Freeze/crash to black then stuck at apple logo load scrn

[TheFamousOne]

Im really getting sick and tired of the horrible issue with updating apps. I went to update cube runner and writingpad, when my 3G suddenly closes to the black screen. I then have to do a hard reset, to be welcomed by the apple logo loading screen....where my phone has been for the last 15 minutes. WTF is up? I searched through 9 pages till I decided to just post my own, so sorry if its been discussed.

[SmartAlx]

I'm not sure if it's been discussed, but in case you love the company of more people experiencing the same misery... it's happened to me too. Eventually it finally did come back. Have patience. At least if it takes all day/night the battery should die and you should be able to plug it back in and try the restart process all over again. LOL For that reason I would suggest that you keep it out of the charger.

Oh, and don't update on your iPhone. Update with iTunes. In fact, you aren't supposed to use the iPhone app store for anything because of bad performance issues. I know. It sucks.

[TheFamousOne]

Atta'way to support your customers, Apple!

Well, lets hope someone with a true solution pokes their head into this thread! I dont have an alternative phone, and I am waiting for a call!

[TheFamousOne]

Oh, the phone started to get very warm so I shut it down out of caution. should I just let it keep on keeping on?

[SmartAlx]

Mine got warm too, but it did come back. It's probably not good to let it get too hot.

If it doesn't come back after an hour or so, or before it gets too hot, you might need to put it into recovery mode and do a restore. When was the last time you did a full backup?

[TheFamousOne]

I believe I did a full backup last night. I plugged it in and it automatically backed up, and was in the process of so for about an hour.

How do I put it into recovery and do a restore? And when I do this, will I lose all my content on the phone?

[SmartAlx]

As long as it finished the backup you won't lose anything, although you'll have to put your music back on the phone.

Open iTunes, go to Edit->Preferences, Syncing tab. Look to see if your recent backup is there.

There are a lot of instructions online to putting your phone in DFU mode.
This I found with google.
http://limitededitioniphone.com/how-to-put-the-iphone-into-dfu-mode/

[wesexcellence]

I was just in the hospital 3 hours ago with my mom in the ER.
I had a call from her doctor and in the middle it just stopped and went to the black screen then to the apple logo!
I'm PISSED!
This is rediculous and I had to ask for a nurse to make the call for me which went to an answering service!
I had the doctor on my phone and now I have to wait till tomorrow.
Apple has to get a reliable update soon...this is poor.

[gipoliceman]

Sorry I can't offer a solution, but just in case someone from Apple happens to get on this forum and read this post....I TOO AM REALLY FREAKIN PISSED AND TIRED OF THIS PROBLEM!!! Please fix it, Thank you.

[TheFamousOne]

Alright I tried letting it load for about an hour, didnt work. I let the battery die and tried again, didnt work. I tried restoring, didnt work. Now it is stuck on the apple logo screen, and the phone wont turn off. Resetting the phone isnt working. I'll try again, but if it doesnt work I have no idea what to do. Maybe Ill try plugging it in overnight. ****, Im scared and pissed right now.

[sprintrjm]

Alright I tried letting it load for about an hour, didnt work. I let the battery die and tried again, didnt work. I tried restoring, didnt work. Now it is stuck on the apple logo screen, and the phone wont turn off. Resetting the phone isnt working. I'll try again, but if it doesnt work I have no idea what to do. Maybe Ill try plugging it in overnight. ****, Im scared and pissed right now.


I was able to get out of it by holding the power button and the close button.

I then connected it to my laptop and did the power button and the close button again and it started up.

Not sure if this will help, but it got me out of a jam earlier today.

[TheFamousOne]

What do you mean the close button? The home button(circular button on bottom)?

[sprintrjm]

What do you mean the close button? The home button(circular button on bottom)?


yep the close button. Im newbish.

;)

[TheFamousOne]

all I want to do is throw this 300 dollar paperweight against the ****ing wall. Whenever I press and hold home/lock, it either just restarts the phone and goes back to the ****ing apple, or it doesnt shut off at all. And to top it off, I dont have another phone to call tech support. this **** is some ****ing BULL**** and I am absolutely ENRAGED!

