Connection Timing Out After Update?!?!?

[stpamamos]

I just updated my iPhone. It is not ready to use yet, and iTunes keeps trying to connect the iTunes store for something to do with the iPhone update as a last step and I keep getting a connection timed out error; anyone else have this problem? I hope this gets fixed QUICK, I'm already running behind today because of this stupid error.

[callisto9]

I just updated my iPhone. It is not ready to use yet, and iTunes keeps trying to connect the iTunes store for something to do with the iPhone update as a last step and I keep getting a connection timed out error; anyone else have this problem? I hope this gets fixed QUICK, I'm already running behind today because of this stupid error.

Exact same problem here. No update. My phone is now stuck in emergency mode.

[evilgenyus]

Me too i can't believe it waited all this time

[stpamamos]

Exact same problem here. No update. My phone is now stuck in emergency mode.
I wonder if it is because of everyone trying to get the update all at once.

[lornawal]

Me too i can't believe it waited all this time

I have the 2.0 leaked version have no problems with it, just wanted the official one, but at this rate looks like the official is already buggy. not good

[callisto9]

I wonder if it is because of everyone trying to get the update all at once.

Probably. But still. Now I'm stuck here at home with no working phone and nothing I can do.

[evilgenyus]

I hope they resolve this quickly.

[stpamamos]

I hope they resolve this quickly.
Me Too. My boss already reamed me for being an Apple supporter, had it been WinMo it wouldn't have happened...which of course is BS

[evilgenyus]

Lol if got stuff to do today and im sitting here trying to update my iphone. I thought it would be done by now.

[Cloverfield]

Just happened to me too. I have to leave for work in 15 minutes...with a phone i cant even use!!!!!!

[funkeruski]

Mine doing the same thing. GD'it!!!

[Cloverfield]

This is a new low. I need my phone, working, now!

[stpamamos]

This is a new low. I need my phone, working, now!
I second that. Apple has just lost some big credibility in my mind.

[Cloverfield]

How could they let this happen. People are going to be going to work with a phone you can on,y use in an emergency!!

[stpamamos]

How could they let this happen. People are going to be going to work with a phone you can on,y use in an emergency!!
I was so looking forward to exchange email.

[Cloverfield]

I have 10 minutes left...COME ON APPLE!

[boxpimp]

I was so looking forward to exchange email.


me too im late to work and now i will have no phone all day

[dcom]

The server must be overwhelmed. Give it some time and it'll probably come back.

[Cloverfield]

the server must be overwhelmed. Give it some time and it'll probably come back.
I haven't got time. That's the point!!

[stpamamos]

Screw it...I'm going to work without a phone...and I'm doing workstation support today. How can apple have their servers ready to allow us a download of the software...but not this simple task???????

[lornawal]

The server must be overwhelmed. Give it some time and it'll probably come back.


This is most likely the most anticipated iphone update ever!! well except for 1.1 in which we were thorougly disappointed, lol, Cant imagine how may mouses have been destroyed within the last coupla of hrs clicking that update button! know it doesn't make anyone feel better but just a thought.

[Cloverfield]

Fck, I have to do the same thing.

[dcom]

This is most likely the most anticipated iphone update ever!! well except for 1.1 in which we were thorougly disappointed, lol, Cant imagine how may mouses have been destroyed within the last coupla of hrs clicking that update button! know it doesn't make anyone feel better but just a thought.

ROFL!!! I can just picture people taking their mice and slamming on their desks yelling "UPDATE DAMMIT!! UPDATE!!!!!!"

[SNiiP3R]

Same problem here :(

[callisto9]

Mine's still stuck in emergency mode. I can't use my phone, I can't update it, I can't restore. This BLOWS.

I did the geeky thing and brought my home laptop to work. I'll just wait it out here for 8 hours...

ASSHATS. This really sucks.

[Cloverfield]

Well, it's off to work I go...without my iPhone. Bye all.

[dcom]

Uh oh, mine just timed out as well. *sigh*

At least I'm at work and can try again later.

[smknSRT8]

AHHH i need my phone, what am I going to do?!? NOT go on my phone I know that.

So what do we do from here?? Do we disconnect then reconnect and pray?!

[funkeruski]

Sounds like we got our selves a class-action lawsuit.:laugh2:

[stpamamos]

This is their way of marketing the 3G to Gen 1 owners...without a 3G your iPhone just won't work, HAHAHHAHAHA.

[SNiiP3R]

I think their server(s) might have crashed from all the traffic :(

[sbpwjm]

same problem here...

and i ALMOST check this forum BEFORE i started the update!!!

:angry:

[kalahari]

I had the same problem...and now I'm at work with no iPhone. I feel so naked and alone! :frown:

[cirosis]

Thanks Apple.

Any idea how to get out of the slide for emergency/ connect to itunes mode.

Got the error:

iTunes could not connect to the iPhone "iPhone" because an unknown error occurred (0xE8000001).

I really don't want to buy a new iPhone -- nor pay all the new fees associated with it.

Any ideas would be greatly appreciated.

[callisto9]

I'm stuck in emergency mode still. Been one hour now and the network connection is still not available.

This sucks.

What can we do with our phones? Is it possible to get out of emergency mode? I'm already afraid I lost all my contacts and stuff. :embarrassed:

[dcom]

It backed your phone up before you did the upgrade so when it finally finishes, it should give the option of restoring from that backup

[Comb]

Sounds like Steve wants us all to go out and buy new 3G iPhones.

[funkeruski]

I even tried the emergency call as directed. They laughed and said they couldn't help me.

[uPhone559]

damn can't get my phone to access itunes store either.... good thing i have the day off
lol

[dcom]

I even tried the emergency call as directed. They laughed and said they couldn't help me.

