v2.0 Exchange support problems... bugs

[tharmsen]

So, when I attempt to setup my exchange service, everything goes smoothly until it prompts you to enter your password. Once you enter your password, it tells you that you will start receiving data once you set a new "passcode". Neither I nor my IT department knows what a passcode is (note, not a password).

Even if you try to enter a new "passcode" the second you try to start typing the window closes then Exchange locks your account out because you've used the wrong password (note, not passcode). So you have to have IT unlock your account to try it all over again... and each time you meet with the same result.

[ColsTiger]

I don't know. I couldn't set mine up either, but it wasn't because of the passcode. I think my problem is getting the right exchange server name. And there's not really a lot of explanation about setting it up on apple's site either.

[patrickj]

My setup also went without a hitch, and without any mention of or prompt for a 'passcode'. I just entered my Exchange account credentials / server address etc. as normal.

[tharmsen]

Ok, after jacking with this for an hour I finally figured out what I did wrong. It's both a user error (me being in a hurry) and a bug in the software that results in this rather frustrating exercise.

When you enter your user name, be sure that between your domain and your user name that you use a \ and not a /. In the iPhone keyboard menu the / appears when you click the "@123" button but the \ does not - not until you hit the submenu button that takes you to additional numeric/character keys where you'll find the \.

That's the user error part.

Now, if you do make this mistake the iPhone will accept it and it will validate with Exchange. It will ask you for your Exchange password then it will ask you for a passcode. Once it asks you for the passcode, that screen will immediately crash (close) and you'll get an error message saying your password is invalid. Depending on your companies security policies, it will lock your account out immediately and will require IT to unlock it.

If the application were properly coded, it would tell you that your user name was invalid and prompt you to reenter it.

So, if you have this problem - that's why. :)

Keep in mind that if you use Yahoo, Google or iCal calendars, once you activate Exchange you will wipe all of them out.

[tharmsen]

Oh, and I just figured out what the passcode is that it's forcing... it's to unlock the screen! That's horrible! I hope Apple gets enough complains to remove this junk... God, why would they do that? Now to wake your phone up you hit the slider then enter your 4 digit passcode.

I hear that the same nuisance occurs on the Blackjack (buddy at work has one). WTF?

[patrickj]

Ok, after jacking with this for an hour I finally figured out what I did wrong. It's both a user error (me being in a hurry) and a bug in the software that results in this rather frustrating exercise.

When you enter your user name, be sure that between your domain and your user name that you use a \ and not a /. In the iPhone keyboard menu the / appears when you click the "@123" button but the \ does not - not until you hit the submenu button that takes you to additional numeric/character keys where you'll find the \.

That's the user error part.

Now, if you do make this mistake the iPhone will accept it and it will validate with Exchange. It will ask you for your Exchange password then it will ask you for a passcode. Once it asks you for the passcode, that screen will immediately crash (close) and you'll get an error message saying your password is invalid. Depending on your companies security policies, it will lock your account out immediately and will require IT to unlock it.

If the application were properly coded, it would tell you that your user name was invalid and prompt you to reenter it.

So, if you have this problem - that's why. :)

Keep in mind that if you use Yahoo, Google or iCal calendars, once you activate Exchange you will wipe all of them out.

Jeez - I almost mentioned the backslash not forward slash thing for domain name - forgot while I was drafting the reply - might've saved you a little time. Anyway glad you got it worked out.

One other small tip on how to enter the domain name - you can skip the slashes altogether and just enter username.DomainName in that field.

I agree that the iPhone is handling the mistake in an abismally stupid way as well - hope they change that quick.

[mediarite]

My setup went flawlessly. When it asked for a server, I just entered our Outlook Web Access address. I now have email, contacts and calendar all LIVE and managed via push, natively. This is a KILLER app for me. It's the one thing I wanted over anything else on this device.

YES!!

[NateEssex]

Are you guys who are successfully using Exchange also able to have a different set of iCals, contacts, email?

[mediarite]

Are you guys who are successfully using Exchange also able to have a different set of iCals, contacts, email?

Contacts and Calendar are overwritten by Exchange (you get a warning before making them active). Which is perfect for me, but will likely be a problem for others.

You can still have multiple Email accounts.

You can opt to NOT enable the Exchange calendar and contacts, and JUST enable the email.

[JoeT]

Where do you set this up on the iPhone?! I have 2.0 installed.

[hydro94530]

My setup went flawlessly. When it asked for a server, I just entered our Outlook Web Access address. I now have email, contacts and calendar all LIVE and managed via push, natively. This is a KILLER app for me. It's the one thing I wanted over anything else on this device.

YES!!

