Dead pixel? Stuck pixel? What are these? [Pictures attached]

[Clyde099]

So I exchanged my iPhone today and walked out with, what I thought was a perfect phone.

I was watching a show on the iPhone a while ago and noticed two small, bright spots at the top of the phone.

Here are some pictures to describe what I see.

http://img.photobucket.com/albums/v65/Clyde099/DSC00759.jpg
http://img.photobucket.com/albums/v65/Clyde099/DSC00761.jpg
http://img.photobucket.com/albums/v65/Clyde099/DSC00763.jpg

Can someone tell me what exactly these are?
I am hoping to exchange it yet again tomorrow.

[wjp09]

I have those too. Not pixels, pixels ar eon the screen. I usually only see those when its dark, very dark. It could just be openings in which the glow from inside is escaping.

[Clyde099]

Well, as you can see...these can be seen both in the dark and in the light.

I hate this.

[bklynjava]

Well, as you can see...these can be seen both in the dark and in the light.

I hate this.

Just use a black marker it will fix that right up. lol

[Mac Insomniac]

Just noticed mine has the same thing. My Incase covers it up though. Nothing to write home about.

iphone is frigin awesome!

[alexster]

yeah, i have one just on the right too

[JPizzzle]

Hey everyone,
Just joined, awesome site! Everyone seems real helpful to one another. I have the 8gb version, and noticed those marks today even before reading this thread. I was actually thinking about exchanging this tomorrow, but it seems like this might be a general issue, what do you guys think. P.s. this is my 4th iphone, 1st came with a piece of the top glass missing, 2 and 3rd had dead pixels. I also have the white dot version. This is crazy how this thing keeps on coming up with problems.

[wjp09]

Wow im still fighting strong with my first. If we can return do to that light I Will. I just majorly scratched the front of my iphone.

[Clyde099]

Hey everyone,
Just joined, awesome site! Everyone seems real helpful to one another. I have the 8gb version, and noticed those marks today even before reading this thread. I was actually thinking about exchanging this tomorrow, but it seems like this might be a general issue, what do you guys think. P.s. this is my 4th iphone, 1st came with a piece of the top glass missing, 2 and 3rd had dead pixels. I also have the white dot version. This is crazy how this thing keeps on coming up with problems.

Wow, that really stinks.

I hope they exchange it for me tomorrow, I don't see why they shouldn't.
Having spent a good chunk of money on a phone like this I feel like it should have no imperfections. But that's just wishful thinking.

I'll let you guys know how it goes tomorrow.

[JPizzzle]

I also have a little light coming out on the bottom right corner around the same area.

I just don't want to return this thing and get stuck with dead pixels, bad battery, the other problems that would require more then some black sharpie ink and a pin, which would prob fix this.

[Clyde099]

I also have a little light coming out on the bottom right corner around the same area.

I just don't want to return this thing and get stuck with dead pixels, bad battery, the other problems that would require more then some black sharpie ink and a pin, which would prob fix this.

I like the iPhone too much to ever paint the screen with a sharpie.

[JPizzzle]

Did anyone else who didn't chim in experience this light leak issue? Clyde did you end up exchanging?

[Clyde099]

Did anyone else who didn't chim in experience this light leak issue? Clyde did you end up exchanging?

I have an appointment at 530 (central).
I'm sure they'll replace it since not only do I have these two lighted dots, but my screen, when pressed on in the lower left side corner, makes a clicking noise.

[Maaz]

why would i return for that, when theres nothing wrong with my phone. I also wouldn't risk returning for a different phone that might have issues that my current phone doesn't have.

[ethaniphone]

I don't have any light anywhere outside the screen.

[//STATiC]

Yeah everybody has these. Nothing worth exchanging it for. I'm surprised they even let you exchange it with such a minor thing.

[JPizzzle]

Yeah everybody has these. Nothing worth exchanging it for. I'm surprised they even let you exchange it with such a minor thing.

That's what i'm trying to find out. If there are people who don't have it then it's a defect. To me its almost as bad as a dead pixel, especially when using in a dark room. It's not like the white dot issue where the phone has to be tilted and 3 inches from your face to notice and can live with.

edit: Apparently this seems to be widespread issue. Here's the macrumor link
http://forums.macrumors.com/showthread.php?t=329550

[burniksapwet]

I dont see it on mine. What LCD version do you have? Call *3001#12345#* Please post.

[captain4004]

Yeah everybody has these. Nothing worth exchanging it for. I'm surprised they even let you exchange it with such a minor thing.

Not a true statement, everybody doesn't have these cuz I don't.

[JPizzzle]

I dont see it on mine. What LCD version do you have? Call *3001#12345#* Please post.

I have the one beginning with 7, the white dot version. :(

I'm debating whether to put some black in on the edge of a post it and slide it in the spot.