[sprintrjm]

did yah try doing the two button push while it's connected to you're computer?

[TheFamousOne]

yes, doesnt work. and now, when i plug the phone up while itunes is open, itunes freezes. when i unplug, itunes unfreezes. and one thing that i just noticed about 10 seconds ago is that my phone just vibrated twice. screen is still just stuck at apple logo. but than again, it vibrated like that before i just failed to mention it. dont know if theres any significance to that.

[sprintrjm]

damm, maybe you should take your ihand, go to your igarden, pick up an irock... naw youd be better off taking it to an apple store asap.

Wish yah the most speedy irecovery.

Not sure if i was pressing the sync button like a maniac when i was hitting the buttons like an buffooon to try to unfreeze mine.

gl

[TheFamousOne]

yeah, too bad the closest apple store is almost 100 miles away.

[sprintrjm]

yeah, too bad the closest apple store is almost 100 miles away.

Holy icr@p that sucks.

[TheFamousOne]

i cant just go to an att store, can i? theres one two doors down from my work.

[sprintrjm]

i cant just go to an att store, can i? theres one two doors down from my work.


Heck yeah the att store should help you. If not, then go back to your igarden and get the irock you were going to use on your iphone.

[TheFamousOne]

i understand youre trying to be humourous, but its really unwelcome at the moment. i am losing money and business the longer i go without the phone. I THOUGHT i was being smart by keeping my old phone just incase something like this were to happen, but the geniouses at apple/att decided that the new sim wouldnt work with older phones, reguardless of the fact that its the same size/shape. Way to support your ****ing customers.

Hopefully someone else with some knowledge or past experience like mine shows up.

[sprintrjm]

i understand youre trying to be humourous, but its really unwelcome at the moment. i am losing money and business the longer i go without the phone. I THOUGHT i was being smart by keeping my old phone just incase something like this were to happen, but the geniouses at apple/att decided that the new sim wouldnt work with older phones, reguardless of the fact that its the same size/shape. Way to support your ****ing customers.

Hopefully someone else with some knowledge or past experience like mine shows up.


I was going to go through some old posts regarding this issue from a few other sites to help out.

im out.

[TheFamousOne]

so now you're not going to help? Im confused.

[sprintrjm]

look at every one of my comments, i have been trying to help with each post with added sarcasim to lighten the mood. I am sorry if your having a bad day, please do not take it out on someone who has been trying to help, for no other reason but to help. What do i get out of taking my time to post? Every post of mine had some kind of suggestions, although my experience might not be enough to get your phone working.

I could go off and flame this thread, but where would that get you?

;)

[TheFamousOne]

Ill try not to digress too far from the topic, but I wasnt going off on you. All I did was say that the sarcasm, friendly as it may be, just isnt something I could use right now. I was just forwarded an email from a friend whos been trying to get ahold of me all day because of a possible client, and i have no way of reaching that client. That means money that could be in my pocket WONT be in my pocket because of a problem outside of my hands.

[sprintrjm]

Ill try not to digress too far from the topic, but I wasnt going off on you. All I did was say that the sarcasm, friendly as it may be, just isnt something I could use right now. I was just forwarded an email from a friend whos been trying to get ahold of me all day because of a possible client, and i have no way of reaching that client. That means money that could be in my pocket WONT be in my pocket because of a problem outside of my hands.


i was just kind of irked with this phrase "so now you're not going to help? Im confused".

Hope yah get it fixed soon.

[TheFamousOne]

What were the threads that you were going to share? I need any help possible.

[sprintrjm]

here's one method, i'm trying to remember the other sites i saw fixes at.

Dock your iPhone. Hold the power and home buttons for 10 seconds, then let go of the power button and continue to hold the home button until iTunes recognizes your iPhone in Restore Mode. Then Restore it.

[sprintrjm]

This was posted on another site. Not sure if its the same as the last.

It was working fine this morning.. I put it in my pocket got it out a couple of hours later to make a call and the screen was blank. Restarted and it just hangs on the apple logo. Left it for 30minutes and no luck - still stuck on the logo.