Can you walk me through with exactly what you did? I have the following:

Email: first.last@company.com

Server: (our webmail server is listed as this) https://webmail.company.com/exchange

Username: Domain\username

Password: password

Description: this i assume doesn't matter, right now it appears as my email address.

How did yours work, does anything look wrong here?

[NateEssex]

Contacts and Calendar are overwritten by Exchange (you get a warning before making them active). Which is perfect for me, but will likely be a problem for others.

You can still have multiple Email accounts.

You can opt to NOT enable the Exchange calendar and contacts, and JUST enable the email.

I can't remember who, but I believe someone posted you could have both calendars synced. The contacts was the question.

Have you tried to just do the calendars?

P.S. I'm almost done syncing after 2.0 update :)

[flabyboy]

Oh, and I just figured out what the passcode is that it's forcing... it's to unlock the screen! That's horrible! I hope Apple gets enough complains to remove this junk... God, why would they do that? Now to wake your phone up you hit the slider then enter your 4 digit passcode.

I hear that the same nuisance occurs on the Blackjack (buddy at work has one). WTF?

My corporation has it as parts of its requirements to access their server. They don't want some random person to get on their intranet and access confidential ****. It did it on my palm T/X, my Sprint Mogul and I am sure when they decide to support the iphone it will happen on it as well

I have not downloaded 2.0 as I am getting the 3G tomorrow. Where do you setup you exchange account? Under email?

[mediarite]

Settings > Mail, Contacts, Calendar >Add Account > Microsoft Exchange

Complete the fields.

Voila.

[mediarite]

Server: (our webmail server is listed as this) https://webmail.company.com/exchange


How did yours work, does anything look wrong here?

You probably need to make the server entry "webmail.company.com" (https://webmail.company.com/exchange)

[hydro94530]

You probably need to make the server entry "webmail.company.com" (https://webmail.company.com/exchange)


THANK YOU!! That got it working!

[JoeT]

Settings > Mail, Contacts, Calendar >Add Account > Microsoft Exchange

Complete the fields.

Voila.


And if you had one set up that way in 1.1.4, will it now magically autosync everything?

[jjsmith]

Do you need an SSL certificate on the server to connect the iPhone to Exchange?

[Attime7]

Heya guys!

I'm brand new to the site and have a quick question I'm hoping you can help me with. I too am having issues with the exchange server e-mail. Does anyone out there use owa instead of webmail? If so, any idea what the settings might be?

Thanks for any help you can you can provide.

[ColsTiger]

Heya guys!

I'm brand new to the site and have a quick question I'm hoping you can help me with. I too am having issues with the exchange server e-mail. Does anyone out there use owa instead of webmail? If so, any idea what the settings might be?

Thanks for any help you can you can provide.

I'm in the same boat. How should you use the web access address?

Should you include the entire address like this:

http://www.harris.k12.ga.us/exchange/

[tharmsen]

Do you need an SSL certificate on the server to connect the iPhone to Exchange?
SSL is optional, depends on your Exchange server configuration.

[tharmsen]

My corporation has it as parts of its requirements to access their server. They don't want some random person to get on their intranet and access confidential ****. It did it on my palm T/X, my Sprint Mogul and I am sure when they decide to support the iphone it will happen on it as well

I have not downloaded 2.0 as I am getting the 3G tomorrow. Where do you setup you exchange account? Under email?
So it's something my IT department did? I'm going to send some dirty emails... after I spoof my co-workers email addy. :D

[ColsTiger]

SSL is optional, depends on your Exchange server configuration.

Could be my problem. Might have to wait a while on Exchange.

[mediarite]

I'm in the same boat. How should you use the web access address?

Should you include the entire address like this:

http://www.harris.k12.ga.us/exchange/

generally you'd just enter this "www.harris.k12.ga.us", but your IT guys might have set something up to mask your actual OWA address.

[dropkick]

Hey everyone,

I am experiencing this issue as well, it is driving me nuts!! Any help would be appreciated. Please see images of the error and my config (new screenshot ability is quite nifty). I can't figure out where I am going wrong.

http://lh6.ggpht.com/eric781/SHepuz-jYHI/AAAAAAAAAGM/CY6uI-gMPmU/error.jpg?imgmax=400

http://lh4.ggpht.com/eric781/SHepu43dt9I/AAAAAAAAAGE/Z045XF_1b8A/config.jpg?imgmax=400

[Cliffman]

How do I sync using MS exchange and not Itunes?

Thanks

[ColsTiger]

How do I sync using MS exchange and not Itunes?

Thanks

The sync with MS Exchange is an over the air sync of your corporate email, contacts, and calendar. It doesn't have anything to do with your iTunes sync.

[tinycorkscrew]

Oh, and I just figured out what the passcode is that it's forcing... it's to unlock the screen! That's horrible! I hope Apple gets enough complains to remove this junk... God, why would they do that? Now to wake your phone up you hit the slider then enter your 4 digit passcode.

