohh im sorry i talked to much can you just not charge me for that??? if you dont pay your car loan and they repo it can you call and nicely ask for it back because you didnt want to pay the loan??? i dont think so

Pharaoh · 10-23-2007, 04:12 AM

I tell everyone this:

Cingular is the best customer service I have ever experienced in my life, over and over again..

Everytime I call them they are really helpful, even dropping my bill several times

minivini · 10-28-2007, 07:39 PM

Jeez, you people are seriously trigger happy! The op wasn't co
plaining or blaming; simply went over the minutes and asked for help. You're all acting like the op stole something or was somehow unethical. He called a business and politely requested some negotiation. Please explain what's wrong with that. How is it any different from calling up your cable or satellite provider to cancel or request better service and ending up with a free tivo or upgraded service package? How is it any different than going to a new cad dealership and offering something less than the sticker price? You don't seriously offer the full retail price for a car, do you? Negotiation. Go pick on someone trying to activate a "found" iphone. This person did nothing wrong.

beej · 10-28-2007, 08:04 PM

Quote:

Originally Posted by minivini

Jeez, you people are seriously trigger happy! The op wasn't co
plaining or blaming; simply went over the minutes and asked for help. You're all acting like the op stole something or was somehow unethical. He called a business and politely requested some negotiation. Please explain what's wrong with that. How is it any different from calling up your cable or satellite provider to cancel or request better service and ending up with a free tivo or upgraded service package? How is it any different than going to a new cad dealership and offering something less than the sticker price? You don't seriously offer the full retail price for a car, do you? Negotiation. Go pick on someone trying to activate a "found" iphone. This person did nothing wrong.

There's a difference between negotiating a better price for your car on the front end and getting it home and realizing you can't make the payment, then expecting the lein holder to cut you a deal. That's what the OP did, he screwed up by going WAY over his minutes, received an "outrageous" bill from AT&T that "hurt" him, but that's ok because the "good" people at AT&T bailed him out (inferring that they would be "bad" people if they didn't).

Good thing for him that AT&T covered his ass, but don't make it out like he's some sort of shrewd businessman.

minivini · 10-28-2007, 08:21 PM

"good", "bad", "shrewd businessman" - you're funny. Actually, you're not, really. You apparently like to read extremes in fairly inert conditions, so I'm not going I attempt to convince you that there are differing perspectives and that one may be right and one wrong.

I believe there is nothing wrong with asking a provider to reduce a bill. How you may react if they decline - now that would present a more concrete basis for criticizing ones actions.