Average Activation Time in the Southeast??

[Socialthinker]

I'm in NC....noticed some people from GA have been endlessly waiting on the fabled activation email....anyone else in the southeast having the same problem? Also noticed that at least one poster (JP-something) finally got theirs activated....if you're reading....what was your wait time? Same goes for anyone else in the region...how long did you wait?

P.S. Seems to be affecting existing customers mostly....interested in hearing from those folks....

[tjpyles]

Verizon wireless customer in Birmingham, AL. Porting over my existing number - I've been waiting just short of 3 hours now.

[Socialthinker]

Guess I should've heeded my own request, forgot to tell how long my wait has been....I've been waiting since about 8pm....roughly three hours as well.

[Neil]

I'm waiting in Colo.--transfer from verizon. Are we supposed to be able to use some iphone functions? Mine turns on, but can't access anything other than emergency function.

[Sobe]

South Florida Here.

3.5 hours so far.

Existing Family Plan member.

[Socialthinker]

Neil,

It will stay that way until it's activated....

Sucks, don't it.

[deac]

in COla, SC -- got the 24 hr wait email and a second email strange just said to expect another email to say when it would activate.

and for now I'm dead in the water. The phone won't do anything but turn on to the emergency number screen -- cannot get beyond that. one call to one of the numbers offerred no answers or help. On hold with another number now.

Looks like with the server outage during sales time at ATT and took nearly 2 hrs at store ( was 30th on line), ATT wasn't quite ready.

[ximermot]

I'm in Kentucky, been waiting 4 hrs 10 mins. Damn this sucks:frown:

[Socialthinker]

in COla, SC -- got the 24 hr wait email and a second email strange just said to expect another email to say when it would activate.

and for now I'm dead in the water. The phone won't do anything but turn on to the emergency number screen -- cannot get beyond that. one call to one of the numbers offerred no answers or help. On hold with another number now.

Looks like with the server outage during sales time at ATT and took nearly 2 hrs at store ( was 30th on line), ATT wasn't quite ready.

Cola-town....go Game****s.....yeah, the store up here took the server hit as well. They were breaking out the old school receipt books when they finally came back up. I was number 13 in line....lucky number 13 it seems.

Not. :)

[RchGrav]

I am in New Jersey..

It has been 4 hours since I began the activation process..

I am an current customer of Cingular/AT&T and I was porting one of my existing numbers.

I had a lot of trouble getting through the initial screen, but after 2 hours and a couple of phone calls I got past that.

Then they deativated my current cell phone and I got the e-mail stating it would take additional time to complete.

At this point it has been over 2 hours since I got that e-mail and I still haven't heard anything.

I am in Southern New Jersey.

[mattmanatl]

Still waiting here in Atlanta, called AT&T told it could take 30 or more minutes that was 2 hours ago... frustrating, but at least I have one...

[Platinum]

I have been waiting since like 7:20 and still nothing, existing customer

[Alexander]

I'm in NC....noticed some people from GA have been endlessly waiting on the fabled activation email....anyone else in the southeast having the same problem? Also noticed that at least one poster (JP-something) finally got theirs activated....if you're reading....what was your wait time? Same goes for anyone else in the region...how long did you wait?

P.S. Seems to be affecting existing customers mostly....interested in hearing from those folks....

I was one of the Atlanta waiters along with JP, took me approx. 3 hours for the activation. Now, I am in love with it.

EDIT: Existing number, existing customer.

[Denny Crane]

I'm a little more than two hours into the process.....Ugggghhh.

[mattmanatl]

don't think I can go to sleep until I see this thing work... looks like 3 or more hours for existing customers... does that sound right... started the process at 7:45...

[slipperypete]

I'm a little more than two hours in to the process.....Ugggghhh.

3+ hours for me, finally activated. Love it

[MandyCh1ck]

ugghh.. I've been waiting since 7:30. Existing customer, Tallahassee, FL. It makes me so frustrated that I can't do anything to help speed it along. I just wish I could play with it... and now I can't even talk on my other phone! But... at least I have one, I can't wait to use it!

[travelgirl]

I'm near Huntington WV and I waited about 15 minutes until I could call out and about 2.5 hours until I was fully functional. I can now send and receive calls, email, everything. Woo Hoo!!!!! My husband says the sound on the other end is great. He said "It's like you're in the next room"... I was, but that's not the point. The sound is great, at least from one AT&T phone to another.

[bsharp]

Atlanta - Still waiting. 3 hours/30 minutes.

[MandyCh1ck]

can someone explain what it does when it's actually activated? do you need to get that email or does it just let you know? does the phone just start working? any noise or text message? just so i have an idea if i should stare at my inbox or constantly push the button on the phone... haha. i'm getting obsessive at this point.

[thedwp]

Nashville, going on 4 hours.

[iWant]

Dallas.
From T-mobile - took 20 minutes.

[Socialthinker]

can someone explain what it does when it's actually activated? do you need to get that email or does it just let you know? does the phone just start working? any noise or text message? just so i have an idea if i should stare at my inbox or constantly push the button on the phone... haha. i'm getting obsessive at this point.


I think I share Mandy's sentiment here....I've hit the "Send/Receive" button on my email at least a thousand times! But I guess there's hope....a couple three-hour-waiters rogering up....so hopefully the end is near. (still like to know what to expect when it finally activates though)

[Sobe]

Mmm, hour 4 is minutes away!

[travelgirl]

The way mine happened was I did the thing on iTunes and it said it was in the process of activating. I goofed around on the internet for a little while and then got an email that said this:

Congratulations, AT&T is now transferring your existing mobile number to this iPhone.


