outrages bill from AT&T, can you still being covered???

[beej]

Originally Posted by minivini

"good", "bad", "shrewd businessman" - you're funny. Actually, you're not, really. You apparently like to read extremes in fairly inert conditions, so I'm not going I attempt to convince you that there are differing perspectives and that one may be right and one wrong.

I believe there is nothing wrong with asking a provider to reduce a bill. How you may react if they decline - now that would present a more concrete basis for criticizing ones actions.

So you don't see any issue with failing to handle your finances properly and having to resort to asking the service provider for assistance? Wow.

The OP's attitude about this subject is clear; I'm not reading extremes into anything. You, on the other hand, seem to be whittling all the relevant information out of the post until it's nothing more than good business practices.

[scandalex]

beej, minivan can whittle all he wants; it doesnt negate the fact that the OP bought this on himself then needed his provider to bail his butt out. Not all of us are so dense that we cant figure out here what really happened.

This wasnt about good business practices, and I laugh everytime I read a post as such.
My heart doesnt go out to people who find a way to beat the system, then come on here to brag/post about it like what they did should be received by all with open arms.

[minivini]

Originally Posted by beej

So you don't see any issue with failing to handle your finances properly and having to resort to asking the service provider for assistance? Wow.

The OP's attitude about this subject is clear; I'm not reading extremes into anything. You, on the other hand, seem to be whittling all the relevant information out of the post until it's nothing more than good business practices.

You couldn't have paraphrased me more inaccurately. That's ok though, it's a difficult skill to master.

[iphonecrazyy]

No wonder why customer support is so horrible now days. You all should learn to expect more from your service providers.

Of course it's his fault, and I'm sure the lady knew that, but she understood the frustration and used personal customer service to preserve the customers happiness. I can't believe once we finally hear about a positive customer service experience people start bitching at the customer....

You people are the reason customer support sucks. Expect more! you pay a lot of money for that phone.

[beej]

Originally Posted by iphonecrazyy

No wonder why customer support is so horrible now days. You all should learn to expect more from your service providers.

Of course it's his fault, and I'm sure the lady knew that, but she understood the frustration and used personal customer service to preserve the customers happiness. I can't believe once we finally hear about a positive customer service experience people start bitching at the customer....

You people are the reason customer support sucks. Expect more! you pay a lot of money for that phone.

The reason, in part, that customer service is so bad these days is that employees have to spend all day dealing with entitled customers with no communications skills making unreasonable demands. It has nothing to do with me taking responsibility for my bill when I screw up.

I expect a lot when I actually have a problem with my service or my equipment. I expect them rectify the problem quickly. I expect them to be professional and courteous. But I'm not so entitled as to think AT&T owes me something when I go over my minutes, because I know how many minutes I have, I know I can check them at any time online (on the freakin' phone, for chissakes), and I know how expensive the minutes are once I go over my limit. I understand I am responsible for my own actions. My problem isn't with the way AT&T handled the situation (they went way beyond in this situation), but the attitudes some people have regarding personal responsibility.

[FlyersPhanatic9]

All you guys should be worried about here is how he spelled the title. Ive seen a 4th grader with better grammar.