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View Full Version : iTunes 7.7 has encountered a problem...

MileHighRob
07-22-2008, 09:09 PM
Everytime I manually close iTunes I get the error pop up message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience"...

Anyone else have this issue? It's crazy because I can sync and back up without the freezes everyone else is complaining about. No issues other than when I exit the program manually it tells me it has encountered a problem and needs to close. Any ideas how to correct this?
MileHighRob
07-24-2008, 12:54 PM
Am I really the only one with this issue?
dturner
07-24-2008, 07:26 PM
I would uninstall itunes,reboot computer, and reinstall itunes again.
MileHighRob
07-24-2008, 10:18 PM
Do I need to keep a copy of the library.itl and .xml files to ensure my backups are there when I reinstall?
dturner
07-25-2008, 09:53 AM
Do I need to keep a copy of the library.itl and .xml files to ensure my backups are there when I reinstall?
Sorry, I had to leave. Uninstalling itunes will not effect any of your info. I have had to do it before. It is separate from your library.
MileHighRob
07-25-2008, 05:58 PM
Awesome - Thanks! That's what I was thinking; I know I've done it several times as well without any ill effect but I've read something about those library files.
MileHighRob
07-28-2008, 08:16 PM
Thanks again dturner... I finally got around to uninstalling/reinstalling iTunes and that fixed it. I wasn't really worried about it so much because everything was running normally; it was just really frustrating to get the message saying iTunes had to close when I was the one that initiated the close in the first place.
dturner
07-28-2008, 08:18 PM
Glad it worked!!! Sometimes programs just go buggy for no reason.
MileHighRob
07-29-2008, 04:45 PM
OK so the same issue has already reared it's ugly head. I was in and out of iTunes last night and a few times today and had no problems when I shut it down. I just exited iTunes and got the "iTunes has encountered a problem..." message. I guess I'll have to wait for the next iTunes update and not let it bug me too much as everything "seems" to be operating normally.
MileHighRob
07-31-2008, 12:44 PM
Fingers crossed... downloading iTunes update now; hoping that is going to fix my ill program.
MileHighRob
08-04-2008, 03:53 AM
Waited a few days to test the iTunes update and YES, it cured my previous issue!!!