iTunes wont connect to the store

[ninja]

everytime i run iTunes and try to go to the itunes store, it wont connect and i get this message "could not connect to the itunes store.make sure network connection is active and try again." i tried getting help by going under Help>Run diagnostics>network connection,but that didnt do anything. please help!

[acosmichippo]

Firstly, are you connected to the Internet?

Has iTunes ever connected to the store, or did it recently stop? Do you have security software with a firewall that could be preventing it access to the Internet?

[ninja]

Firstly, are you connected to the Internet?

Has iTunes ever connected to the store, or did it recently stop? Do you have security software with a firewall that could be preventing it access to the Internet?

Yea I am connected to the Internet. Yes itunes 9 has connected to the Internet but has recently stopped. I have norton. All I need to know is how to allow it to use the store again because I know norton is doing this after I upgraded to iTunes 9, but don't know how to allow it.

[Europa]

You should be able to add an exception for iTunes in the Norton firewall settings.

[ninja]

You should be able to add an exception for iTunes in the Norton firewall settings.

alright... i just went to the firewall settings>progam control>itunes and changed custom to allow and i still cant get it to work