Does not recognize touch tones

[jpm]

I tried searching the forum, apple's and ATT's site, no luck. I hoping someone can help me out or point me in the right direction.

I can not access anything from my iphone that requires touch tones, home answering machine, work voice mail, ect. What do I have to do?

PS- V1 phone and it has never worked.

[Youngbinks]

So when you call these numbers it treats your phone as a rotary? Maybe a restore could help but that is definitely a problem I haven't heard of many times.

[jpm]

You can still hear the tones, they just don't get recognized. And resetting does nothing. I have never been able to access my home answering machine or work Vmail from my iphone.

[Youngbinks]

What if you were to say call Apple tech support and they said "Press 2 to speak to someone", would it go through? If so, it could just be those two particular services that aren't recognized.

[jpm]

It works fine with standard customer service phone trees, just not when entering the security codes to access messages. Go figure.