I was wondering when someone would mention that :)

[uPhone559]

now it says make sure SSL 3.0 or TLS 1.0 is enabled in internet options

[SonicGT]

Me too same issue. connection times out

[sbpwjm]

just chatted with iTunes support...

this is what "Josh" told me..

"Yea the software just came out about an hour ago. So right now, there is just alot of traffic from old iPhone upates, new iPhone activations and iPod updates.

I would keep trying periodically. It will most likely be quite busy all day, but you should be able to squeeze in there.

There are several million people who use iTunes. It also depends (on) traffic in specific locations."

When I said, "Thanks, I guess."

"Josh" said... "You are most welcome. Have a swell day!"

No kidding..

[musicmanmu]

just chatted with iTunes support...

this is what "Josh" told me..

"Yea the software just came out about an hour ago. So right now, there is just alot of traffic from old iPhone upates, new iPhone activations and iPod updates.

I would keep trying periodically. It will most likely be quite busy all day, but you should be able to squeeze in there.

There are several million people who use iTunes. It also depends (on) traffic in specific locations."

When I said, "Thanks, I guess."

"Josh" said... "You are most welcome. Have a swell day!"

No kidding..

Ha ha ha...I would've said "Here's a spoon, Josh. How 'bout you eat my a$$?"

Glad I haven't tried to update now. Still on the fence b/c I love my JB phone.

[Athens]

I guess both unofficial and official downloaders are bound for an adventure with 2.0

[AntonChigurh]

Finally went through!

[sbpwjm]

something tells me the folks at apple stores connecting to activate new iPhones are able to connect...

'early adoption' strikes again! : )

keep trying everyone... you might "squeeze" in there sometime today!!!

[SNiiP3R]

they fixed it! :)

[callisto9]

they fixed it! :)

Not for me.

Still can't finish update. :angry:

[GSA190]

ITS FIXED!!! Now it says Waiting for activation this may take some time.

[sbpwjm]

still not connecting for me...

[sbpwjm]

is everyone physically disconnecting their iPhone each time to try again or is there some refresh button?

[AntonChigurh]

is everyone physically disconnecting their iPhone each time to try again or is there some refresh button?

No, I would usually click the "X" next to accessing the iTunes store, then I would click on "Music" and then click on "iPhone." That would restart the process.

[tomdice]

still no connection yet for me either, BUM OUT CITY!!!!!

[dongtea]

I'm getting a -9838 error - is that what everyone else gets?

Stuck in emergency mode also.

[dcom]

Yay! Mine finally went through!

[funkeruski]

I get an error message pop up. Says "we could not complete your itunes store request An unknown error occurred -9838"

[uPhone559]

Yay! Mine finally went through!

i h8 u lol

[tomdice]

you would think Apple would have been prepared for this, or at least for us V1 customers that were loyal from the beginning to get 2.0 a day earlier that the newbie 3G's.

[showguy]

Just happened to me too. I have to leave for work in 15 minutes...with a phone i cant even use!!!!!!

Just got off the phone with ATT apple support. You are going to love this. Because version 1 phones need to conect to the att and apple servers to complete the 2.0 software update and all the new i phone activations that are going on the servers are overloaded. Sounds like last June all over again. They told me it could take hours before our phones work again. They also told me to keep it conected to Itunes the entire time and it will automatically do it. This is crap. I am out of business until they get their s--t together.. Hope this helps

[sbpwjm]

finally (45 minutes) connected...

activated...

now says restoring iPhone from backup...

iPhone then briefly disconnected itself from iTunes (only Apple logo displayed on iPhone during disconnect)

now says restoring iPhone music and videos..

we'll see what happens...

[salanester]

I just got mine to work after about 2 minutes of compulsive, borderline neurotic plugging and unplugging of the usb cable.

I love the "waiting for activation-this may take some time message"

[matt33263]

this is why they should of released it at midnight let all the V1 users get the 2.0 then at 8 am let the apple """"GENIUSES"""" (LOL) do there iphone 3g activation that would of been the smart thing i think

[dcom]

Mine is done and restored. The slow app problem I had yesterday is gone, as is all my music but I'll reload that from my library at home.

[tomdice]

done and done, STOKED!

[UFGator]

Happened to me. I shut my phone down 3 times and finally it worked. I would say turn the phone off, turn it back on and try again. After 3 tries this worked for me.

[stpamamos]

Glad to hear it is working now, too bad it couldn't have started working before I left for work without a phone...lunch can't get her soon enough now.

[smknSRT8]

Happened to me. I shut my phone down 3 times and finally it worked. I would say turn the phone off, turn it back on and try again. After 3 tries this worked for me.

third times the charm eh?, well i did that three times so its gotta work soon!! ahhh

[callisto9]

Going on two hours now...still same error message:

"iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."

Stupid iTunes. Stupid Apple. :angry:

[mark1k]

i get the same time out error and everyonce in a while I get the ssl error.

Does this happen to everyone or just use who are reinstalling after getting the early release yesterday?

[smknSRT8]

I am pissed!! i keep feeling the mysterious vibe in the pocket thinking its the phone! But its not. :(

[chrisjhey]

ok so this is my first time on here well not really i just went on here without registering and i registered today to COMPLAIN about this problem and right when i was typing apple fixed it HAhahahaha wow my iphone now says sync in progress and i think it just finished! Woohooo


ya im new so hello everyone! :)

[bw2151]

This is like trying to dial into a radio station to win the $1 bajillion dollar prize.....we're looking for the 6,765,123rd caller....you're #4....please keep trying......