Your iPhone mobile number will be:

123-456-7890 (Ha Ha, I changed this so you guys wouldn't get my REAL number)


Your iPhone may now make outgoing calls but will be unable to receive calls on your existing mobile number until the transfer is complete.

You will receive an email confirmation once your mobile number transfer is complete. If you have not done so already, please connect your iPhone to your computer now to complete this activation (or click here if your iPhone is already connected).

---Then a while later I got this email

Congratulations, AT&T has successfully transferred your existing mobile number.


Your iPhone mobile number is:

123-456-7890

After that I was able to do everything.

[Platinum]

I think I share Mandy's sentiment here....I've hit the "Send/Receive" button on my email at least a thousand times! But I guess there's hope....a couple three-hour-waiters rogering up....so hopefully the end is near. (still like to know what to expect when it finally activates though)

Same here!!!

[420greg]

My first attempt to activate failed since I have a government discount on my current at&t account. I was on hold for the business unit to get the discount temporarily removed so I could replace a phone on my family plan. After 58 minutes on hold I got dumped.

I just activated it like a new customer and it took about 3 minutes.

I am in Orlando, FL. I do have at&t dsl so maybe that helped since I did not have to route out to another ISP.

[mattmanatl]

ugggh... still waiting 3 hours 30 minutes... keep checking email but nothing...

[MandyCh1ck]

a little over 4 hours... officially longer than i waited in front of the store to get it

[mattmanatl]

should I go to bed...??? or should I wait... ok... I'll keep waiting... I can't believe I have it, but I can't use it yet... but then again... I have one...

[Socialthinker]

I think we should all lobby AT&T to provide one free iTunes download for every six minutes that we had to wait....huh, who's with me??

[Crash27k]

I do not think this is akward. I switched from Sprint to Cingular last year and it took a while to get the number switched. Just blows

[matyb2233]

I'm in NC....noticed some people from GA have been endlessly waiting on the fabled activation email....anyone else in the southeast having the same problem? Also noticed that at least one poster (JP-something) finally got theirs activated....if you're reading....what was your wait time? Same goes for anyone else in the region...how long did you wait?

P.S. Seems to be affecting existing customers mostly....interested in hearing from those folks....
I am going on Five HOurs of Endless fun. In the GA.. But might i ad that the emergency function looks nice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[MandyCh1ck]

I do not think this is akward. I switched from Sprint to Cingular last year and it took a while to get the number switched. Just blows

but i do think this is pretty sad for existing Cingular/AT&T customers, why does it seem that ours are taking longer?

[mattmanatl]

I don't want to bash APPLE or AT&T, but as an existing customer or AT&T, this should have taken no time at all... I can't believe I'm still waiting, any updates on activation status of others in ATL or GA...

[ColsTiger]

It's just one of those things. I got the Needs Additional to Activate message at 6:58 Eastern. It's now almost 5 hours later and still no activation. They finally told me it was probably a defective SIM card. If it doesn't activate by in the morning, I'm taking it back to ask for another SIM card.

[JnC]

Charlotte NC
4 + hours, still waiting
Old voice plan on an existing cingular account
A friend of mine called ATT, they said the server was overloaded... 2 or more hour wait... think it should be updated by morning. Fitting prediction since it's approaching midnight.

[JnC]

It's just one of those things. I got the Needs Additional to Activate message at 6:58 Eastern. It's now almost 5 hours later and still no activation. They finally told me it was probably a defective SIM card. If it doesn't activate by in the morning, I'm taking it back to ask for another SIM card.

Did you get an email from ATT?

[mattmanatl]

Don't tell me a defective SIM that would SUCK! This can't be happening...

[Platinum]

Don't tell me a defective SIM that would SUCK! This can't be happening...

I would bet more on the side of just server load, there are tons of people trying to do it at once. AT&T had a major server crash while I was trying to buy it today as well.

[ColsTiger]

Did you get an email from ATT?

Yep. With a number to call and an activation ID number. Talk to four different people. They finally told me to take it back in the morning.

[mattmanatl]

That's what I'm betting on... as I get ready to go to bed without even getting past the emergency number screen... can't wait until tomorrow... wait I said that last night too... but at least I have one...:smile:

[mattmanatl]

well, I haven't even received an activation number... so I'm not going to call it DOA yet!

[ColPhorbin]

I've probably slid this emergency tab over and played with the keypad (ie see how fast i can dial people's numbers) like 6739346743 times...its been about 2 hours for me yes im in georgia and ive been a cingular customer for 6 years

[mattmanatl]

I feel your pain ColPhorbin (http://www.everythingiphone.com/forum/members/colphorbin.html) hopefully we will get that MAGIC email soon... decided I'll give it until 1 AM then I've got to go to bed...

[RchGrav]

I hope as people start getting their magic e-mail that they post as soon as it happens. Thus far since no one else has posted I would have to assume no one is getting these e-mails, except the few we have already heard about.

Please let us know what your current status is.

My status is

1st E-mail Received 9:03pm
Time Elapsed 3:10 hours
No 2nd email yet.

[awesker3]

can someone explain what it does when it's actually activated? do you need to get that email or does it just let you know? does the phone just start working? any noise or text message? just so i have an idea if i should stare at my inbox or constantly push the button on the phone... haha. i'm getting obsessive at this point.


I'd like to know the answer to this as well. Anyone?

For my Itunes account, I used a .Mac email address which I have since LONGGGGGGGGGG gotten rid of.

Do you actually have to GET the emails or are they just notifcations? I hope they don't have links in them or anything that you have to follow through with because I won't get the emails due to the old email address.

