Need help with Datacase

[Ken313]

I installed Datacase and used it to put a few files on my iPhone. Now, they're gone. I mean, they're all still listed on the iPhone in Datacase under the "Shared Files" menu, but when I tap on any of them, I just get a blank white screen.

Also, I get an error message whenever I try to copy any new file to Datacase. Whenever I open up an Explorer window with the FTP address in order to see the "Drop Box" and "Shared Files" folders, when I attempt to drag and drop a file into either folder, I get, "An error occurred copying a file to the FTP server. Make sure you have permission to put files on the server".
Details:
200 switching to binary mode
227=192,168,0,104,188,82
550 error opening data fork (file busy or I/O error).

Any help welcomed.

[Voltaic Shock]

I have read that Datacase recommends deleting the app and reinstalling it if you run into problems.

Their last result is to restore your iPhone to factory standards.

I am debating on getting this application.

[AtticusYorke]

I have read that Datacase recommends deleting the app and reinstalling it if you run into problems.

Their last result is to restore your iPhone to factory standards.

I am debating on getting this application.

I'm dealing with the exact same thing. Unfortunately, I discovered it while sitting in an attorney's office, trying to pull up some particulars for a complaint we were reviewing (why bring the file, I have it all in my phone!).

As mentioned above, DataCase recommends deleting and reinstalling, which I have not had a chance to try yet. If this is going to become an ongoing problem with every software update, I will probably delete the app, as transferring the files through ftp has not been a seamless, problem-free process so far. Hopefully, they will get this fixed.

[Ken313]

Where has anyone found Datacase customer support? I could find no indication of customer service on their website.

[Ken313]

Update: I did as suggested and deleted, then re-installed Datacase. That seems to have solved the issue. But I don't know what caused the problem in the first place.

Thanks to those who responded.

[carrera.owner]

I did a reinstall as well and everything is now fine. Their webpage does say that iphone firmware upgrades can break this app, hence the need to reinstall. hth

[jarofclay73]

Thankfully nothing wrong with mine, but I'll keep this in mind.