This btw is from a corded phone since I can't use my iPHONE......:tounge:

[callisto9]

This btw is from a corded phone since I can't use my iPHONE......:tounge:

I think that's the most annoying thing - not being able to use the phone. I can deal with not having the update, but not being able to use my phone? Well that blows.

[AntonChigurh]

No, I would usually click the "X" next to accessing the iTunes store, then I would click on "Music" and then click on "iPhone." That would restart the process.

Follow what I did in this post. Try doing it every five minutes or so. Good luck.

[chescaleigh]

I had the same problem...and now I'm at work with no iPhone. I feel so naked and alone! :frown:

haaaa me too! i left mine at home after having the same problem. i feel so disconnected from the world...

[callisto9]

I've tried everything - unplugging and plugging back in, hit the music tab and then back to the iPhone tab, rebooting the phone...no luck.

[chrisjhey]

mine keeps doing some then stopping i donno its really weird...i do feel naked without it

[whale_hunter]

My iphone icon wont even show up anymore. Anyone else having that problem? I've plugged and unplugged the phone multiple times with no luck.

[dongtea]

Follow what I did in this post. Try doing it every five minutes or so. Good luck.

Does it ever time-out, or just keep on with the "Accessing" message?

[chrisjhey]

mine keeps saying we could not complete your itunes request the network connection was reset?

[Comb]

Why is it that if I click on "iTunes Store" in iTunes, it connects right away, but if I click on iPhone, it gets stuck on "Accessing iTunes Store" and times out?

[steeler]

Why is it that if I click on "iTunes Store" in iTunes, it connects right away, but if I click on iPhone, it gets stuck on "Accessing iTunes Store" and times out?

I'm glad I'm not the only one with this problem. My phone is acting the exact way......:angry:

[stpamamos]

Comb,
Different servers. The server all the new 3G's are being activated on is the same server we are trying to access to do the final stage of the update. I'm assuming Apple is giving priority to the NEW iPhone owners and alienating us faithful Apple supporters.
The iTunes store you are accessing fine is a completely different server.

[steeler]

Why is it that if I click on "iTunes Store" in iTunes, it connects right away, but if I click on iPhone, it gets stuck on "Accessing iTunes Store" and times out?

What are you seeing on your screen? My screen is showing a picture of the end of the cable that connects the phone to the computer,an arrow above that picture, the word itunes above that and finally a picture of a CD with 2 music bars in it.

[smknSRT8]

after countless errors.."Sync in Progress"

woooooooo saahhhhhhh

[Comb]

Comb,
Different servers. The server all the new 3G's are being activated on is the same server we are trying to access to do the final stage of the update. I'm assuming Apple is giving priority to the NEW iPhone owners and alienating us faithful Apple supporters.
The iTunes store you are accessing fine is a completely different server.Ok, I gotcha. Thanks for the info.

Steeler, I'm seeing the same screen... I assume that's what everyone else is seeing too. We'll just have to keep trying I guess.

[callisto9]

In iTunes, when I click on my iPhone under devices, after I get the error, all I see is a white screen with grey "iPhone" text in the middle.

This really sucks. How disappointing. I KNEW I should have waited a day or so... I guess I learned my lesson for next time; Apple sucks on launch-of-anything-day.

[UFGator]

It must be everyone. I did NOT use the early release yesterday and I got the error. I finally got it to work, installed some free apps, and now the free apps don't work. They come up and then go right back to the main screen. With all the problems people are having I find it hard to believe this was tested very soundly...

[chrisjhey]

In iTunes, when I click on my iPhone under devices, after I get the error, all I see is a white screen with grey "iPhone" text in the middle.

This really sucks. How disappointing. I KNEW I should have waited a day or so... I guess I learned my lesson for next time; Apple sucks on launch-of-anything-day.


This is my exact problem too and i downloaded apps but they wont go onto my iphone :frown:

[stpamamos]

Apple's FUBAR here: http://www.engadget.com/2008/07/11/itunes-activation-servers-go-down-iphone-3g-customers-being-sen/

[ctigera]

Ugghh My phone finally got through and itunes says iphone activations are unavailable at this time. Nice to know, maybe I should go get one of those Go phones, lol.

[dcom]

If you see the gray iPhone in the middle of the iTunes screen, try unplugging your phone, then plug it back in. Once it gets the timeout, it won't retry unless you eject and plug the phone back in.

[Comb]

Woohoo! It finally connected after about 50 tries!

[fedexgnd]

Finally activated but still says accessing itunes store. So I can't sync or anything

[IphoneTony]

Okay I thought something was wrong on my end.. good thing im not the only one stuck in emergency mode.... I think I am going to use it to call 911 maybe then can help us get our phones back on

[Zanthe]

Apple's FUBAR here: http://www.engadget.com/2008/07/11/itunes-activation-servers-go-down-iphone-3g-customers-being-sen/Bwahahahaha...that is some funny **** right there. Did anybody expect this mess to go without any problems like this?

[peanut1]

same problem here, stuck without phone aint fun! :(

[stpamamos]

Bwahahahaha...that is some funny **** right there. Did anybody expect this mess to go without any problems like this?
I would also like to point out that this problem would not exist if it wasn't for AT&T's greed with wanting in-store activation. At least they are getting shafted for this.

[applecart]

what version is listed in your settings/general/about screen; is it x345 or x347?

there is a debate on other threads about which is the official, thanks.

[Cliffman]

My phone is stuck on the screen that shows a USB cable and the Itunes icon. It will not connect to itunes at all. I plug it in and the computer sees it but not itunes? Is that normal for what happening here?