[RchGrav]

I'd like to know the answer to this as well. Anyone?

For my Itunes account, I used a .Mac email address which I have since LONGGGGGGGGGG gotten rid of.

Do you actually have to GET the emails or are they just notifcations? I hope they don't have links in them or anything that you have to follow through with because I won't get the emails due to the old email address.

Uh Oh, this can't be good. The person on the phone said that there was a link you had to click.


Did you get the first e-mail?

[RchGrav]

AT&T is now processing your activation.


You will receive an email confirmation once your activation is complete.

[Survivor61]

Grrr somehow had the wrong email address in the Itunes store so when it told me it needed more time for activation, and they will email me, it will bounce im sure. so ...... will the phone just come on when its done since I can't wait for the email info?????

[mjeagent]

No problems in VA...said it would take up to 3 minutes to activate...took closer to 45 seconds.

Mike

[awesker3]

Uh Oh, this can't be good. The person on the phone said that there was a link you had to click.


Did you get the first e-mail?


A link that does what? It states the email is a "confirmation"? can you clarify?

Thanks for your input though.

[JnC]

Yep. With a number to call and an activation ID number. Talk to four different people. They finally told me to take it back in the morning.

Where did you buy it? ATT or Apple?

[ColPhorbin]

I just talked to the ATT number (1-877-419-4500) and the guy said on his end everything looked fine, registered and everything. He put me through to the Apple people and the lady said I definately wasn't the first person with the "awaiting confirmation email" problem and that it could take up to 24 hours. She said it was because so many people are activating.
Did they really not know how many phones were made and how many people to expect to be activating on Friday night? Just get adequate servers to handle it. It's not like an unexpected surprise or something...anyway thats what i wanted to yell at her

[mattmanatl]

well, thanks for all of that info... don't think I can wait much longer, getting tired and even the excitement is starting to wear off, I'm sure it will return in the morning... submitted at 7:45 ATL, GA and still waiting... 12:30 AM... ugggghhhh getting sleepy... very very sleepy... good night all and good luck...

[awesker3]

well, thanks for all of that info... don't think I can wait much longer, getting tired and even the excitement is starting to wear off, I'm sure it will return in the morning... submitted at 7:45 ATL, GA and still waiting... 12:30 AM... ugggghhhh getting sleepy... very very sleepy... good night all and good luck...


Hey Matt,

Can you clarify the "confirmation" email that you received? Or have you not even gotten the email yet? Some people are saying they have gotten several emails indicating an update on activation status?

You have been waiting for 5 hours now and no activation? I have been waiting for about 45 minutes. I am in Las Vegas, Nevada

Thanks

[Socialthinker]

well, thanks for all of that info... don't think I can wait much longer, getting tired and even the excitement is starting to wear off, I'm sure it will return in the morning... submitted at 7:45 ATL, GA and still waiting... 12:30 AM... ugggghhhh getting sleepy... very very sleepy... good night all and good luck...

Same here....the thrill is gone...so to speak. Submitted at 8pm....and still waiting. I'm not unrealistic and completely understand "server overload", but if this is still happning in "24 hours", I think I'm going to start seeking some retribution. At some point ATT needs to make up the difference.

Good luck everyone.

[RchGrav]

A link that does what? It states the email is a "confirmation"? can you clarify?

Thanks for your input though.

I don't know, thats just what they said. Maybe someone who has gotten the second e-mail can clarify if there was a link or not, and what it did.

[ColPhorbin]

Yeah I don't feel like being on hold for 20 more minutes but if anyone is on hold now or is going to call should ask what happens with the email and what they recommend we do (power cycles? hold home and on/off to reset?)in the meantime...

[awesker3]

Yeah I don't feel like being on hold for 20 more minutes but if anyone is on hold now or is going to call should ask what happens with the email and what they recommend we do (power cycles? hold home and on/off to reset?)in the meantime...


I agree. I am on hold right now with Apple Technical Support. Att doesn't know sh_t.

I have been power cycling the phone and still on the activation screen.

Any others?

[ColPhorbin]

I'm on a wireless connection...I wonder if that lessens my odds of activating soon.

[awesker3]

I'm on a wireless connection...I wonder if that lessens my odds of activating soon.

I don't think so. I am on a wired cable connection going on an hour and a half.

[ColPhorbin]

This blows man...I'm gonna go tweak the playlist i've got ready to put on whenever these f*cks get their sh*t straight....c*ck s*cking f*gg*ts stupid ***hole r*t*rds b*rb*r* str**s*nd

[awesker3]

This blows man...I'm gonna go tweak the playlist i've got ready to put on whenever these f*cks get their sh*t straight....c*ck s*cking f*gg*ts stupid ***hole r*t*rds b*rb*r* str**s*nd


haha, the recurring theme seems to be waiting on activation. All of us have completed the process successfully and I am not worried at this point.

[iWant]

I'm on a wireless connection...I wonder if that lessens my odds of activating soon.

I was on wireless and it activated in less than 20 minutes..

Just the luck of the draw i guess.

[ColPhorbin]

I'm hoping that as the night goes on things improve so we all wake up like kids on Christmas. I already had trouble sleeping last night cause i was excited it was June 29th but now I don't see how I'm gonna go to sleep tonight...BTW you can dial a number and hit call and get a glimpse of the in-call menu while you wait...anyone here play Halo 2? i might be gettin on in a second

[smithhouse]

im in the same boat.i have a question,i put the wrong email address in.i see everyone is getting a email telling them there phone is activacted but if i get that email will i have to click on a link to get the phone to work.if so how can i fix this.