I hear that the same nuisance occurs on the Blackjack (buddy at work has one). WTF?

The passcode appears because your Exchange server's administrator is forcing mobile users to enter a passcode. You can go into Settings > General > Passcode Lock and change from "Immediately" to "After 1 Hour."

[tinycorkscrew]

Hey everyone,

I am experiencing this issue as well, it is driving me nuts!! Any help would be appreciated. Please see images of the error and my config (new screenshot ability is quite nifty). I can't figure out where I am going wrong.

http://lh6.ggpht.com/eric781/SHepuz-jYHI/AAAAAAAAAGM/CY6uI-gMPmU/error.jpg?imgmax=400

http://lh4.ggpht.com/eric781/SHepu43dt9I/AAAAAAAAAGE/Z045XF_1b8A/config.jpg?imgmax=400

Your Exchange administrator is requiring a passcode.

[dropkick]

Your Exchange administrator is requiring a passcode.

I figured out what my problem was - when you enter your password it must contain letters, numbers, and a symbol; I was using just letters/symbols. This could just be company policy, not sure.

[tinycorkscrew]

I figured out what my problem was - when you enter your password it must contain letters, numbers, and a symbol; I was using just letters/symbols. This could just be company policy, not sure.

Yes, it is your company's policy. Mine requires numbers only.

[Attime7]

Let me ask another dumb question. Do I need to be on AT&T "Exchange Data Plan" for this to work or is it not necessary. Still trying to figure out how to get it working through our OWA mail.

Thanks!

[ColsTiger]

Let me ask another dumb question. Do I need to be on AT&T "Exchange Data Plan" for this to work or is it not necessary. Still trying to figure out how to get it working through our OWA mail.

Thanks!


No. Several posters have verified that they are syncing with their Exchange servers without the enterprise data plan. Evidently, the enterprise data plan is for business account customers only.

[dropkick]

Let me ask another dumb question. Do I need to be on AT&T "Exchange Data Plan" for this to work or is it not necessary. Still trying to figure out how to get it working through our OWA mail.

Thanks!

I have exchange working and I am on the $60 AT&T iphone plan.

[Attime7]

Interesting - thanks guys! I'll keep messing around with the settings.

[JacksCSUF]

I don't know. I couldn't set mine up either, but it wasn't because of the passcode. I think my problem is getting the right exchange server name. And there's not really a lot of explanation about setting it up on apple's site either.


It sounds like a permissions issue on the exchange. You should not get that if you IT set up portal 443 correctly and if you user account on the exchange server has all the permissions set up right

The server admin never want to admit they dont have something configure right. Ours worked beautifully

[JacksCSUF]

No. Several posters have verified that they are syncing with their Exchange servers without the enterprise data plan. Evidently, the enterprise data plan is for business account customers only.

I disagree if you want to use your exchange then yes you do. You can set your email of up differently not using the exchange (which would not require you to have the exchange service) but then you cannot sync wirelessly with your contacts or calendar

[JacksCSUF]

No. Several posters have verified that they are syncing with their Exchange servers without the enterprise data plan. Evidently, the enterprise data plan is for business account customers only.

I disagree if you want to use your exchange then yes you do. You can set your email of up differently not using the exchange (which would not require you to have the exchange service) but then you cannot sync wirelessly with your contacts or calendar

[ColsTiger]

It sounds like a permissions issue on the exchange. You should not get that if you IT set up portal 443 correctly and if you user account on the exchange server has all the permissions set up right

The server admin never want to admit they dont have something configure right. Ours worked beautifully

Thanks for the help. It could very well be a permissions thing. Seeing as I work for a school district, it's hard to track down the Technology Coordinator to ask about this. School district employees are hard to catch during the summer.

[ColsTiger]

I disagree if you want to use your exchange then yes you do. You can set your email of up differently not using the exchange (which would not require you to have the exchange service) but then you cannot sync wirelessly with your contacts or calendar

Well, I've had four different people (counting dropkick above) that have verified they've got MS Exchange fully functional without paying the enterprise data plan.

[staggarlee]

[quote=ColsTiger;297080]Well, I've had four different people (counting dropkick above) that have verified they've got MS Exchange fully functional without paying the enterprise data plan.[/quote

I set mine up with my Exchange server at work immediately. No problems here and I am on a personal plan.

[ColsTiger]

[quote=ColsTiger;297080]Well, I've had four different people (counting dropkick above) that have verified they've got MS Exchange fully functional without paying the enterprise data plan.[/quote

I set mine up with my Exchange server at work immediately. No problems here and I am on a personal plan.

That makes five.:smile: