Headache! At&t Misunderstood *read* Need Advice!

[gotnagel]

Before I upgraded to a two year commitment with the iPhone, I called AT&T to make sure i still have my national $20.00 discount. They said i would have it because its AT&T giving the discount and APPLE has nothing to do it with.

TODAY:
My online billing statement was already to viewed, and AT&T has taken the discount away because the primary line is an iPhone (I am the primary number). With Apple's strict policy, they don't want anyone to have a discount except their employee's. I did not receive my $20 on my newest billing statement!

I don't understand because the national discount was given by AT&T!

They clarified that my national discount is gone. To get it back i would have to return the iphone and activate/upgrade onto an existing family line that way the primary line has a discount, again. I don't want to change number with my Father or Mother and tell everyone i know that i have a new phone number..

Spokesperson wrote a report onto my account, so if i want to return the iPhone i can possibly waive the 10% re-stocking fee due to the misunderstanding.

Do you think I can still return the iphone to apple past 14 days?
help.

[vansouza]

Because ATT has to pay Apple a bounty per month for each account ... somewhere from $3 to $9 per account per month. If they give apple 9 and you 20 they will have nothing left to call profit. Good luck with this issue. Let us know what transpires...

[UFGator]

I also have a national discount with AT&T. When you activated your phone a pop-up came up and told you that the iPhone is not eligible for any national discounts. It's in the activation program on AT&T's side so I'm sure you got it. When you cleared this message and then continued, you agreed to give up your discount. If you return you iPhone within 14 days you can get out of your AT&T contract.

[UnseenLlama]

I also have a national discount with AT&T. When you activated your phone a pop-up came up and told you that the iPhone is not eligible for any national discounts. It's in the activation program on AT&T's side so I'm sure you got it. When you cleared this message and then continued, you agreed to give up your discount. If you return you iPhone within 14 days you can get out of your AT&T contract.

If you are currently on a Family Plan, just make sure your iPhone is not the primary line. I originally had this setup and my discount (FAN Foundation Account Number) did not appear.

When I called the AT&T rep, she happily put my wifes number as the primary line on the Family Plan and reinstated my FAN discount.

[uPhone559]

i had a 20% discount on my cingular account from corporate but once i actived 3 iphones, poof! no more discount....

[Swagger]

i had a 20% discount on my cingular account from corporate but once i actived 3 iphones, poof! no more discount....

It's not like At&t or Apple scammed you. It was very well documented on both of their sites. NO DISCOUNT, if you had one you would lose it. If you didn't have one, you wouldn't be getting one..M

[gotnagel]

Anyone i can my number out of a Primary line?
AT&T said no. This is correct, right?

If i were to return the iPhone, and then cancel the Primary line.. One of the family numbers become a primary line, corret?

Then i should just activate a new number..

[UnseenLlama]

Anyone i can my number out of a Primary line?
AT&T said no. This is correct, right?

If i were to return the iPhone, and then cancel the Primary line.. One of the family numbers become a primary line, corret?

Then i should just activate a new number..

You should not have to cancel your number or line. The AT&T rep should be able to switch a family number to the primary line, and then leave yours as a secondary line on your Family Plan.

[gotnagel]

You should not have to cancel your number or line. The AT&T rep should be able to switch a family number to the primary line, and then leave yours as a secondary line on your Family Plan.

I assume this is not possible.. can someone confirm this?

[UFGator]

It is possible. There is another thread going on where several folks have done this. Do a search and you should be able to find it.

[gotnagel]

I will call tonight or tomorrow to ask

what exactly do i ask for?

"Can i change my primary line to an added family line, and switch one of the existing numbers to be primary?"

[gotnagel]

It was very easy to change the primary line!

should i start seeing the national discount next month? Since the primary line is not an iPhone holder?

[raoser]

It was very easy to change the primary line!

should i start seeing the national discount next month? Since the primary line is not an iPhone holder?

----------------------------------------

Just wondering if this worked to get your discount back.

[gotnagel]

----------------------------------------

Just wondering if this worked to get your discount back.

I just recently did it. I will not get my next statement till next month, but i spoke to 2-3 different representatives, and they clarified i will get it back since the primary number isn't an iPhone.

But they can be assuming like what happen from the beginning of the thread.

Tomorrow is my last day i can return my iPhone and cancel my 2 year commitment.. i will call them tomorrow to get another confirmation.

better to be safe, than sorry..

$20 off a month adds up if it isn't given. (5 months = $100!)

[raoser]

I just recently did it. I will not get my next statement till next month, but i spoke to 2-3 different representatives, and they clarified i will get it back since the primary number isn't an iPhone.