[Survivor61]

Ok, AT&T corrected my email address but said I won't get a confirm message since its in the activation process as the wrong one BUT it won't matter, I don't need the email for anything to complete the activation. I hope she knew what she was taking about, she put me on hold several times like she had to go ask someone.

Man, didn't think the activation would take me longer then it did to buy the phone LOL.

[ColPhorbin]

Thats been the question of the night...i think people get their emails and go off and play with the phone rather than post anymore here

[MandyCh1ck]

yeah, i'm pretty sure that's what has been happening. it rocks for them, but sucks for the people still waiting. as soon as mine does anything, i'll post details before i go play with it. but then again... everyone will probably beat me - 5 hrs, 40 mins and counting...

[duckfool]

Arkansas, I walked straight from the ATT store to the nearest wifi with my powerbook and activated the phone (existing att customer) took me about 2 min. Friend of mine who is 10 miles from me has hers hooked up to her mac as well (she ended up with 3!) anyway, hers has been hooked up and trying to activate for several hours... mine was the first activated in the region for sure, mine was online at 6:20PM CST. This is certainly server load, which could have been avoided. I can tell you it ROCKS! you will want to smack jobs for the ringtone issues and inability to change sms/email etc tones (only 1 tone OMG!).

I've got it synced to my exchange 2003 box, imported all of my contacts... google maps ROCK, so does browser... WIFI easy...

had one lockup already but I'm beating the beans out of this thing...

[iLawyer]

New Jersey. Existing Cingular Customer. 3.5 hours. Still waiting.

[MandyCh1ck]

this sounds like an east coast problem, which is sad with atlanta being headquarters and all.

[nashpreds99]

I waited for over 8 hours in the hot Nashville, TN sun for my phone(#3 in line). I then had to wait almost an hour for the AT&T store to figure out how to sell the phone to me. I have now waited over 5 hours for this activation email. I am switching over from Sprint. I am so mad right now at AT&T. I understand that there is a lot of people activating but they should have been prepared. This is irritating! I'm starting to wish I didn't port my number...

[iPhoneObsessed]

I honestly feel like crying.


5.5 hours and counting.
Hattiesburg, MS (CST)
Existing AT&T customer


I don't have a phone. No landline and now my cell is out bc of this crap.
The worst part is that I asked off today (Friday) so I have to work tomorrow (Saturday). If I don't walk in there with an iPhone I'll be ashamed to even go to work. I can hear it now: "haha. You waited in line alllll day long and paid a buttload of money for a phone that doesn't work".
Every time I look at my email and see no new messages I just want to scream. I was so scared I wouldn't get one.
And now, it's almost like that came true.


I know I'm being over-dramatic.
It's just seeing it sit right here next to me and I can't do anything??? wtf. This really feels like some kind of very very cruel torture or something.
I wish I lived whereever people are not having a problem. This is ridiculus.

:mad:

[RchGrav]

New Jersey. Existing Cingular Customer. 3.5 hours. Still waiting.

New Jersey 4.75 hours.. Still waiting also. The servers are MAJORLY screwed. I let it go MANY hours and then finally called one last time figuring they would know more. They said go to bed, at this point it could be up to 24 hours. My understanding is that certain accounts can't be handled and are going into a special queue to be rectified. Or possibly certain servers could have just crashed (the ones involved with transferring existing accounts.) and they are scrambling to bring everything back on line and start processing accounts.

Shouldn't people be chiming in saying that they finally got their activation e-mail if they did?

[MandyCh1ck]

New Jersey 4.75 hours.. Still waiting also. The servers are MAJORLY screwed. I let it go MANY hours and then finally called one last time figuring they would know more. They said go to bed, at this point it could be up to 24 hours. My understanding is that certain accounts can't be handled and are going into a special queue to be rectified. Or possibly certain servers could have just crashed (the ones involved with transferring existing accounts.) and they are scrambling to bring everything back on line and start processing accounts.

Shouldn't people be chiming in saying that they finally got their activation e-mail of they did?


I agree with you, thanks for the info. After 3 hours of standing in line, and 6 1/2 hours of waiting by my computer, I give up. I'm going to bed.

Goodnight everyone, good luck.

[RchGrav]

I honestly feel like crying.


5.5 hours and counting.
Hattiesburg, MS (CST)
Existing AT&T customer


I don't have a phone. No landline and now my cell is out bc of this crap.
The worst part is that I asked off today (Friday) so I have to work tomorrow (Saturday). If I don't walk in there with an iPhone I'll be ashamed to even go to work. I can hear it now: "haha. You waited in line alllll day long and paid a buttload of money for a phone that doesn't work".
Every time I look at my email and see no new messages I just want to scream. I was so scared I wouldn't get one.
And now, it's almost like that came true.


I know I'm being over-dramatic.
It's just seeing it sit right here next to me and I can't do anything??? wtf. This really feels like some kind of very very cruel torture or something.
I wish I lived whereever people are not having a problem. This is ridiculus.

:mad:

I totally feel your pain, I'm living it with you.. I'm practicing my sliding skills and getting down speed dialing numbers on the number pad. LAME!!!

I'm going to bed!

Nighty Night, you should too!

[captain4004]

I decide bypass the deposit that AT&T was asking for and I opted to do the pay as you go program signed up, only took 10 minutes to activate Phone works great.:laugh2:

[awesker3]

New Jersey 4.75 hours.. Still waiting also. The servers are MAJORLY screwed. I let it go MANY hours and then finally called one last time figuring they would know more. They said go to bed, at this point it could be up to 24 hours. My understanding is that certain accounts can't be handled and are going into a special queue to be rectified. Or possibly certain servers could have just crashed (the ones involved with transferring existing accounts.) and they are scrambling to bring everything back on line and start processing accounts.