[chrisjhey]

mine still has the white screen with the grey iphone text what do I DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[stpamamos]

mine still has the white screen with the grey iphone text what do I DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Wait....the servers are down...
http://www.engadget.com/2008/07/11/itunes-activation-servers-go-down-iphone-3g-customers-being-sen/

[callisto9]

My phone is stuck on the screen that shows a USB cable and the Itunes icon. It will not connect to itunes at all. I plug it in and the computer sees it but not itunes? Is that normal for what happening here?
Many of us have the same graphic on our phone. It's called emergency mode.

Yes, what you're experiencing is normal. We're now waiting for Apple to fix all this crap. They are officially "down".

[stpamamos]

My phone is stuck on the screen that shows a USB cable and the Itunes icon. It will not connect to itunes at all. I plug it in and the computer sees it but not itunes? Is that normal for what happening here?
iTunes should be detecting your device.

[Zanthe]

I would also like to point out that this problem would not exist if it wasn't for AT&T's greed with wanting in-store activation. At least they are getting shafted for this.Word!.........

[Bboy iphone]

This is BS why wont it work I just wanna play a few iphone games.

[connie]

Just keep trying people, I was stuck on emergency screen for over an hour and finally itunes store got access and went through. You'll get there, you just have to keep trying.

[applecart]

the news sites are reporting server problems everywhere. some stores have stopped sales due 45 min waiting on activations. i would say hold in there for now, just supply/demand issue at this time.

[Cliffman]

Many of us have the same graphic on our phone. It's called emergency mode.

Yes, what you're experiencing is normal. We're now waiting for Apple to fix all this crap. They are officially "down".

So you phone does not connect to itunes also? Someone mentioned that there phone connected after 50 trys. is that manually removing and plugging back in or does it do it automaticly?

[Bboy iphone]

Just keep trying people, I was stuck on emergency screen for over an hour and finally itunes store got access and went through. You'll get there, you just have to keep trying.

Well look at you, you have your iPhone 3g and its running 2.0 update prefect...

[Cliffman]

I can't even turn it off. No emergency access either. I keeps re-booting...

[VegazTheone]

.....This blows...no really it does im pissed...but aye its my fault I shoulda waited and checked the forums first....

[Fran]

Well look at you, you have your iPhone 3g and its running 2.0 update prefect...


Agreed, Ran V1 iPhone with 'leaked' firmware overnight and downloaded loads of apps etc - occasional crash but awesome to see. Now just finishing restore to official 2.0 f/w and only issue was itunes timeout.

I succesfully activated after about 45 attempts using unplug method - maybe the servers are starting to cope.

If you had purchased Super Monkey Ball and backed up - has anyone noticed it takes an age to re sync!

(I do get the image in ma head now of apple employees at the back of the activation server blades fanning paper like mad and 'cranking' the juice on the aircon up b4 getting their bums felt by their bosses (Scottish phrase for kicked in the bum).

Appy days :2cool:

[Comb]

So you phone does not connect to itunes also? Someone mentioned that there phone connected after 50 trys. is that manually removing and plugging back in or does it do it automaticly?
That was me... not sure if it was really 50 tries, but it was certainly somewhere around there. No need to unplug it, just click on Music (or any other tab in iTunes) and then click on the iPhone tab again, and it will try again.

[mc751n]

I've been trying for a while now and mine just went through, yay! This is what I did, plugged in the iphone, itunes would start and I would get the error message. Hit ok, click "Music" in your Library, then click back on your iPhone in iTunes. It'll try again. This way you're not unplugging and plugging. Keep trying and eventually it'll go through, I guess it's just luck at this point with everything being so overloaded. I'll tell you one thing, I was never so happy to hear the static noise through my speakers.. but that got old again really quick, haha!!

[Cliffman]

Is anyone having the same problem that I am?

Will not connect to itunes. itunes does not see the phone computer does.
Stuck showing the USB cable and the Itunes icon
Can not turn off or access emergency mode
Performs a reboot every so often.

[Cliffman]

That was me... not sure if it was really 50 tries, but it was certainly somewhere around there. No need to unplug it, just click on Music (or any other tab in iTunes) and then click on the iPhone tab again, and it will try again.

Problem is that I don't have a "phone tab" anymore. itunes does not see my phone. What a PITA!!!!!

[callisto9]

Is anyone having the same problem that I am?

Will not connect to itunes. itunes does not see the phone computer does.
Stuck showing the USB cable and the Itunes icon
Can not turn off or access emergency mode
Performs a reboot every so often.


I'm not having that problem. Mine is connected to iTunes, but all my phone shows is the USB cable and the iTunes icon. I can turn it off and it is not rebooting.

[VegazTheone]

I agree that Apple are a bunch a hoes for making everyone believe you had to activate in the store when ALL along people could have done it at home...and I am most def not buyin the 3g...not at all..ya dig

[jUeLz23]

how are u guys able to download the update?
i keep getting a connectiion timed out after it finished downloading.
this is wack

[jr1414]

Who else wants an instinct now? I can't believe the stubborness of Apple in holding off the 2.0 Upgrade until the launch of the 3G. Why get into a situation where they know the servers will be overloaded? They could have released 2.0 a week ago for the "early adopters" and possibly have avoided such a logjam.

With live TV, no activation problems, and numerous other features, the instinct looks better and better every day!

[dcom]

Problem is that I don't have a "phone tab" anymore. itunes does not see my phone. What a PITA!!!!!

Try putting it in Recovery mode (http://www.iphonealley.com/tips-and-tricks/save-your-iphone-with-recovery-mode) and see if it comes back.

[paa79594]

Who else wants an instinct now? I can't believe the stubborness of Apple in holding off the 2.0 Upgrade until the launch of the 3G. Why get into a situation where they know the servers will be overloaded? They could have released 2.0 a week ago for the "early adopters" and possibly have avoided such a logjam.