So from here the only solution I can see is a DFU restore (this should also work for everyone else who's having problems not being able to get iTunes to recognise the phone)

DFU restore can be done by plugging the phone into the sync cable and opening itunes. Then hold Home and Power for 7sec (until the screen blacks out) then at that point you release the power button but keep holding home. Keep holding it until you see itunes detect a phone in DFU mode. From there you can restore and then use the option to restore the phone from your latest itunes backup once the firmware has been restored.

Saves you going to the Apple store to have them do it.

Hope that helps a few people get their phones working - however it's not going to fix the apparent bug in 2.0 so expect it to keep happening until apple solves it

[TheFamousOne]

OMGOMG ok it is recognized in recovery mode and restoring FINALLY! Pray for me, dear friends. PRAY FOR ME!

[sprintrjm]

OMGOMG ok it is recognized in recovery mode and restoring FINALLY! Pray for me, dear friends. PRAY FOR ME!


I will hold my breath.

[TheFamousOne]

If by chance you hold it for too long and faint, I will gladly give you mouth to mouth to resuscitate you. <3

[sprintrjm]

the suspense is killing me.

[TheFamousOne]

it is still in the process of restoring. now the screen is the apple logo with the little clockwise-spinning loading icon on the bottom.

[TheFamousOne]

YES!!! I am back on the home screen!!! Now, when it comes to restoring from my last backup, will that bring back my calendar dates, contacts, songs, and videos?

[sprintrjm]

YES!!! I am back on the home screen!!! Now, when it comes to restoring from my last backup, will that bring back my calendar dates, contacts, songs, and videos?


if its a hard reset then you have to re-sync everything, i believe.

just expelled my baited breath.

[TheFamousOne]

well the restore from the backup is in progress, and its taking a while, so lets hope its doing something happy.

[SmartAlx]

here's one method, i'm trying to remember the other sites i saw fixes at.

Dock your iPhone. Hold the power and home buttons for 10 seconds, then let go of the power button and continue to hold the home button until iTunes recognizes your iPhone in Restore Mode. Then Restore it.
Dude FamousOne! I told you to do this. Put it in DFU mode. That's what this is. Why didn't you follow my link when I supplied it? You could have had the solution hours sooner and saved yourself a LOT of frustration had you paid my post it's due attention.

Maybe you learned a lesson. Listen to SmartAlx. He knows what he's talking about.

[craigslistdotorg]

Dude FamousOne! I told you to do this. Put it in DFU mode. That's what this is. Why didn't you follow my link when I supplied it? You could have had the solution hours sooner and saved yourself a LOT of frustration had you paid my post it's due attention.

Maybe you learned a lesson. Listen to SmartAlx. He knows what he's talking about.


I looked through the thread, why didnt you just post the fix like sprintrjm did? Seems like youre taking this way too personally. Maybe it was overlooked by mistake. I can send you an ihug if you need one.

[TheFamousOne]

The methods that were supplied by the links you posted werent the same. I did try everything you mentioned but nothing worked. I tried sprint's method, and viola! And by the way, everything is 100% back to normal now!

[sprintrjm]

The methods that were supplied by the links you posted werent the same. I did try everything you mentioned but nothing worked. I tried sprint's method, and viola! And by the way, everything is 100% back to normal now!

I am so happy it worked out for you. Some of us are not in it for the credit, I am just glad you have a working phone.

;)

[ScottNWDW]

Yesterday I plugged my iPhone into the laptop and iTunes said that there was a new update available for the iPhone software would I like to download and install. I clicked OK and that's where the problems began. That was about noon and I have not been able to use my iPhone since. First it hung about 3/4 of the way through the update process. Blacked out my PC and restarted it. Now when I plug the iPhone in it sas that it would work faster with USB 2.0, and iTunes states that my iPhone is detected to be in a rstore mode would I like to continue. It's been well over 12 hours now in restore mode and still nothing. And on top of that what happened to my USB 2.0? Yesterday I missed 2 appointments and could not get a hold of them because my phone is out of commission and right now I seem to have lost the ability to use my iPhone because as it is right now it's a $200 paperweight.

When the local Apple store opens at 8am I intend to be there, and will not leave the store until one of the following happens....
A. My iPhone gets working again, or completely replaced
B. I get a full refund of the iPhone, and the accessories (2 cases and dock) and apps purchased
C. or the police come and take me away.

[jarofclay73]

To the OP... are you using a v1 or 3G?

Which OS version did you have 5A345, 5A347 or 2.0.1?

And was your iPhone jailbroken and/or unlocked?

Just getting a feel for which phones are having problems.

[ScottNWDW]

To the OP... are you using a v1 or 3G?

Which OS version did you have 5A345, 5A347 or 2.0.1?

And was your iPhone jailbroken and/or unlocked?

Just getting a feel for which phones are having problems.


For me it was the iPhone 3g 8gb
the OS was the original one that as on the 3g 2.0, I was trying to upgrade to 2.01
Phone was not jailbroken or unlocked

[barbie]

I've had this happen and I just hold down the sleep button for a little bit and it just restarts

[SmartAlx]

I looked through the thread, why didnt you just post the fix like sprintrjm did? Seems like youre taking this way too personally. Maybe it was overlooked by mistake. I can send you an ihug if you need one.
Well he got so upset. I was too busy at the time to write the solution for him, so I quickly posted the link. Since he got so upset, he was clearly spending a lot of time an energy on fixing his problem. If he had so much invested in this thread, then I'd expect him to read through every post in the thread and give every piece of advice a try.

[SmartAlx]

The methods that were supplied by the links you posted werent the same. I did try everything you mentioned but nothing worked. I tried sprint's method, and viola! And by the way, everything is 100% back to normal now!
Let's compare...

My link...
Step 1. Turn off your iPhone.
Step 2. Hold down the power and home button.
Step 3. When you see the Apple logo, release the power button but continue holding the home button down.
Step 4. Open iTunes and wait for it to tell you that its in restore mode.

sprintrjm's tip...
Dock your iPhone.
Hold the power and home buttons for 10 seconds,
then let go of the power button and continue to hold the home button until iTunes recognizes your iPhone in Restore Mode.
Then Restore it.

EXACTLY the same... Except mine told you to turn the phone off and sprintrjm told you to dock it. But they both do the same thing.

And I'll just bet that the alternate version on my link...
Step 1. Connect iphone to USB then listen to the sound when it connect and disconnect.
Step 2. Hold the home and power buttons until hear the disconnect sound then release power button.
Step 3. Wait until you hear another sound then release home button.
is the same thing too.

After you tried the methods in my link, did you do a google search for getting your iPhone into DFU mode or did you assume that DFU mode wasn't a solution?

[phred26]

Just out of curiosity are people with pwnged phones having this issue also? I was downloading an app and the screen froze, but the phone restarted itself, the screen hung at the pineapple logo for a while but seemed to fix itself and now it works fine, has this happened to anyone else?

[uncleplayground]

It has happened to my original iPhone two or three times now. Not bricked up, thankthegods. But annoying, nonetheless. I've simply held down Home and Sleep keys until it snaps back into consciousness.

Original 4GB with v 2.0.1 (5B108), never tampered with.

[IRIZ]

Seems Apple needs to read all of the post to fix these bugs..

ANYONE ELSE WITH BATTERY ISSUES???

Mine has also just goes Blank & not work?????
I never had this issues with the 1st gen IPHONE.:frown:

[boldblend]

oh wow... I was just having this problem a few days ago, and could find no one else having this problem, so while I regret others are having this problem, I'm glad I'm not the only one!


Mine started with trying to update an app via the iPhone, after going through the restore process two times, I did not use the iPhones app store anymore (although I think it's ridiculous to have a function on the iPhone you can't even use and causes you to restore everytime). It seemed if I downloaded apps and updated apps via iTunes it was okay.... but then it started doing it then too, and iTunes would freeze the whole nine yards. I probably restored no less than 8 times in two days!!!!! Also just an FYI this happened before and after I updated to the 2.0.1 firmware. I initially thought that the firmware was a fix for this... guess not!

well, then meanwhile I went to sync an app onto my roomates iphone and it did the same f'in thing!!!! Oh man was I livid!!!!!! I did not want to have to restore, so I just held the home and power button down to reboot it probably about twenty times (it took a while to do this as I had to wait everytime to see if it would ever go past the apple) and finally it did!