But they can be assuming like what happen from the beginning of the thread.

Tomorrow is my last day i can return my iPhone and cancel my 2 year commitment.. i will call them tomorrow to get another confirmation.

better to be safe, than sorry..

$20 off a month adds up if it isn't given. (5 months = $100!)
_________________________________

I would definitely check. I have spoken with 7 ATT customer service agents who said pretty much what we have assumed that the discount would applied to the primary line not the iphone line. (I have been transferred quite a bit just trying to add another phone line and have asked each agent.)

The last lady that I was transferred to give my FAN from my company just threw a wrench in the works. She said in no uncertain terms that the discount would NOT apply if an iphone was on any line on the account, primary or secondary. I asked to speak with the manager who confirmed and also said he would be happy to cancel my service if this was not acceptable to me. How's that for trying to retain new customers!

There may be some unhappy customers when they see their bills. Has anyone actually seen a bill that retains the discount???

[gotnagel]

_________________________________

I would definitely check. I have spoken with 7 ATT customer service agents who said pretty much what we have assumed that the discount would applied to the primary line not the iphone line. (I have been transferred quite a bit just trying to add another phone line and have asked each agent.)

The last lady that I was transferred to give my FAN from my company just threw a wrench in the works. She said in no uncertain terms that the discount would NOT apply if an iphone was on any line on the account, primary or secondary. I asked to speak with the manager who confirmed and also said he would be happy to cancel my service if this was not acceptable to me. How's that for trying to retain new customers!

There may be some unhappy customers when they see their bills. Has anyone actually seen a bill that retains the discount???

Wow I just spoke with ATT and a supervisor looked through my account from the past customer service calls ive made. He had confirmed once the iPhone is on an account the Corp discount is void! No matter if it was the primary!

What to do now..

[raoser]

Wow I just spoke with ATT and a supervisor looked through my account from the past customer service calls ive made. He had confirmed once the iPhone is on an account the Corp discount is void! No matter if it was the primary!

What to do now..
___________________________________________

I just called again and spoke with two different customer service agents who said that the discount on the primary line would be maintained, not the iphone line. I had them write it in my file if that means anything. They said if there is ever a problem, ATT would have to honor it because it was documented. (I called the second time to make sure the first guy did put it in my chart.) I'm not sure if I should call a third time to make sure the second person also put it in my chart! This is getting a little ridiculous.

My wife is on my case that this thing (her term for the iphone) has already cost us $1000 bucks if you add cancellation fees and over $1400 if they in fact do take away the discount. I'm a little nervous...

Anyone 'spend' more for their iphone???

[gotnagel]

___________________________________________

I just called again and spoke with two different customer service agents who said that the discount on the primary line would be maintained, not the iphone line. I had them write it in my file if that means anything. They said if there is ever a problem, ATT would have to honor it because it was documented. (I called the second time to make sure the first guy did put it in my chart.) I'm not sure if I should call a third time to make sure the second person also put it in my chart! This is getting a little ridiculous.

My wife is on my case that this thing (her term for the iphone) has already cost us $1000 bucks if you add cancellation fees and over $1400 if they in fact do take away the discount. I'm a little nervous...

Anyone 'spend' more for their iphone???

Damn. So i guess you and i have the same problem going on, but i dont have a monthly statement more than $150 LOL

I really would love to keep the CORP FAN discount maintained and not void. My 30th day for the commitment is tomorrow so i will call back and find out again..

If i don't get the discount i'm thinking of returning the iphone. The manager at the apple store honored my problem and would refund me in full amount.

[gotnagel]

Speaking with customer care, again. Spokes person says that i will receive the discount because it is showing ACTIVE on the account because the primary number is now another wireless device other than an iPhone. I told the person to double check with someone, and spoke to the person in her area saying it was true. I again asked her to speak to a supervisor and says as long as the iPhone is on the account; DISCOUNT IS VOID on the entire account :frown:

[raoser]

Speaking with customer care, again. Spokes person says that i will receive the discount because it is showing ACTIVE on the account because the primary number is now another wireless device other than an iPhone. I told the person to double check with someone, and spoke to the person in her area saying it was true. I again asked her to speak to a supervisor and says as long as the iPhone is on the account; DISCOUNT IS VOID on the entire account :frown:

I guess we aren't going to know for sure until the bill comes out. I wish ATT could just get it together. What are you planning on doing?? As you mentioned the discount adds up, but is it a dealbreaker? If ATT would have been more consistent with their responses, it would be easier to accept.