With live TV, no activation problems, and numerous other features, the instinct looks better and better every day!

while i think your correct in sending it out early i would never buy an instinct.

[dcom]

how are u guys able to download the update?
i keep getting a connectiion timed out after it finished downloading.
this is wack

Be patient, the servers are having problems. Keep trying to connect either by unplugging and replugging the phone in or as someone else suggested, clicking on Music to show your library, then clicking on your phone under Devices.

[VegazTheone]

I had got a little happy because my computer started making noises because it was loading something....but nothing just another error...:frown:

[robbys]

I went back and forth between music and the phone in iTunes and after about a half hour of getting the network timeout error......VOILA! I also got 60 days of MobileMe for free! GPS is SWEEEET on the 3G...pinpointed me exactly even while inside and when i walked out the door and down the street it follows! ...creeeepy

[vanslam]

I am getting "We could not complete your iTunes request. An unknown error occured (-4)." And the waiting now begins, restart 11 and counting....

[callisto9]

I've tried over 30 times now and still nothing. Going on hour four with no phone. I'm going home over lunch and putting my SIM in my Sony Ericsson and will try again later.

[rocky_phone]

WTFFFFFF I waited all this time and now my iphone is on emergency mode... I can't believe this it stays forever trying to connect to itunes store, should I unplug the iphone or what?

[dcom]

WTFFFFFF I waited all this time and now my iphone is on emergency mode... I can't believe this it stays forever trying to connect to itunes store, should I unplug the iphone or what?

You can either unplug and replug it in or toggle between clicking on Music and the iPhone. Either way should get it to try and reconnect. It'll happen, you just have to keep trying. I'd wait for a timeout from the Store before attempting to connect again.

[Runamuck]

I'm on the SDK plan with Apple. But for my non-dev phone, I just left it plugged in for the past few hours. As of now, it's finally activated and working. Just downloaded 4 apps from App store to it and they are running fine.

[robbys]

WTFFFFFF I waited all this time and now my iphone is on emergency mode... I can't believe this it stays forever trying to connect to itunes store, should I unplug the iphone or what?

NO.... just click into your music library and then click on the iPhone again.... it will continue to try and reconnect....eventually it will activate, the servers are just extremely overloaded.

[dongtea]

OK - mine just worked. Maybe 20 tries here, maybe more.

[paa79594]

i left mine for a minute and walked away and got back and i got the -4 error, however it tells me my phone was activated. i installed the wrong 2.0 yesterday, so how do i find out of i have the correct build, which was released today?

[joe]

I've been trying for the past hour. I'm sure it will be worth the wait. At least I can catch up on the forum while I retry. :smile:

[cliffeman]

:angry:I've been trying for the last hour now and still haven't gotten it to go through yet. It's a good thing I don't have to worry about going into work right away.

[rocky_phone]

Well I'm still trying and the same, I just hope it doesn't take the whole day doing this.

[sbpwjm]

hang in there everyone... it will (should) work eventually...

cool once you are in!!

[VegazTheone]

Damn even FACEBOOK is down...im blaming APPLE for this too...and its been 2hours...no luck yet!!

[Georgeanne1]

i've been trying for the past 4 hours... still in emergency mode. :(

[connie]

Got my iphone done but no luck in updating Touch for App store for the past hour.

[paa79594]

why is my update done yet i cant access the phone itself!!

[Georgeanne1]

i've tried reconnecting at least 150 times by now. should i just leave it alone and let it connect automatically or keep trying?

[callisto9]

i've tried reconnecting at least 150 times by now. should i just leave it alone and let it connect automatically or keep trying?

Depends on how nuts you are about wanting the update.

Eventually, you'll get it, but in my case, I'm taking the phone home at lunch and trying some time this evening. I'm tired of being pissed off about this.

[ctigera]

Mine is finally restoring now, just keep trying I guess.

[rocky_phone]

Hey guys check this out
http://www.engadget.com/2008/07/11/itunes-activation-servers-go-down-iphone-3g-customers-being-sen/

[musicmanmu]

Well, stupid as it was, I took the plunge too, and now I'm in iTunes hell. Hopefully I can get it done by the time I leave work!

[Georgeanne1]

Depends on how nuts you are about wanting the update.

Eventually, you'll get it, but in my case, I'm taking the phone home at lunch and trying some time this evening. I'm tired of being pissed off about this.

its not that im crazy about the update, i just want my phone to work.

i should have read these posts before i tried. :frown:

[stpamamos]

I wonder how overloaded all the servers for these iPhone forum sites are with everyone navigating to them because of the Apple servers being overloaded....it's neverending!!! :gasp:

[Joseph B]

I''m having the same timeout errors that all of you guys are talking about.

It's been almost two hours now, and my iPhone is still in "limbo". I need to go to lunch and I have no phone. It's been at least a decade since I've been on the street without any kind of cell phone whatsoever.

I guess I really should have waited until tomorrow to try to do this ... *sigh*

[rocky_phone]

YESSSSSSSSSS I GOT IT guys it says syn in progress, keep trying it took me like 15 times

[fedexgnd]

me too, it is syncing but I stil cant see tabs for iphone in itunes. Just the grey itunes word.

[rocky_phone]

I don't know if the finally fixed or I was lucky, mine is finally sync in the videos and pictures, etc

[callisto9]

its not that im crazy about the update, i just want my phone to work.

i should have read these posts before i tried. :frown:

I should have waited, too. I updated to 1.1.4 last night and updated iTunes, too. All went well. I stupidly assumed this would go OK, too.

[fedexgnd]

how come none of the tabs show up any more in itunes when you have iphone selected? Is that part of the problem they are encountering? I can't select which ringtones or pics or music to add to iphone

[jr1414]

Thanks Apple. No one reimburses you when your business is shutdown for the day because your phone is not working. Just another in the long line of reasons to avoid their products.