So next time this happens, I'll just keep doing that until it comes back. I do not want to restore AGAIN!!! It's ridiculous that I even have to worry about it, as a few times it's just happened for seemingly no reason! ugh!

I feel everybody's pain on this one!!!! :embarrassed:

oh by the way I have a 1rst gen phone, so does my roomate

[bkrgrlmphs]

Same with me from the first day 11th Jul. I didn't use it for a few weeks til I returned it to the Apple store. He restored but it continues to go black in the middle of a freakin conversation. I will just leave it and use my unlimited phone. I want to toss it but it cost too much. I never ever had this problem with v1.

[Gloveman]

Hey WTF. This just started happening today yesterday everything was fine. My 3g keeps going back to the home screen for no apparent reason. I'll select email and after about 10sec it will go back to the home screen. Then i'll try and lock it and it has a slow responce it'll act like the home screen button is stuck and when i press the power button i'll take a pic of the screen. But worse of all it keeps going back to the home screen. Weather it's email, internet, pictures etc...that im looking at. Whats going on? I didn't think it could be the update because i did that a couple of days ago and it was working fine till now. Actuallyl updating was a small pain because it took so long to backup my iphone that the power on it died before anything could happen...what crap!!!!

[dashboarddax]

i know this post is mostly about the apple logo getting stuck and not rebooting to normal phone usage and that's been happening to me but only after i use pwnage. ADVICE i can offer is to people who are doing things with their iphone whether texting or safari browsing the net. IFFFFFF The iphone freeze and you cant do anything.... what i do is just repeatedly hit the home button and then power button.. home.. power.. home .. power ... home power.. really fast and then eventually it will unfreeze after like 5-10 seconds and go to the lock screen and then your phone will work...... if this helps anyone with just freezing... let me know

[gadgetgal]

Just had to do my first restore! and I was wondering how I had missed an important phone call. Because my phone was FROZEN! I guess this is the price we pay for having applications on our phones now??? <sarcasm>If I knew which one caused the issue, I'd delete it. I also had to rename my phone-it refused to restore from my original saying it was corrupted or something. (from what-who knows!)

[sportsfan12321]

Ughhhhhh this new fw upgrade actually hurt my phone more than it helped it. Before I barely had any problems with apps crashing etc., now it seems like 1/2 apps I open crashes to homescreen...I have to reinstall to make them work, a reboot doesn't work. Needless to say I look forward to 2.0.2.......

[magnum man]

Yeah this has happened to me too. It happened last week before I went to work. Nothing I did could get it back on. After a restore it worked fine until today. It would freeze up and after a restart it would just freeze at the slide to unlock screen. I took it back today and got a new one.

[boldblend]

IFFFFFF The iphone freeze and you cant do anything.... what i do is just repeatedly hit the home button and then power button.. home.. power.. home .. power ... home power.. really fast and then eventually it will unfreeze after like 5-10 seconds and go to the lock screen and then your phone will work...... if this helps anyone with just freezing... let me know


well, you wanted to know..... no, this has not helped me. I have been doing what you suggested and/or just restarting over and over again for over an hour and nothing... so it looks like another restore. insane

[boldblend]

Yeah this has happened to me too. It happened last week before I went to work. Nothing I did could get it back on. After a restore it worked fine until today. It would freeze up and after a restart it would just freeze at the slide to unlock screen. I took it back today and got a new one.



I'm thinking I may have to go to the apple store, I was trying to avoid this. I am wondering, am I able to just walk in, or is there an appointment that needs to be made.

And is that all there really was to it, you told them it was freezing and they gave you a new one. did they try and restore it?? I've done this about 20 times this week, so I don't want them to just restore it and send me home, because obviously restore is not solving the problem.

[boldblend]

well isn't this rich... now I keep getting an error message saying it is unable to restore. lovely

[dashboarddax]

well, you wanted to know..... no, this has not helped me. I have been doing what you suggested and/or just restarting over and over again for over an hour and nothing... so it looks like another restore. insane

sorry to hear that man. it works sometimes for me but another thing i read from some other forums that if your using pwnage for your phone and you get stuck on the pineapple screen that it took him like 2 minutes of waiting and then it would go to the unlock screen. I usually just get to frustrated and just restore my phone rather then waiting so next time it happens to me im just going to wait for like 3 minutes and let you guys know what happens i guess.

