722ish
11-20-2008, 04:35 AM
If anyone can offer any ideas or help, I would much appreciate it...
My problem is this,
my 3g phone is strange, and the 3g acts up a LOT while my girlfriend, parents, and numerous other people I know in the area have little problem.
I called apple care, and they told me to take it into the local apple store.
I did this today, with an appointment and all. The phone rattles, it hasnt been dropped, and it shuts off all on its own sometimes.
Well, in International Plaza in Tampa, I talked to a "genius" at the "genius bar" and he informed me that it was most likely a hardware problem. This is Iphone 3g #2 for me and total #10!!! The V1's i went through were junk, speakers quit working, wifi, edge, screens, buttons. If it could fail, it did for me.
Well he looks at the phone, and says he will replace it. I ask if there are any options aside from junk refurbs, and he says something to the effect of sending the phone out. I can't live without it so i decline.
He pops the sim out, so on so forth, and starts to examine the phone,
he looks in the top, earphone jack, and then in the sim "port" if you will.
Then he looks in the dock area. After a few minutes of looking, he says that the watermark on the bottom had gotten wet, and there was nothing he could do for me.
I spoke to a manager, who was not the greatest aid, and did nothing for me. I called apple care later at night, and have to call tomorrow as a mgmt department was closed. They made a case number etc...
The problem i have is that the phone has NEVER been wet. Its always in a case, and very well protected. I have yet to drop a phone, and its been well more than a year of ownership.
So, for my 11th trip to the apple store, at 61 miles one way, they tell me to pound sand and there is nothing they can do, nor will they try.
The sad fact is, is that this isnt some silly sob story, that I am some guy that wants free stuff for my mistakes. I really havent exposed the phone to anything, and rarely do i let anyone else touch the damn thing!
I have had cars in warranty, and if I modify, or I hit stuff, i expect the warranty to be defunct. If I drive my car into water, and the radio quits working, fine! But i wouldnt be happy if i didnt do these things, and this is the same premise to me!
I am even more heated as they took the phone, did some diagnostics, and created further problems for me, like popping and hissing from the earpiece anytime i use the voice recognition stuff, like the new google, or say who/where type apps. Now restoring wont even install apps!!!!
Im totally frustrated, and honestly I live by this phone, and its internet capacity, am I seriously going to have to ditch apple and go get a blackberry?
I love my IPhone, and the 3g, however, I'm pissed as I have been made responsible for what seems like the cause of the problems all along! How do I know I didnt buy this POS like this? I even used the dock port protectors from switcheasy until I switched to an INCASE slider! I have been super careful, and I am damn sure that water has never come in contact with my phone, and I was told a drop nor some mist would do this, it had to be submerged. The top earphone jack was fine however, so im not sure how i submerged it if the top jack doesnt have the same evidence. I told him to open the phone, but was informed they couldnt do that there!
I am sorry for the possible terrible grammar above, and the ranting is rediculous, but if anyone can point me in the right direction, and see if apple will support a customer that has personally purchased $1600+ in new IPhones for family etc..
thanks in advance!
If anyone has any solutions, i would be more than happy to compensate reasonably! Let me know what good info is worth!
take care,
Mark
My problem is this,
my 3g phone is strange, and the 3g acts up a LOT while my girlfriend, parents, and numerous other people I know in the area have little problem.
I called apple care, and they told me to take it into the local apple store.
I did this today, with an appointment and all. The phone rattles, it hasnt been dropped, and it shuts off all on its own sometimes.
Well, in International Plaza in Tampa, I talked to a "genius" at the "genius bar" and he informed me that it was most likely a hardware problem. This is Iphone 3g #2 for me and total #10!!! The V1's i went through were junk, speakers quit working, wifi, edge, screens, buttons. If it could fail, it did for me.
Well he looks at the phone, and says he will replace it. I ask if there are any options aside from junk refurbs, and he says something to the effect of sending the phone out. I can't live without it so i decline.
He pops the sim out, so on so forth, and starts to examine the phone,
he looks in the top, earphone jack, and then in the sim "port" if you will.
Then he looks in the dock area. After a few minutes of looking, he says that the watermark on the bottom had gotten wet, and there was nothing he could do for me.
I spoke to a manager, who was not the greatest aid, and did nothing for me. I called apple care later at night, and have to call tomorrow as a mgmt department was closed. They made a case number etc...
The problem i have is that the phone has NEVER been wet. Its always in a case, and very well protected. I have yet to drop a phone, and its been well more than a year of ownership.
So, for my 11th trip to the apple store, at 61 miles one way, they tell me to pound sand and there is nothing they can do, nor will they try.
The sad fact is, is that this isnt some silly sob story, that I am some guy that wants free stuff for my mistakes. I really havent exposed the phone to anything, and rarely do i let anyone else touch the damn thing!
I have had cars in warranty, and if I modify, or I hit stuff, i expect the warranty to be defunct. If I drive my car into water, and the radio quits working, fine! But i wouldnt be happy if i didnt do these things, and this is the same premise to me!
I am even more heated as they took the phone, did some diagnostics, and created further problems for me, like popping and hissing from the earpiece anytime i use the voice recognition stuff, like the new google, or say who/where type apps. Now restoring wont even install apps!!!!
Im totally frustrated, and honestly I live by this phone, and its internet capacity, am I seriously going to have to ditch apple and go get a blackberry?
I love my IPhone, and the 3g, however, I'm pissed as I have been made responsible for what seems like the cause of the problems all along! How do I know I didnt buy this POS like this? I even used the dock port protectors from switcheasy until I switched to an INCASE slider! I have been super careful, and I am damn sure that water has never come in contact with my phone, and I was told a drop nor some mist would do this, it had to be submerged. The top earphone jack was fine however, so im not sure how i submerged it if the top jack doesnt have the same evidence. I told him to open the phone, but was informed they couldnt do that there!
I am sorry for the possible terrible grammar above, and the ranting is rediculous, but if anyone can point me in the right direction, and see if apple will support a customer that has personally purchased $1600+ in new IPhones for family etc..
thanks in advance!
If anyone has any solutions, i would be more than happy to compensate reasonably! Let me know what good info is worth!
take care,
Mark