I do like the phone a lot, but not at the cost of losing business. A phone is a business tool, not a luxury item. I need the features such as email, voicemail, etc.

I've talked to both Apple and AT&T, and there is no option to getting a phone that works, even on a temporary basis without renewing my contract and selecting a different phone. Why would I commit for 2 additional years with a company that will not help me get my business up and running today?

I wish we were all in a different situation today. I smell a class action, do you?

[lman]

whats the error you guys are getting, does it say a timeout? Mine says, "We could not complete your itunes store request. An unknown error occured (-4). There was an error in the itunes store. Please try again later"

I'm worried because that doesn't say connection timeout or server busy...what error are you guys getting. I am stuck with the plug into itunes screen with slide for emergency, is that were you guys are at?

[paa79594]

i need to leave for school, then to vegas, with no damn phone. this blows

[paa79594]

i am getting the same error, Lman. and now, its coming up faster than it was earlier.

[bmargolis]

whats the error you guys are getting, does it say a timeout? Mine says, "We could not complete your itunes store request. An unknown error occured (-4). There was an error in the itunes store. Please try again later"

I'm worried because that doesn't say connection timeout or server busy...what error are you guys getting. I am stuck with the plug into itunes screen with slide for emergency, is that were you guys are at?

EXACTLY the same error.:angry:

[freakydeaky dutch bastard]

whats the error you guys are getting, does it say a timeout? Mine says, "We could not complete your itunes store request. An unknown error occured (-4). There was an error in the itunes store. Please try again later"

I'm worried because that doesn't say connection timeout or server busy...what error are you guys getting. I am stuck with the plug into itunes screen with slide for emergency, is that were you guys are at?

I'm getting that exact error, lman.

[cliffeman]

i am getting the same error, Lman. and now, its coming up faster than it was earlier.

Same here, comes up every other min. Before it was maybe 5 mins later.

[paa79594]

this means their servers are definitely down

[RyanFavre]

Wow this is FUBAR.

First off why for a firmware update should i have to connect to a server? It should be download the update and install the update. Real brilliant system that makes you connect to a server in the middle of a firmware update which can lead to a potentially temporarily bricked iphone.

Second. Ok apple wants to do this moronic way of an update to the firmware--fine. How about releasing 2.0 the day before the 3G iphone sale? It was obviously just sitting there and ready to go, but they had to have their grand launch of everything iday.

Frustrating.

[vHOE]

i am gonna go insane.

[sbpwjm]

i wonder if one region (geographically) is having more/less success in upgrading...

i would guess that the servers are load balancing but who knows...

they must be getting crushed!!!

[paa79594]

apple could at least issue a statement or something and let us know

[lman]

Wow this is FUBAR.

First off why for a firmware update should i have to connect to a server? It should be download the update and install the update. Real brilliant system that makes you connect to a server in the middle of a firmware update which can lead to a potentially temporarily bricked iphone.

Second. Ok apple wants to do this moronic way of an update to the firmware--fine. How about releasing 2.0 the day before the 3G iphone sale? It was obviously just sitting there and ready to go, but they had to have their grand launch of everything iday.

Frustrating.
I think it has to go through a server because after you have the firmware you need your phone activated again...that would be my guess. And thanks guys, i was getting a little paranoid that i was having different problems. My error messages also seem to be coming sooner as well.

[samcarroll]

my update has now timed out twice and now i restarted the internet at the office and iTunes says i have the latest update (1.1.4) this is aggrivating.

Im going on a week long trip tomorrow and i NEED my phone. Not Happy.

[musicmanmu]

My error message says,
"We could not complete your iTunes Store request. The network connection was reset. Make sure your network connection is active and try again."

Is this the same problem as everyone else? I presume so. Is anyone else getting that message?

[crazyvols]

hey guys i tried the update a few times unsuccessfully, impatiently i tried to restore my iphone, so i could try the whole thing from scratch to see if it helped. now the restore is doing the same exact thing, and now after this restore eventually works i'l have to do the 2.0 again a few times. any suggestions on how to get back?:gasp:

[IphoneTony]

same problem here....

[Jagbomb]

http://www.freewebs.com/jagbomb/itunes.JPG

This is my error message.

[crazyvols]

what do you guys do when it fails? do you unplug and plug back in your iphone or do you just turn it off and turn it back on? or any other ideas

[Athens]

I'd kill for an automatic refresher right about now. This refresh - wait for it - fail - repeat cycle is getting on my nerves.

[crazyvols]

http://www.freewebs.com/jagbomb/itunes.JPG

This is my error message.

thats the same exact thing i have, just on the mac. and when i try to restore i get error 20

[gbuspa]

Same problem. Will support this action. Let them pay!!!

Sounds like we got our selves a class-action lawsuit.:laugh2:

[paa79594]

mine is working!!
i restarted my comp, and tried it and now its working

[connie]

mine is working!!
i restarted my comp, and tried it and now its working

Will try this, maybe will finally be able to update ipod Touch.

[paa79594]

well be it working or not, it is currently restoring to a backup. i did pass the server problem though so hopefully i wont get stuck again

[crazyvols]

this is so damn frustrating!! all of my friends downloaded the jailbreak and i decided not to so that i could get the real thing worry free, now its ****ing up my phone and myday

[samcarroll]

well be it working or not, it is currently restoring to a backup. i did pass the server problem though so hopefully i wont get stuck again
damn, mine is still saying i have the most updated version at 1.1.4.

frustrating.

[connie]

Will try this, maybe will finally be able to update ipod Touch.

