AT&T Training Week Thread

[Marksman]

Originally Posted by ATTingular

By law, the account holder either has to be present or give verbal consent (after confirming his identity by last name, billing zip code and last 4 of ye olde SSN).

To do what is the question though.

If the activation is done in iTunes, will this information be required to buy an iPhone at the AT&T stores?

[jgh2k]

I have also been asking this question too, with no answers. it just makes no sense at all because it's ALL done on iTunes. that is why I am going to an Apple store becuase they want to sell the phone not the plan.

[Marksman]

Originally Posted by jgh2k

I have also been asking this question too, with no answers. it just makes no sense at all because it's ALL done on iTunes. that is why I am going to an Apple store becuase they want to sell the phone not the plan.

Reading through the AT&T employee manual today, it seems like you will not need to provide any of that information if you are adding to an existing account.

[Angel13]

The manual confirms that you don't need to give them any information to buy the phone. They will try to get you to do a credit check, but you can say no. It makes sense for a lot of people to do it at that time, but if you're buying the phone as a gift or if someone else is buying if for you, you can just buy the phone and leave.

[jgh2k]

yup, I read it too and found nothing... I guess all those dumbasses at the att store were just talking out their asses as usual.

[iPhonePro07]

They were not just talking out of their asses. It is normal procedure for a rep to ask for account info (specifically last 4 of the account holders social) before they are allowed to proceed with any transactions. If you are not the account holder, you just need to be able to confirm this info.
Basically, if its your Mom/dad/aunt/second cousins account, just ask them for the last 4 of their social just in case they ask. It won't hurt to write it down and keep it with you.

[ProductProFresno]

Originally Posted by jgh2k

yup, I read it too and found nothing... I guess all those dumbasses at the att store were just talking out their asses as usual.

I'm so tired of people like you insulting people for whom you have no respect for, and no insight into the unner workings of this process. Quit trolling, Jerk. We worked hard today.

[MBhodder]

haha oh traing for the iphones, thats a wonderful story wish they did it with us! the day before release they said ok this is a phone, showed us a hour slideshow and let us go live! it was chaos