AppleCare Lost my iPhone - Possible compensation upgrade?

[Redon]

I sent in my iPhone 2G because the screen stopped working, its has been over a week and it still at "diagnosing product". of course i then call apple, the person calls the "dispatch group" and then she tells me that they got the phone, but have no other records of it. aka: they lost it. Do i smell compensation for them losing my phone? like a upgrade the the 3GS (even though i already have one :laugh2: What should i do?

[Luckykelleyk]

I sent in my iPhone 2G because the screen stopped working, its has been over a week and it still at "diagnosing product". of course i then call apple, the person calls the "dispatch group" and then she tells me that they got the phone, but have no other records of it. aka: they lost it. Do i smell compensation for them losing my phone? like a upgrade the the 3GS (even though i already have one :laugh2: What should i do?

Sell the new one of course! Did you have 8 gig? If so, they might upgrade you to a 3g instead of a 3gs.

[Redon]

Sell the new one of course! Did you have 8 gig? If so, they might upgrade you to a 3g instead of a 3gs.


what do you think i should say to get them to send me a 3g?

[Luckykelleyk]

what do you think i should say to get them to send me a 3g?

I don't know, because I honestly wouldn't be surprised if they still had refurb V1s. I have never had to negotiate with apple before, if they plan on replacing yours with a "comparable" model I don't see them doing too much to compensate for the inconvenience. I am sure in the apple care agreement there is some kind of loophole for them.

[Redon]

Sell the new one of course! Did you have 8 gig? If so, they might upgrade you to a 3g instead of a 3gs.

I don't know, because I honestly wouldn't be surprised if they still had refurb V1s. I have never had to negotiate with apple before, if they plan on replacing yours with a "comparable" model I don't see them doing too much to compensate for the inconvenience. I am sure in the apple care agreement there is some kind of loophole for them.

i would be happy either way. i just want "a" phone back from apple

[Luckykelleyk]

i would be happy either way. i just want "a" phone back from apple

Yeah, I am sure that you don't have to worry about that. I think that if they don't find your phone, you will probably end up with a refurb 3g. That is just a guess though. Make sure to keep this thread updated (please :-) ), I would like to know what happens.

[Redon]

Yeah, I am sure that you don't have to worry about that. I think that if they don't find your phone, you will probably end up with a refurb 3g. That is just a guess though. Make sure to keep this thread updated (please :-) ), I would like to know what happens.

im going to keep it updated, i really hope i get a 3g so i can sell it :laugh2:

[Luckykelleyk]

im going to keep it updated, i really hope i get a 3g so i can sell it :laugh2:

Yeah, that would be really cool! I hope you do get a 3g replacement.

[Redon]

Yeah, that would be really cool! I hope you do get a 3g replacement.

thanks, can i have your foot for good luck? :tounge:

[Luckykelleyk]

thanks, can i have your foot for good luck? :tounge:

Haha :tounge:

[Redon]

So im going to call tomorrow, what should i say? I 'hope' i get a new/refurb iPhone

[Redon]

tomorrow will be the 9th day, i'm going to state how "i have been without it for almost 10 days, how it still has not been looked and and how i know its been lost. hopefully i speak with a nice person who will upgrade me to a 3g.

[bass_lover1]

tomorrow will be the 9th day, i'm going to state how "i have been without it for almost 10 days, how it still has not been looked and and how i know its been lost. hopefully i speak with a nice person who will upgrade me to a 3g.

My advice is not go into this guns blazing demanding anything. The more rude you are off the bat, the less likely they are to want to help you.

[Redon]

so when i sent my phone in the first time they lost it. right. ok they found it and sent it back to me claiming it had water damage, of course i look in the headphone jack....i have water damage. so i send it in the second time, they confirm it has water damage DO'H!!!! i just got scammed on craigslist.