[boldblend]

ah well, I have an appointment at 7:45 at the apple store! We'll see what happens I guess!


Now I'm wondering if by chance they do replace the phone, what will it be replaced with? I have the 1rst gen now.


luckily I did not have it jailbroke since the 2.0 update

[magnum man]

At first they said I would have to make an appointement, then they hooked it up to the computer to do a diagnostic but weren't able to get anything from it, so they immediately saw me. The guy turned it on and said what's the problem, it works? I told him to press the lock button and the phone froze on the home screen. He immediately gave me a replacement, no questions asked. Completely pain free.

[craigslistdotorg]

Let's compare...

My link...
Step 1. Turn off your iPhone.
Step 2. Hold down the power and home button.
Step 3. When you see the Apple logo, release the power button but continue holding the home button down.
Step 4. Open iTunes and wait for it to tell you that its in restore mode.

sprintrjm's tip...
Dock your iPhone.
Hold the power and home buttons for 10 seconds,
then let go of the power button and continue to hold the home button until iTunes recognizes your iPhone in Restore Mode.
Then Restore it.

EXACTLY the same... Except mine told you to turn the phone off and sprintrjm told you to dock it. But they both do the same thing.

And I'll just bet that the alternate version on my link...
Step 1. Connect iphone to USB then listen to the sound when it connect and disconnect.
Step 2. Hold the home and power buttons until hear the disconnect sound then release power button.
Step 3. Wait until you hear another sound then release home button.
is the same thing too.

After you tried the methods in my link, did you do a google search for getting your iPhone into DFU mode or did you assume that DFU mode wasn't a solution?


You seem to be more of an a$$hole than someone whom claims to be trying to help out a situation. Your behavior reeks of arrogant interest.

I truly feel sorry for you.

[boldblend]

dang! I was hoping for some helpful information, not a pissing match! :tounge:

[sprintrjm]

dang! I was hoping for some helpful information, not a pissing match! :tounge:

That's why i never commented on this match.

[boldblend]

*sigh* I was kinds hoping this constant crashing while syncing or downloading apps, and having to restore was a more prevalent problem, but I'm just not seeing that much about it, which means apple coming out with a fix doesn't seem to be an option for me. I am so sick of this, , I'm probably on my 20th restore in a week and a half, 2 trips to the genius bar have produced nothing. I've tried using two different pc's, same thing. It's just not that much fun having an iPhone anymore :embarrassed:

[boldblend]

Well apparently I can't even go in without an appointment to just exchange, even though I've been in twice this last week with the same damn problem, I've done everything they told me to try to no avail, but I still have to wait around. whatever

and apparently I'm just talking to myself here, so I will not bother anyone with my problem any longer!

Good Day! :laugh2:

[TheFamousOne]

Dang, I go away for a few weeks and return and people are in a frenzy!!!:angry:

I had to reset my phone twice now. God damn its a pain in the ass! I am NEVER installing/updating apps directly from the phone again, I'll tell you that much.

[jdoubleya124@gmail.com]

Alright I tried letting it load for about an hour, didnt work. I let the battery die and tried again, didnt work. I tried restoring, didnt work. Now it is stuck on the apple logo screen, and the phone wont turn off. Resetting the phone isnt working. I'll try again, but if it doesnt work I have no idea what to do. Maybe Ill try plugging it in overnight. ****, Im scared and pissed right now.

My wife has a iphone 3G 16gb will latest OS with iTunes 8.x running on Vista
Whilst synching the phone an error occurred
The iphone is 'frozen' in the sync screen (USB icon with arrow pointing to iTunes logo.)
I have tried the support pages etc and have followed all instructions re resetting view on/off, home key for 'x' seconds and home key plus on/off.
The phone no longer appears in iTunes.
All calls go to voice mail and the phone does not respond (no ring, no vibration etc)
I can sync my iphone successfully using the same itunes, USB port etc
Can anyone help please