Shouldn't people be chiming in saying that they finally got their activation e-mail if they did?


You are exactly right. I was given the same information by Apple Technical Support and ATT Iphone Activation Support.

I am actually in Las Vegas, Nevada. This does not appear to be an East coast problem, since Los Angeles, California and a lot of the West Coast are in the same boat.

Keep us updated on everyone's status.

[iPhoneObsessed]

HOLY HELL I'M SO GLAD I DIDN'T GO TO SLEEP YET.


It took about 6.5 hours, but it's done!!!


I haven't even pressed any menu buttons yet I wanted you all to know about this since no one has really updated.
I got an email from them, and it said to connect your iphone to the comp, and if it's already connected 'click here'. Well the click here link was not a link. and I swear I was tearing up again. But, I just undid the usb cable, then put it back in and my iphone activated all by it's little self and i'm so happy.


sorry you guys... I have to go!!! lol.


again, just so you all know..

hattiesburg ms
6.5 hour wait (and not counting anymore!!!)
Existing customer




YAYYAYAYAYAYAY.

[awesker3]

HOLY HELL I'M SO GLAD I DIDN'T GO TO SLEEP YET.


It took about 6.5 hours, but it's done!!!


I haven't even pressed any menu buttons yet I wanted you all to know about this since no one has really updated.
I got an email from them, and it said to connect your iphone to the comp, and if it's already connected 'click here'. Well the click here link was not a link. and I swear I was tearing up again. But, I just undid the usb cable, then put it back in and my iphone activated all by it's little self and i'm so happy.


sorry you guys... I have to go!!! lol.


again, just so you all know..

hattiesburg ms
6.5 hour wait (and not counting anymore!!!)
Existing customer




YAYYAYAYAYAYAY.


CONGRATULATIONS...........I just wanted to confirm the link in the email was NOT a link? I am an existing customer also, and am going on 3 and a half hours.

I can't actually get the email because my ITunes email address has long since been removed.

Do you have anymore information? I am glad it finally activated for you.

[RchGrav]

HOLY HELL I'M SO GLAD I DIDN'T GO TO SLEEP YET.


It took about 6.5 hours, but it's done!!!


I haven't even pressed any menu buttons yet I wanted you all to know about this since no one has really updated.
I got an email from them, and it said to connect your iphone to the comp, and if it's already connected 'click here'. Well the click here link was not a link. and I swear I was tearing up again. But, I just undid the usb cable, then put it back in and my iphone activated all by it's little self and i'm so happy.


sorry you guys... I have to go!!! lol.


again, just so you all know..

hattiesburg ms
6.5 hour wait (and not counting anymore!!!)
Existing customer




YAYYAYAYAYAYAY.


:::: CRY ::::

Whatever. Atleast I hope mine will be working in the morning. I have somethin to look forward to.

[iPhoneObsessed]

CONGRATULATIONS...........I just wanted to confirm the link in the email was NOT a link? I am an existing customer also, and am going on 3 and a half hours.

I can't actually get the email because my ITunes email address has long since been removed.

Do you have anymore information? I am glad it finally activated for you.


Yea, it was supposed to be a link but I couldn't click on it. I use gmail, but gmail was just being stupid.
Since you can't read your email I wouldn't advise unplugging the iphone like i did b/c the iphone doesn't show anything new until it's ready to be FINALLY activated and you get the email.
if that makes any sense.



I need sleep but iphone is so more important. I'll check my email periodically if you have any other problems. :)

[awesker3]

Yea, it was supposed to be a link but I couldn't click on it. I use gmail, but gmail was just being stupid.
Since you can't read your email I wouldn't advise unplugging the iphone like i did b/c the iphone doesn't show anything new until it's ready to be FINALLY activated and you get the email.
if that makes any sense.



I need sleep but iphone is so more important. I'll check my email periodically if you have any other problems. :)


LOL, well sh_t, I have unplugged the phone and power cycled it now about 100 times. Unfortunately, nothing has changed.

Does the phone beep at you or anything when it finally activates?

Does it even matter that I am unplugging it and power cycling it? When it is ready, I am assuming it is ready, from what you are saying?

Thanks again. Give your 1st impressions also.

[iPhoneObsessed]

LOL, well sh_t, I have unplugged the phone and power cycled it now about 100 times. Unfortunately, nothing has changed.

Does the phone beep at you or anything when it finally activates?

Does it even matter that I am unplugging it and power cycling it? When it is ready, I am assuming it is ready, from what you are saying?

Thanks again. Give your 1st impressions also.


No, it doesn't actually. With me it didn't even register that it was activated until after I got the email and couldn't click on the link I unplugged it and plugged it back in and that's when the 'iphone is activating' message came up on the iphone screen.

as for 1st impressions.... (and i'm a little biased, lol) it's awesome. So easy to use. The first thing I did was call and wake up my boyfriend. Then I programmed my most dialed numbers in (I don't use outlook or anything so I was just going to manually program my numbers in). Then I tried out the text messaging and the settings menu. the keyboard is great. I'm not 'great' at it, lol, but I can tell since it's my first time using it and there are little mistakes on my part (the keyboard fixes 99% of any mistakes) I just know that in a couple days i'll be faster than ever before typing.

I haven't even gotten on the internet yet with it.

Or synced it with my comp to put music or anything on it.


But.. only thing I did not like..