Nope, didn't work for me.:frown:

[gibby71]

damn, mine is still saying i have the most updated version at 1.1.4.

frustrating.

Did you update your iTunes 1st?

[samcarroll]

Did you update your iTunes 1st?
yes, i sure did.

[paa79594]

Well, mine finally finished. I just can't tell if I have yesterdays leaked 2.0, or the correct one that was posted this morning. Anyway to tell?

[cliffeman]

Well, mine finally finished. I just can't tell if I have yesterdays leaked 2.0, or the correct one that was posted this morning. Anyway to tell?
Goto Settings, General and it's under about. should say Version 2.0 (what ever version it has)

[Zanthe]

This has to be "Thread of the Year"...

Gold! :p

[paa79594]

Goto Settings, General and it's under about. should say Version 2.0 (what ever version it has)

Yeah but the build numbers from yesterday and today are the same.
5A347

[rocky_phone]

Just try to patient guys, the same happend to me for couple hours, just keep trying and eventually it will work. I just keep it plug to the computer and ever time the error came just click ok, then click music and try again.

[crazyvols]

i'm thinkin about just leavin my computer for the rest of the day and hoping itll work by the time i get back.

[cliffeman]

Yeah but the build numbers from yesterday and today are the same.
5A347
hmmm...i just noticed that in another thread.:embarrassed:

[paa79594]

i'm thinkin about just leavin my computer for the rest of the day and hoping itll work by the time i get back.

probably not a good idea as an error will probably popup

[callisto9]

I can't even get iTunes to open now. I get some Windows (Vista) error about it shutting down and a link from Apple to the iTunes section of their website, which is broken.

This sucks.

[samcarroll]

Apple told engadget that their servers are indeed down and that they are sending home the 3G buyers to activate once the servers are available...so basically were screwed until apple gets their **** together.

[marklynn70]

I am running Vista as well, I can open iTunes, shop the market place, explore my library, and update playlists. But I still cannot do anything as it pertains to the iPhone itself. Still getting the connection timed out error.

[Jagbomb]

Well, it's finally my turn. My iPhone is now restoring after hours of attempts. Hopefully you guys get yours soon.

[evilgenyus]

This is crazy you would think that they would have resolved this situation already its been like this for me since 8:45

[minivini]

I'm glad I did this yesterday! My son is going NUTS trying to get his updated - and he's got the update software! We tried manually installing it, but it isn't working. Did a restore and now he's stuck in the "Connecting to iTunes Store" loop...

His phone was stock, by the way - no jailbreak...

[sbpwjm]

installing the software and getting it activated are two different steps... both of which need to be completed before you have 2.0 working on your iPhone...

iTunes is up and running because iTunes is being "served" by other machines that aren't getting crushed by all the folks buying new phones and all the people with "old" phones trying to get the new software...

[jr1414]

5+ hours and still no luck. Throwing in the towel soon. I get a different message now, it has a text box which I guess they'll be using to give further information, other than just that the network connection has timed out.

If the problems remain by the morning, I'm going to the AT&T Store to learn what I can do to get out of my contract.

Has anyone gotten activated recently?

[samcarroll]

hopefully they get it up and going soon, i leave for the airport in 4 hours.

Im flying alone and need the phone.

[vHOE]

i can't believe how frustrating this is... i swear i feel like going to apple just to start throwing bricks through their window.

[jUeLz23]

damn man ive been trying since 8. and still nothing.
apple sucks.. out of all those people who gets paid thousands to think.
no one ever brought up the idea that this wouldve happened.
smh.

[jr1414]

Here's a positive... Everyone should have fully charged batteries from being connected to USB for hours... and hours..... and hours....

[vHOE]

lmao, i was just thinking that... atleast when hell is over, ill have a full charged battery, with lovely apps. -.-

[Athens]

Another bright side is that I now know "Slide for emergency" in multiple languages.

[jr1414]

My personal favorite is Notruf.

[musicmanmu]

Hell, I may call 911 just to be able to talk on my flippin' phone!

[Jagbomb]

5+ hours and still no luck. Throwing in the towel soon. I get a different message now, it has a text box which I guess they'll be using to give further information, other than just that the network connection has timed out.

If the problems remain by the morning, I'm going to the AT&T Store to learn what I can do to get out of my contract.

Has anyone gotten activated recently?

Yes, I got mine about 45 minutes ago. It then goes through and puts your music, movies, etc back on your phone. It takes some time to do but you just have to keep trying until it reaches the iTunes store. It took a good 4 hours of trying for me.

[callisto9]

Another bright side is that I now know "Slide for emergency" in multiple languages.

LOL

Check these out: http://discussions.apple.com/thread.jspa?threadID=1595396&tstart=0

[jr1414]

New name for iPhone users... iPhucked...

[RyanFavre]

http://gizmodo.com/assets/images/gizmodo/2008/07/ibrick.jpg

[stpamamos]

http://gizmodo.com/assets/images/gizmodo/2008/07/ibrick.jpg
You...Are....Awesome!!!

[scrowner]

I too am stuck in iTunes connection hell. I went to the AT&T store this morning at 6am. I was 25th in line. Sweet! At about 9am, after only 15 persons entering the store, an employee comes out and says they are OUT of 16GB iPhones. So, I got in my car and went to the local mall MAC store. I got in line....about 120 people in front of me. A MAC employee comes out and says the line is 4Hrs. long at my spot. So, I went home to update my wifes iPhone (she does not want to upgrade) to 2.0.0 fw. I thought I could wiat for the lines to die down and have fun with 2.0.0. Yikes! What a bad day for Apple in my eyes. So, I am repeatedly trying to get iTunes to re-activate my wifes iPhone. This is really bad. I was thinking to return to the mall MAC store but with all these server problems not sure if it is worth it.