Do you think their documentation in the chart means anything? The last two agents I talked with said if they were wrong for some reason ATT would still have to honor it because it was their error. I'm assuming though they will try to squeak out of it somehow.

[gotnagel]

heading over to return it now :frown:

maybe ill buy one later when everything isn't corrupted

[petalmom]

Speaking with customer care, again. Spokes person says that i will receive the discount because it is showing ACTIVE on the account because the primary number is now another wireless device other than an iPhone. I told the person to double check with someone, and spoke to the person in her area saying it was true. I again asked her to speak to a supervisor and says as long as the iPhone is on the account; DISCOUNT IS VOID on the entire account :frown:

I don't know if maybe I'm just lucky or what you're being told is wrong but we have 4 phones on our family plan including 1 iPhone and my corporate discount was applied. No activation fee either.

Unless you're just having a serious case of buyers remorse, maybe you should just wait until your first bill comes out and see?

[gotnagel]

I don't know if maybe I'm just lucky or what you're being told is wrong but we have 4 phones on our family plan including 1 iPhone and my corporate discount was applied. No activation fee either.

Unless you're just having a serious case of buyers remorse, maybe you should just wait until your first bill comes out and see?

My first bill came with iphone as a primary number and it was not applied.

I changed the primary number to a non iphone device.

confirmed if i do this it would not matter because as long as the iphone is in the shared plan, that whole account is voided.

You can have a separate iphone plan CALLING + DATA PLAN (NOT AN ADDED LINE FOR $9.99!) onto the same account, and the discount will apply to the other half of the account.

[raoser]

I don't know if maybe I'm just lucky or what you're being told is wrong but we have 4 phones on our family plan including 1 iPhone and my corporate discount was applied. No activation fee either.

Unless you're just having a serious case of buyers remorse, maybe you should just wait until your first bill comes out and see?

_____________________________________________


Petalmom--Did you add the iphone to your plan or just upgrade an existing phone?

Gotnagel--I'm sorry to hear you had to return the iphone, but I totally understand. What did you say to the apple manager to get a full refund (or did he take the restocking fee)?

Has anyone else been able to maintain the discount??

[jeslmcco01]

The iphone is not suppose to be the primary line on an account if at all possible. Meaning if there is another line on the account that is not associated with the iphone it becomes the primary. Think of it this way: Iphone= NO discount. You still should get your discount on the service, unless of course all phones are now iphones. The service discount applies the primary line. Again iphone= no discount. Hope this helps.

[gotnagel]

_____________________________________________


Petalmom--Did you add the iphone to your plan or just upgrade an existing phone?

Gotnagel--I'm sorry to hear you had to return the iphone, but I totally understand. What did you say to the apple manager to get a full refund (or did he take the restocking fee)?

Has anyone else been able to maintain the discount??

Sorry for the late response.

I just mentioned about my problems and showed them my emails AT&T responded due to the problem.. they took it to consideration and refunded me in full!

The iphone is not suppose to be the primary line on an account if at all possible. Meaning if there is another line on the account that is not associated with the iphone it becomes the primary. Think of it this way: Iphone= NO discount. You still should get your discount on the service, unless of course all phones are now iphones. The service discount applies the primary line. Again iphone= no discount. Hope this helps.

As long as the iphone is activated into a family talk plan. Discount is void because no matter if its primary or added its still accessing the shared minutes. I went over this many, many times with customer service. They also put a $150-$200 credit to my account due to the problem.

Here's a screen shot for proof:
http://i192.photobucket.com/albums/z276/gotnagel/proof.jpg

Can someone with a corp discount do me a favor?
Log into your AT&T account
Hit "Rate Plan & Features" Tab"
Hit "View all rate plans on your account"
And tell me if it shows any discount onto an iphone

THIS IS AFTER I RETURNED MY iPHONE; Discount became valid again.
http://i192.photobucket.com/albums/z276/gotnagel/1.jpg

[gotnagel]

I admit. I miss my iphone, and surfing through this forum :frown:

[MikeT77]

For everyone who keeps calling customer service over and over again, you're not going to have to worry about not getting the discount because you're going to get dropped like people were from Sprint.

I called our Corporate account contact and he told me that only the primary line is eligible for the discount; since my fiancee's phone is the primary and my iPhone is secondary, we would still get the discount. Our billing period ends the 28th of the month and the new billing cycle starts the 29th. I activated my iPhone on July 28th.....I got my new bill and it included the the iPhone data plan for 7/28 (prorated for the one day) and $20.00 for the period 7/29-8/28. We still received the 16% discount on the primary line on our family account (the plan is $59.99 + $9.99) and my iPhone is the secondary line.