I can't get the visual voicemail to work yet. I even woke someone up and made them call me and leave a voicemail. but when I go to the voicemails all it does is dials the voicemail # and I listen to the thing like I always have on my old phones. maybe it's the area I live.. maybe we're not updated yet or something. maybe I need to sync it with my comp. or maybe it's a settings thing or something.

but that's my only complaint...

:)

[awesker3]

No, it doesn't actually. With me it didn't even register that it was activated until after I got the email and couldn't click on the link I unplugged it and plugged it back in and that's when the 'iphone is activating' message came up on the iphone screen.

as for 1st impressions.... (and i'm a little biased, lol) it's awesome. So easy to use. The first thing I did was call and wake up my boyfriend. Then I programmed my most dialed numbers in (I don't use outlook or anything so I was just going to manually program my numbers in). Then I tried out the text messaging and the settings menu. the keyboard is great. I'm not 'great' at it, lol, but I can tell since it's my first time using it and there are little mistakes on my part (the keyboard fixes 99% of any mistakes) I just know that in a couple days i'll be faster than ever before typing.

I haven't even gotten on the internet yet with it.

Or synced it with my comp to put music or anything on it.


But.. only thing I did not like..

I can't get the visual voicemail to work yet. I even woke someone up and made them call me and leave a voicemail. but when I go to the voicemails all it does is dials the voicemail # and I listen to the thing like I always have on my old phones. maybe it's the area I live.. maybe we're not updated yet or something. maybe I need to sync it with my comp. or maybe it's a settings thing or something.

but that's my only complaint...

:)


Awesome! When you say unplug it, do you mean the USB cable or were you removing the Iphone from the dock and re connecting it ?

I am not sure what the deal is with Visual Voicemail not working. If you are activated, it should work? You did not put in your own SIM card right?

[iPhoneObsessed]

Awesome! When you say unplug it, do you mean the USB cable or were you removing the Iphone from the dock and re connecting it ?

I am not sure what the deal is with Visual Voicemail not working. If you are activated, it should work? You did not put in your own SIM card right?


yea, unplugging the usb cable from the comp is what I did.

I didn't put in my own sim card, I left the one that came with it in there.
I'll figure it out eventually, i'm sure. just after everything we've all been through today... i'm just glad it works. lol.. I hope you can get yours to work.. I really do. :)

::sends good vibes to your iphone::

Goodnight. :)

[mattmanatl]

OK, now I am officially pissed off... nothing after almost 12 hours, this really is sad... my iphone still on activation screen, no second email...

[RevRoy]

5 hours here in mount juliet tn.:foot: but is now working like a charm.:laugh2:

[Denny Crane]

OK, now I am officially pissed off... nothing after almost 12 hours, this really is sad... my iphone still on activation screen, no second email...

I feel your pain. I am into my 11th hour now. :(

[deac]

and the morning of Day 2 begins


still no email, still says "by or after 8:55 PM June 30" in email -- whata joke -- they ahve no clue and yet give a precise time


and unlike others, my existing phone (Alltel) is still working so not even that part of the porting has begun

and my beloved iPhone does absolutely nothing but give me a shot to call 911 ... can do nothing to get beyond the Activate iPhone screen and start playing, exploring

only solace is seeing tons of others on many different boards in the same boat.

So much of what I heard about ATT's rep is apparently true. They were not ready and are soiling Apple's name and buzz killing the early thrill. I guess it will all get worked out but how long now is anyone's guess.

My " I told you so" friends and enemies are chirping loudly re wait, don't buy early, let others work out the problems. Even ttold my brother last night when we read that many stores would have stock today that he ought to just wait.

Real bummer

[ColsTiger]

I know. I dread that more than anything. All the haters will be smiling this morning.

[iLawyer]

Just about 10 hours now. WTF.

[Platinum]

11 Hours here. Existing Customer

[gentlegiantcraig]

Notice the support number is removed from the itunes "activation requires addition time" screen if you update it.

[bsharp]

13 hours. My number sill works on my old cellular phone. Still waiting. AT&T seems to have stopped answering the phone.

"Spending $18,000,000 to upgrade your phone is impressive. Spending $18,000,000 a day is the new AT&T" ...... and apparently, not enough.
:foot:
:angry:

[iLawyer]

Your right, the phone number for AT&T is gone. Here it is 877 419 4500. Give them hell.

[mattmanatl]

I'm on hold with AT&T now and I think all of my patience is officially gone... I bought a $600.00 phone and now I have no phone and no service, even on my old phone. All of this after 6 months of anticipation... I'M A HUGE APPLE FAN... since the APPLE II, but this is going to hurt them, if people like me are getting this frustrated.

If I get through... I'll post any info...:angry:

[deac]

I just got thru on this number that was in my email informing me of 855Pm tonight -- 877-800-3701.

The guy offerred nothing of use -- just the standard excuse of so many activations blah blah blah and hopefully it would be soon. And of course the parting Have a wonderful day.

I asked about an idea I read on the Apple forums of asking them to cancel your Activation if you were trying to port a number from a different carrier and then reactivate simply as a new customer with a new number and then waiting a few days until tthings settle down and go in store and let them port the number over there. he said it worked like a charm for him anad he was up and running quickly after doing that.

So i asked the guy about doing that but noooooooooo, he said he wasn't Customer Care and only they could do that possibly. he gives me another number for Customer Care but neglects to tell me they aren't even available 24/7 on a week end like this. So after punching tons of buttons to no avail finally get message that they do not open until 9EST.

[mattmanatl]

Maybe it's time to use the ONLY feature that I can access on my iphone... 911 HELP!

More than 12 hours and no longer patient...

