Broke My UB5's...help me repair them! PLZ!

[S-Man]

I had my Ultimate Buds UB5's plugged into my iPhone which was in my back pocket, and the buds inside my front pocket because I had not put them in yet. I was walking by a chair and they got caught on the armrest and ripped out the wire from the Y-Connector.
The left earbud wire got pulled out of the little aluminum Y junction. It's still in good shape, I just need to put it back in. It looks like there is a plastic retainer that holds the wires into the aluminum junction. If I could just get that out I think I could fix it. How do I get it out though? Any suggestions?

[mittenman]

I had my Ultimate Buds UB5's plugged into my iPhone which was in my back pocket, and the buds inside my front pocket because I had not put them in yet. I was walking by a chair and they got caught on the armrest and ripped out the wire from the Y-Connector.
The left earbud wire got pulled out of the little aluminum Y junction. It's still in good shape, I just need to put it back in. It looks like there is a plastic retainer that holds the wires into the aluminum junction. If I could just get that out I think I could fix it. How do I get it out though? Any suggestions?

I'll look at mine when I get home. That sucks, I love my UB5's. I'd hate to have to start using my old ones again.

[Hawk]

You should contact Ultimate buds about it. They should be able to help you out, even if for a small fee.

[S-Man]

I hope they can repair or replace them for free hopefully. I just got them last month.
Here is a quote from their "Warranty Information" page:

Lifetime Accidental Damage Repair Program
Life happens! Our lifetime damage replacement/repair program provides free labor for repairs due to accidental damage as long as you own the product. If parts are needed for a repair or if a replacement is more appropriate, Ultimate Buds will provide the parts or products at a reduced rate from retail.

End Quote

I emailed them what happened. We'll see.

[mittenman]

I hope they can repair or replace them for free hopefully. I just got them last month.
Here is a quote from their "Warranty Information" page:

Lifetime Accidental Damage Repair Program
Life happens! Our lifetime damage replacement/repair program provides free labor for repairs due to accidental damage as long as you own the product. If parts are needed for a repair or if a replacement is more appropriate, Ultimate Buds will provide the parts or products at a reduced rate from retail.

End Quote

I emailed them what happened. We'll see.



I'm betting you'll get hooked up, their CS is awesome!

[S-Man]

This was the response:
Hi Sam,

Accidental damage isn't covered under warranty - but we can offer you a replacement for half price under our damage replacement program.

Brad
Ultimate Buds

Not what I wanted to hear. I'm going to see if they can repair them.

[S-Man]

They said they prefer to replace ub5's.
I asked if I could get a discount on some UB7EB's and, they said yes. So I'll be ordering some UB7EB's. They look like they should be great. I just hope I can take better care of them...

[S-Man]

I got in my UB7EB's (http://www.ultimatebuds.com/store/product.php?productid=16134&cat=3&bestseller=Y) and first impressions are "WOW!"...
I plan on writing a review in the near future after I've given them a little more use.
Ultimate Buds Customer service is great. Thanks Brad!