[RyanFavre]

You...Are....Awesome!!!

i can't take the credit. its from gizmodo. still funny

[callisto9]

That picture is the best ever. LOLZ

[Cliffman]

Okay... Finally got it to hookup and download. WAFPITA!!! Ruined my morning. What's up with Apple? They can't be that stupid. Why didn't they let people with the older phones download the upgrade last week?

[jr1414]

That iBrick 3G pic is quite possibly the funniest thing I've ever seen!!! And accurate right now...

[Steveo 90]

wow,mine is finally syncing........this is screwy


cant believe how naked i felt w/o my phone

[showguy]

That picture is the best ever. LOLZ

Let's not forget the poor people that are trying to update from IBRICK 1. Eight hours of this crap, still no phone, thousands of dollars in lost business. Thanks Steve you are my hero

[jr1414]

Sync now happening. Still not happy..... yet...

[musicmanmu]

A question for those who have finally updated: Did your iTunes status bar change? I've been sitting on "Accessing iTunes Store..." for about 20 minutes now (it usually tells me the connection is bad after a minute or two). Does this mean I'm getting closer to finalizing the process?

[stpamamos]

A question for those who have finally updated: Did your iTunes status bar change? I've been sitting on "Accessing iTunes Store..." for about 20 minutes now (it usually tells me the connection is bad after a minute or two). Does this mean I'm getting closer to finalizing the process?
Nope...that is where the primary issue is residing. My phone has been bricked for the past 6 1/2 hours because of it.

[jr1414]

Just received a message on the iPhone during activation. It says:

Activation Alert
No signal detected

Interesting, hmmmm.

[showguy]

Oh my God it is restoring. Eight hours to the minute. I will let you know how it works out.. Good luck to all..

PS: STEVE YOU STILL SUCK.

[jr1414]

Has anyone tried a restore to go back to 1.14?

[tzhourdeka]

Syncing now. I get happy when things work.

I LOVE YOU GUYS.

[fsas06]

ok, i finaly got my iphone acctivated, but i still cant connect...but at least i can text my gf...i dont want her mad at me for not talking to her haha

[peanut1]

My girlfriend left me today. I'm blaming Apple for that too! :P

Syncing now as well... ugh

[Athens]

Working for me. Glad to see it works for everyone else as well :D

[jr1414]

Q. How many hours does it take for Apple to reboot their servers???

A. About 8 hours, it takes a long time to call the person responsible for the server room from a bricked iPhone...

[sbpwjm]

an office colleague of mine just told me that when he tried to update to 2.0, iTunes told him he was up to date at 1.4...

anyone have this issue recently?

[fsas06]

My girlfriend left me today. I'm blaming Apple for that too! :P

Syncing now as well... ugh
oo mine didnt leave me, that sucks, i just didnt want mine mad for not talking to her
but now i finaly get to restore...so im happy, holpfully everything is smoth from here on

[stpamamos]

an office colleague of mine just told me that when he tried to update to 2.0, iTunes told him he was up to date at 1.4...

anyone have this issue recently?
He needs to make sure he has iTunes 7.7

[peanut1]

an office colleague of mine just told me that when he tried to update to 2.0, iTunes told him he was up to date at 1.4...

anyone have this issue recently?

that happened to me BEFORE I downloaded iTunes 7.7, does he have the most recent iTunes?

[jr1414]

Hope this means we all should be getting through. I still have the same error message about no service detected, it hasn't changed in about 10 minutes. Hopefully it's not bricked for real.

[sbpwjm]

that is what i told him (7.7) and he said he installed 7.7. first...

[lman]

now i need help, my phone activated and no longer goes to the itunes plug in screen, but when i plug the phone into the computer, it doesn't bring up the sync options, it still is trying to activate and i'm still getting that error....

[stpamamos]

that is what i told him (7.7) and he said he installed 7.7. first...
Maybe they put a hold on the downloading of the new software while they clear up this whole mess with the servers.

[stpamamos]

Has anyone else noticed that the news stories are focused on new iPhone adopters who are out of luck and not mentioning the thousands of gen 1 iPhone owners who have been locked out of their phone for the day?

[jr1414]

That might make some sense to delay the software until they're ready... Anyone else making any progress. over 15 minutes waiting for a signal now....

[musicmanmu]

FINALLY! Restoring from backup. Will report any success/issues.

[sbpwjm]

that is my guess as well.... that they stopped 2.0 from being downloaded for abit to ease the situation... they are probably trying to help the folks with the new phones... : )

there is another thread for someone who was in the middle of going to 2.0 and now iTunes is telling him that he is current a 1.4..

[VegazTheone]

Finally!!! I went to the barbershop took me 2hours come home and im syncing...apple still sucks and i know i am most def not getting a iphone 3g like i planned this weekend...no way...

[musicmanmu]

NOOOO! Spinning wheel of death now. And to boot, I apparently only updated to 1.1.4, not 2.0...Any suggestions?

[stpamamos]

NOOOO! Spinning wheel of death now. And to boot, I apparently only updated to 1.1.4, not 2.0...Any suggestions?
Wait a day.
That is all I can think of at this point.
I'm just hoping when I get home from work the stupid activation server is back up.

[musicmanmu]

I got it to work, but when I try to restore to backup, I get the apple and the spinning wheel of death.

Is my only recourse now to set it up brand new, thus obliterating my contacts and other info??

[stpamamos]

I got it to work, but when I try to restore to backup, I get the apple and the spinning wheel of death.

Is my only recourse now to set it up brand new, thus obliterating my contacts and other info??
You will have the back up of those contacts on your PC. That is the purpose of the backup. Plus..if you use Outlook you can easily sync them.