[zachoz]

I just got thru on this number that was in my email informing me of 855Pm tonight -- 877-800-3701.

The guy offerred nothing of use -- just the standard excuse of so many activations blah blah blah and hopefully it would be soon. And of course the parting Have a wonderful day.

I asked about an idea I read on the Apple forums of asking them to cancel your Activation if you were trying to port a number from a different carrier and then reactivate simply as a new customer with a new number and then waiting a few days until tthings settle down and go in store and let them port the number over there. he said it worked like a charm for him anad he was up and running quickly after doing that.

So i asked the guy about doing that but noooooooooo, he said he wasn't Customer Care and only they could do that possibly. he gives me another number for Customer Care but neglects to tell me they aren't even available 24/7 on a week end like this. So after punching tons of buttons to no avail finally get message that they do not open until 9EST.

I'm still waiting on a new customer, new number activation since midnight last night.... I assume that if you cancel your current activation request that you'll lose your place in line.

[deac]

good point, z. I had the same thought. Thanks for the info.

[perk]

I got through to the 877 number after 52 minutes hold time. ATT had the number removed from the "Wait for activation page" because their phone bank is overwhelmed with activation problems. That is an interesting way to solve the problem.

I was told, once again, that some accounts need to be manually activated and now mine would be activated "shortly". This call, I was also told "any delay at this point is caused by I-Tunes activation at Apple, not ATT".
Interesting. I guess I call Apple next.


Your right, the phone number for AT&T is gone. Here it is 877 419 4500. Give them hell.

[Platinum]

I'm on hold with AT&T now and I think all of my patience is officially gone... I bought a $600.00 phone and now I have no phone and no service, even on my old phone. All of this after 6 months of anticipation... I'M A HUGE APPLE FAN... since the APPLE II, but this is going to hurt them, if people like me are getting this frustrated.

If I get through... I'll post any info...:angry:

Take the SIM Card out of the iPhone and put it back into your old, it should work.

[deac]

I wonder what the real percentage is of folks like us having trouble since obvsiouly there are bunchs of reports of it goign smooth. Like so many things in life, are us folks having trouble the vocal minority or is it a huge problemo????

[zachoz]

good point, z. I had the same thought. Thanks for the info.

I asked about this approach during one of my four calls to AT&T last night in a desperate attempt to be able to activate this beautiful brick, and was told that they could do that, but that my new number would then be coded onto the SIM and porting my Verizon number (I'm activating two lines, one with porting one without) would require the purchase of a new SIM card for my iPhone :(

[perk]

Interesting idea. But how do you get a sim card out of an Iphone?

Take the SIM Card out of the iPhone and put it back into your old, it should work.

[Platinum]

Interesting idea. But how do you get a sim card out of an Iphone?

The long slot on the top between the power button and the headphone jack. You need a paperclip to push the little black hole and it opens up. Some other people were mad and did this, put it back into their old phones and they worked fine.

[Platinum]

u cant take the sim out

Yes you can, AT&T and Apple reps actually suggested doing this if you need your phone immediatly.

[mattmanatl]

does anyone have signal bars on the iphone activation screen? none here

[Platinum]

does anyone have signal bars on the iphone activation screen? none here

None here either

[matyb2233]

Your right, the phone number for AT&T is gone. Here it is 877 419 4500. Give them hell.

I have been called that number all night. I mean after you drop 640 on a phone you would exept it to work...... I am pissed off. It looks like it may be a repeat of being at the ATT store early in the morning cause i am gunna raise hell in that store if they dont activate my damn phone... going on 14 hrs..............


Should i be getting an email that says your phone needs more time.

[deac]

This is unbeliveable!!!!! I am right now on the phone (landline) with ATT Customer Service and the man tells me that this is the first he has heard of this problem!!!!!!!!! Unreal.

he is being polite and is checking with porting dept to see what he can find out. I have asked about the cancel Activation and start over not porting but he has not answered that question yet.

[zachoz]

I'm still waiting on a new customer, new number activation since midnight last night.... I assume that if you cancel your current activation request that you'll lose your place in line.

I'm activating two iPhones, one with a port and one without. The one without a port required just went live! Of course, that's my partners not mine :(

The one requiring a port is still stuck in activation purgatory...

Oh, and started this process at 12:01AM last night/this morning if you're counting

[ennbr]

This is unbeliveable!!!!! I am right now on the phone (landline) with ATT Customer Service and the man tells me that this is the first he has heard of this problem!!!!!!!!! Unreal.

he is being polite and is checking with porting dept to see what he can find out. I have asked about the cancel Activation and start over not porting but he has not answered that question yet.

Did you get an answer on starting over. I was thinking of doing just that and requesting a new phone number.

[MandyCh1ck]

Just called the number that you guys reposted. Rep says, could take 72 hours!!! Also, when asked if I need to leave my SIM in the iphone for it to activate she said, yes that would be best. How I made that call was by putting the SIM in my old phone. So I basically asked her if I needed to be without a phone for up to 72 hours and she said yes and stressed how many people were activating at the same time. I told her that they knew how many phones were manufactured and how big of a launch this would be. She agreed. I can understand a bump in the road because there's no real world test for this, but 72 hours???

My thoughts - I used to work for Cingular/AT&T, my SIM card is working so there is nothing more Cingular/AT&T can do for me, they did their job. I blamed AT&T at first, but this is an Apple/iTunes problem for sure. From the information I got through a friend that works at AT&T currently and customer service, leave the phone plugged into iTunes, with the SIM in the phone. It's the iTunes iPhone activation that most of us are waiting on.

