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View Full Version : Rather serious "battery" problems, phone not lasting 3hours and I'm barely using it

sazza85
10-21-2009, 06:32 PM
I'm having some rather serious problems with my phone which started on Friday. My phone was sitting at a healthy battery rate (didn't have % on at that point) then I went to use it and it was dead. I've NEVER had an iphone die on me. Not even after heavy usage. So I charged it up, noticed the new 3.1.2 update and applied that with a hope that it would resolve the issue.
On Saturday I made a 2min phone called and use the browser for about 10-15mins tops. In 3hours the battery had "died", it flashed up 20% battery remaining then 9mins later 10% then 40mins later it was dead. I couldn't get to a charger then randomly 4hours later the phone turned back on with over 50% battery and lasted another 2hours, it didn't even go near a charger.

Sunday, pretty much the same, was at 46% then randomly died on me. Monday can't really remember. Tuesday the phone lasted about 3hours again.
Today it's not been "too" bad. but i put the phone on charge in the car today and the battery went from 26% straight to 66% just by plugging it in. Took it off charge and went down to 54%. Went to use the phone this evening to see it at 9% in less than 20secs it went from 9% to 6% to 3% to dead.

My problem is, I'm in the UK, the phones from Australia, this phones not even 6 weeks old. Obviously Apple won't touch it.

Does this sound like battery or something more complex?
sazza85
10-21-2009, 06:34 PM
oh and i've done everything, restored to factory settings, everything in some bid that it would be resolved.

I don't think it's what appears to be happening with other people as it seems other people have been experiencing poor battery from various updates, however, mine just randomly started one day.

oh plus ive turned wifi off, push is off, everything that "drains" the battery is off.
Hondamaker
10-21-2009, 07:11 PM
Why won't Apple 'touch it'? What's wrong with having an iPhone from Australia?
sazza85
10-21-2009, 07:19 PM
Warranty is only valid in the country it was purchased. Meaning an apple shop in australia can fix it but not in the UK.

In the words of the apple guy "you'll have to fly to Australia and get it fixed"
Hondamaker
10-21-2009, 08:27 PM
Warranty is only valid in the country it was purchased. Meaning an apple shop in australia can fix it but not in the UK.

In the words of the apple guy "you'll have to fly to Australia and get it fixed"
Oh, I see.

Story I got from Apple was that after the 3.1 update, the iPhone was reading the battery incorrectly. If the battery showed 15% incorrectly, the iPhone thought it was right. Your battery might have 85% charge, but reads 20%, and the iPhone will go by the battery indicator, not by the actual charge held by the battery. 3.1.2 mainly resolved the issue with the iPhone not waking from sleep mode. It didnt help the battery issue. I had the same issue and Apple replaced my iPhone. Can you downgrade back to 3.0? If you can, maybe that will help. Wish I could be of further assistance.
sazza85
10-21-2009, 11:33 PM
But if I had no problem till 6 days ago it makes me question if it's software related.
Phones on charge and has been for a while and it was on 100% but has gone down to 98% and haven't done a thing to it
Woody dog
10-22-2009, 02:10 AM
I would do a hard reset. Then drain the phone till it shuts off. Then put it on the charger that came with the phone for 10 to 12 hrs. It could be the car charger. That's my advice.
sazza85
10-22-2009, 03:02 AM
Hate to say but I've already done what you said and it's not the car charger I only used it yesterday
ashwini
10-22-2009, 03:43 AM
have you tried restoring it as a new iPhone? That might help if some of the settings are messing things up...
sazza85
10-22-2009, 03:48 AM
Yup, done that.

I've honestly tried everything. I wasn't looking for suggestions on what to do, I was looking for opinions. I was hoping that someone here may know what they was on about, obviously wrong.
ashwini
10-22-2009, 04:58 AM
Looks like Australia is calling you! ;)
MrEous
10-22-2009, 03:02 PM
Why can't you call Apple Australia and see what your options are. Surely paying postage there and back yourself would be much cheaper than a flight...lol