[ja_vo]

Hey everyone,
Just joined, awesome site! Everyone seems real helpful to one another. I have the 8gb version, and noticed those marks today even before reading this thread. I was actually thinking about exchanging this tomorrow, but it seems like this might be a general issue, what do you guys think. P.s. this is my 4th iphone, 1st came with a piece of the top glass missing, 2 and 3rd had dead pixels. I also have the white dot version. This is crazy how this thing keeps on coming up with problems.

Welcome.................:2cool:

[Clyde099]

I have the one beginning with 7, the white dot version. :(

I'm debating whether to put some black in on the edge of a post it and slide it in the spot.

Same here.

[Napoleon_PhoneApart]

Well, as you can see...these can be seen both in the dark and in the light.

I hate this.

OMG!!! Do you have the 5 or 7 screen?!?!

[Clyde099]

OMG!!! Do you have the 5 or 7 screen?!?!

I have the #7 screen

[mobilehavoc]

I wish people would stop going around saying "everybody has this problem" etc. because 99% of the time it's UNTRUE.

I don't have the white dots (LCD 5# model)
I don't have the light leakage as in this thread
My battery glows when it's full and I've always had usage data from day 1
My battery lasts on average for 7-8 hours of usage and 16 hours of standby with Wifi and BT on
My call volume is relatively loud (on par with other phones I've used)
Speakerphone is quieter than normal but still acceptable
My Yahoo Plus! account works perfectly with iPhone's IMAP push(send/receive)Therefore, as someone stated, these are normal and anything other than this is a bug/defect or issues with certain batches,etc. Instead of making excuses for Apple, you should get what you paid for and I wouldn't accept any compromises especially for $600. That's just me though.

[xoulo]

nope. mine doesnt have it

[Ginobili]

Can you exchange the phone, i have a dead pixel, could i get it exchanged without hassle?

[bcaslis]

I got mine on 6/29 and I don't have this.

[Clyde099]

Can you exchange the phone, i have a dead pixel, could i get it exchanged without hassle?

You should be able to

[burniksapwet]

I got the 5 version and I dont have it.

[tharmsen]

I wish people would stop going around saying "everybody has this problem" etc. because 99% of the time it's UNTRUE.
I don't have the white dots (LCD 5# model)
I don't have the light leakage as in this thread
My battery glows when it's full and I've always had usage data from day 1
My battery lasts on average for 7-8 hours of usage and 16 hours of standby with Wifi and BT on
My call volume is relatively loud (on par with other phones I've used)
Speakerphone is quieter than normal but still acceptable
My Yahoo Plus! account works perfectly with iPhone's IMAP push(send/receive)Therefore, as someone stated, these are normal and anything other than this is a bug/defect or issues with certain batches,etc. Instead of making excuses for Apple, you should get what you paid for and I wouldn't accept any compromises especially for $600. That's just me though.
Ahh, but has your iPhone crashed on various apps? Like when you're listening to your iPod and surfing on Safari... or plotting courses in Google Maps? If so, you do have a problem that everyone else has. :) Oh, and when I say "crashes", I mean the application and not the phone.

[mobilehavoc]

Ahh, but has your iPhone crashed on various apps? Like when you're listening to your iPod and surfing on Safari... or plotting courses in Google Maps? If so, you do have a problem that everyone else has. :) Oh, and when I say "crashes", I mean the application and not the phone.

Had that once in the beginning but not recently..yes that's probably one of the few common problems. But that's software...people are complaining a lot about hardware issues which I'm saying are NOT the norm.

[Dallas Phil]

Dumb question, but how do you know if you have a dead pixel?

[Ginobili]

Dumb question, but how do you know if you have a dead pixel?

http://www.macenstein.com/default/iphone_pixel_test.html
go here on your iphone, turn brightness to 100% with auto-brightness off. than go to a dark place go through to colors and look closely to see if any pixel isn't the right color.

this is from http://macenstein.com/default/archives/709

it's how i found out that i had 2, and now i am going to apple tomorrow seeing if i can get it replaced.

[JPizzzle]

Well guys, I ended up doing an exchange today after finding out that there were people who did not have this problem. The guy at the genius bar saw the mark even though it was faint and replaced my phone. I have to say that the customer care has been superb. I did find out however that if a problem like this comes up after the 14 day period, apple won't give you a flat out exchange but will send it out and you will have to pay for a replacement if you want one. The one I have now does not have this problem, and I believe it's a 7 series but did not look it up, and prob not gonna :tounge:. Lucky number 5!!!!!! LOL

[Clyde099]

So I exchanged my phone.
The mac genius was not able to see the spots but did the exchange because my screen made a clicking noise when pressed on.