Stop stressing and wait to get your first bill; relax and stop calling CS so much.

[MikeT77]

I can confirm this after logging into my AT&T account:

I go into the rate plan & features tab of my account and view details.

My Fiancee's phone is the primary; the default is the details of her line. The cost says Originally $60.00 and this has a strikethough through it. Under that is says Monthly Cost: $50.40; the difference is $9.60 or 16% of the $60.00 original cost. This is the 16% National Account Corporate Service discount we should get.

My iPhone is secondary; I choose my number from the drop-down bar. The monthly cost is $9.99. Under my plan is also $20.00 for IPHONE DATA + 200.

As long as the primary is NOT the iPhone, you will still get the discount. I have confirmed this. All you need to do is make sure the iPhone is not the primary line in your famiy plan and you will still get the discount.

If you are in a family plan and your iPhone is secondary, log into your online access and do what I did above and you'll see your discount.

If your iPhone is primary, call AT&T and ask them to make it the secondary line (or if you have more then 2 lines, ask them to remove it from being the primary).

This thread is dead...

[ahaxton]

Strange, my UPS discount is still on.

[gotnagel]

I received my first bill awhile back; i purchase the phone at launch. My iphone was primary, and i had it changed as a added line.. supervisor checked my account and said the discount was void.. Maybe there was something going on with my account since there were changes within the week

I already returned the phone.. I'll purchase it again if you guys are saying its honest.

Anybody else has a valid national discount besides Miket77 and ahaxton ?

[MikeT77]

I received my first bill awhile back; i purchase the phone at launch. My iphone was primary, and i had it changed as a added line.. supervisor checked my account and said the discount was void.. Maybe there was something going on with my account since there were changes within the week

I already returned the phone.. I'll purchase it again if you guys are saying its honest.

Anybody else has a valid national discount besides Miket77 and ahaxton ?

When your iPhone was primary, it may have bumped your discount off your account. When you changed it to secondary, you may need to add the discount back to your account. This may be a solution...

[ahaxton]

When your iPhone was primary, it may have bumped your discount off your account. When you changed it to secondary, you may need to add the discount back to your account. This may be a solution...

Ive noticed in all the time I have had cingular / at&t that adding and removing things can be messy. You do something, something gets knocked out, do something, something stays on. (I had 2 text packages for one phone once).

[raoser]

Anybody else has a valid national discount besides Miket77 and ahaxton ?
==============================

I still have my discount as of my first bill. My next bill will be coming up soon and I can let you know if it is still on there. I'm wondering if the other posters may be correct that somehow when your iphone was primary it bumped the discount off and needed to be readded.

There was a recent story on the consumerist.com about this problem as posted by an ATT employee who lost his discount after getting an iphone even after confirming multiple times that the discount would be maintained.

http://consumerist.com/consumer/cannibals/att-employee-att-lied-employee-discounts-dont-apply-to-iphone-calling-plans-288571.php

[gotnagel]

I purchased the iphone again!

you know why. Now I'm just waiting for the billing recycle to start (09/19), so i can change my primary number to an added line (this way my discount is still current)

Also im curious about the unlocking feature!
I don't clearly understand the process. I can avoid the 2 year commitment with AT&T also, correct? Also, will this by-pass the Activation through itunes? What are some programs? I now of iphonesimfree and some sellers on ebay.

Please give me a response when possible!

[raoser]

I purchased the iphone again!

you know why. Now I'm just waiting for the billing recycle to start (09/19), so i can change my primary number to an added line (this way my discount is still current)

Also im curious about the unlocking feature!
I don't clearly understand the process. I can avoid the 2 year commitment with AT&T also, correct? Also, will this by-pass the Activation through itunes? What are some programs? I now of iphonesimfree and some sellers on ebay.

Please give me a response when possible!
========================================

Maybe this is old news but I still have my discount on my primary line which is not an iphone. So I guess as long as the iphone is not the primary line the discount will be maintained. Have you found the same???

Glad to hear you got the iphone again. :)

[kdarling]

It's not like At&t or Apple scammed you. It was very well documented on both of their sites. NO DISCOUNT, if you had one you would lose it. If you didn't have one, you wouldn't be getting one..M

While not being able to get a corporate discount is documented on their websites (after you click down a few times)... nowhere on the Apple rate site does it mention that military, federal, state, police and teacher discounts are also take away.

Apple's greed knows no bounds, apparently.

[gotnagel]

My criteria has been resolved.

I've been receiving my monthly discount by removing the iphone as a primary number (so its an added line $9.99). Its been 2-3 months and my % has been deducted monthly!

Case closed!