[Clyde099]

Oh, I also looked around the iphones they had on display and a bunch seem to have this same problem.

[JPizzzle]

Oh, I also looked around the iphones they had on display and a bunch seem to have this same problem.

So does your new one show the spots?

[Clyde099]

Unfortunately.

[JPizzzle]

Unfortunately.

Clyde, I told myself that if this one had the same lines I would just put up with it. Even though it's a problem it seems to be a widespread problem, I don't think it's worth going through the stress of another phone unless it has dead pixels or something. Do you know if it's a 7 or 5 series?

[Ginobili]

wait so i will have to send it to apple to get it fixed? do i get a replacement phone while this happens? it's my only phone they can't honestly expect someone to go phone less for that long.

[JPizzzle]

wait so i will have to send it to apple to get it fixed? do i get a replacement phone while this happens? it's my only phone they can't honestly expect someone to go phone less for that long.

Gino,
From my understanding you can get an exchange at the store if it is within the 14 days ( I don't know if you have access to a store as easily as I do though). After that period it will have to be sent out, and you will have to pay I think $23 or $29 (something like that) for a replacement until you get yours back. I think this probably applies to any manufacturer defects found after the 14 days, but not sure. Give apple a call to be sure.

[JPizzzle]

After lookin at my phone again I now see that mine has a very faint line on the right side, but it is so faint it can't be seen straight on but has to be tilted to the right to see it (perhaps its more under the chrome then the last one), so it does not show in the dark when using. So I guess this problem is still showing, but at diff levels, since this line is much much better than the last one, and is only on one stop as opposed to 3. Anyway i'm done obsessing and ready to enjoy my iphone again!

[Ginobili]

Gino,
From my understanding you can get an exchange at the store if it is within the 14 days ( I don't know if you have access to a store as easily as I do though). After that period it will have to be sent out, and you will have to pay I think $23 or $29 (something like that) for a replacement until you get yours back. I think this probably applies to any manufacturer defects found after the 14 days, but not sure. Give apple a call to be sure.

well i called 1800 my iphone and they said that they would fix or replace it for free at the apple store.

[hexonxonx]

I don't have any of those at all.

Have you people with this compared lcd screen model numbers yet to see if there is a coincidence? :laugh2:

[Dallas Phil]

Thank you. Did the test and it looks like I am A-OK on the dead or stcuk pixels.

[Clyde099]

Clyde, I told myself that if this one had the same lines I would just put up with it. Even though it's a problem it seems to be a widespread problem, I don't think it's worth going through the stress of another phone unless it has dead pixels or something. Do you know if it's a 7 or 5 series?

Yeah I'm done having OCD with this thing.
The dots are less noticeable compared to the other phone.
It's a series 7, both were/are.

[burniksapwet]

So I exchanged my phone.
The mac genius was not able to see the spots but did the exchange because my screen made a clicking noise when pressed on.
I have a clicking sound when I press the home button. Is this what you are talking about? Is this not suppose to make a clicking sound? I have a 5 series and I dont see the white lines.

[Clyde099]

I have a clicking sound when I press the home button. Is this what you are talking about? Is this not suppose to make a clicking sound? I have a 5 series and I dont see the white lines.

No, to the left of the home button. Not the home button.

[burniksapwet]

No, to the left of the home button. Not the home button.
So its on the screen itself that is making that sound?

[Clyde099]

So its on the screen itself that is making that sound?

Precisely.

[ColsTiger]

That's really getting nitpicky to me.

[AngelJO008]

I just looked at mine and I DON'T have those white marks or light escaping from the casing. I even double checked to make sure I was looking in the right spot.

[Ginobili]

well i called 1800 my iphone and they said that they would fix or replace it for free at the apple store.

actually the guy at the 1800 was a moron, and was wrong, i have to send it in and you can get a phone meanwhile for $30.
or if you have an older phone you can just pop the sim card in and you're all set.

[Napoleon_PhoneApart]

why would i return for that, when theres nothing wrong with my phone. I also wouldn't risk returning for a different phone that might have issues that my current phone doesn't have.

I guess I'm one of the lucky ones as well who has his original iPhone and has none of the issues others have posted about on here. And I have the dreaded, evil 7 screen, too!:laugh2:

[Tank863]

I guess I'm one of the lucky ones as well who has his original iPhone and has none of the issues others have posted about on here. And I have the dreaded, evil 7 screen, too!:laugh2:

I too have the "dreaded" 7 series screen, even though I purchased my phone at an Apple Store on 6/30.

I do not have those mysterious white marks.
I am now checking for the dead pixel issue.

[webb]

Wow im still fighting strong with my first. If we can return do to that light I Will. I just majorly scratched the front of my iphone.


How did you scratch your iphone....just curious.


Fred