[deac]

its a little amusing really. now 41 min 18 sec into the call and the guy has been on hold with the porting activating section trying to get an answer himself. Maybe now he realizes there is a problem!!!! if on ATT guy can't get thru to another section. So no, no answer yet.

[mattmanatl]

I'm in my 14th hour no magic email... 50 minutes on hold this AM with AT&T not much explanation, just keep waiting and waiting and waiting...

[deac]

The ATT CC guy passed me on to the the activation guy who said canceling activation and starting over just getting a new number and porting over later would speed things up "he thought", no guarantees. he also hedged on the 24 hrs thing, said it could be longer but had not heard thte 72 hr thing floating around. Their party line seems to be we didn't anticipate the huge volume and the systems are overwhelmed. Well some higher up should take the fall for that cause I just can't believe Apple/ATT would have misled us all this badly or perhaps I'm too trusting. They had to want this thing to go as smooth as possible. They just couldn't have said to themselves -- well this is going to be a nightmare but we'll have them all hooked in and have their money and they'll whine and fuss but it will be OK. I'm working up a good mad. Like that poster of the gorilla -- "Patience my ass, I'm gonna kill Something" . I know I know its been 6-7 months what's another couple of days...... but...........

So now after previous activation guy telling me I had to talk to Customer Care to get the activation canceled now this guy says I have to talk to iPhone Activation dept so now I'm on hold again. -- all still on the same call into 1 hr 13 min on this call so far. I think they're all flying by the seat of their pants and may just leave it alone and wait, but am supposed to go on road today so can't keep connected to iMac all day waiting for Activation to kick in. Of course they said 5 min hold 12-15 min ago.

And now seeing others reporting little problemos like a growing number reporting low sound problems I'm getting more worried as I'm old and half deaf!!!!!!!

That's all I've found out for now.

[brunn1022]

Same here, I keep getting bounced over to the apple people and they keep sending me back to att saying that att is very swamped with activation problems. Maybe att or apple should put up a statement on their website letting those of us who cant get our phones to work know what is going on.

[deac]

and now the stores are getting open today to add to be the problemos. I know there are many saying theya re having a problem and as I look at the Apple forums there are like a couple of undred posts discussing the problems but 11,000 views. Really wonder how big the problem actually is. I know how big it is to us that have it but I mean in total numbers.

[matyb2233]

Take the SIM Card out of the iPhone and put it back into your old, it should work.

But do you get all the same features.......... Visual voice and everything
Better yet i have a family members sim card, and i am dying to test out the phone dose that then sacrifise my spot in line for activation?

[Platinum]

But do you get all the same features.......... Visual voice and everything
Better yet i have a family members sim card, and i am dying to test out the phone dose that then sacrifise my spot in line for activation?

You dont get the features of course, since your using your old phone. What you get is a working phone to use in the meantime until the iPhone activation issues are fixed. It wont sacrafice your spot in line for activation.

[Simon Templar]

NC Piedmont......

Skipping joyfully into hour 13!!!!



However, lets put blame where blame is due. We can't really point much of a finger at Apple. Yes, they should have taken more precautions to assure that their one and only chosen carrier was up to the task. But....one can only go so far in that endeavour.

No.....the blame for this rests squarely on the doorstep and shoulders of AT&T. They didn't just drop the ball...they compleatly forgot to show up at the ballpark.

And that was the good news!



The bad news is:

They have each and every one of us on the hook with no alternate course of action short of tossing the iPhone compleatly. No matter how long they take...be it a day or a week.....AT&T will still get every cent of their money from us all for the next 2+ years. So.....very little incentive for them to get off their collective corporate asses and take any interest in the situation.


From the 'For what it's worth Department'.....they are not treating their already established client base any better. I have been a Cingular (nee' AT&T) customer for seven years and, as I said at the outset, I've been parked for 13 hours so far.

Hopefully Apple will take significant punitive steps against AT&T as retribution for their negligence. But then....Apple has already gotten their money too, haven't they???




.....sT

[awesker3]

NC Piedmont......

Skipping joyfully into hour 13!!!!



However, lets put blame where blame is due. We can't really point much of a finger at Apple. Yes, they should have taken more precautions to assure that their one and only chosen carrier was up to the task. But....one can only go so far in that endeavour.

No.....the blame for this rests squarely on the doorstep and shoulders of AT&T. They didn't just drop the ball...they compleatly forgot to show up at the ballpark.

And that was the good news!



The bad news is:

They have each and every one of us on the hook with no alternate course of action short of tossing the iPhone compleatly. No matter how long they take...be it a day or a week.....AT&T will still get every cent of their money from us all for the next 2+ years. So.....very little incentive for them to get off their collective corporate asses and take any interest in the situation.


From the 'For what it's worth Department'.....they are not treating their already established client base any better. I have been a Cingular (nee' AT&T) customer for seven years and, as I said at the outset, I've been parked for 13 hours so far.

Hopefully Apple will take significant punitive steps against AT&T as retribution for their negligence. But then....Apple has already gotten their money too, haven't they???




.....sT


I am going on 13 hours also, (since 7pm last night).

Not sure what the hell is going on. I hope it activates soon.

[ColPhorbin]

Take the SIM Card out of the iPhone and put it back into your old, it should work.

dude what are you doing here? do you seriously have a iphone and you think you can take a sim card out? you should let someone more deserving have the phone

[deac]

OK after 2 hr 22 min on the phone with 4 different people, the last person was the Apple lady.

Her answers:

nice apology with the overwhelmed excuse. System is not down and is handling activations as fast as it can. Doesn't know nor understand why some activate quickly and others take so long -- makes no sense.

She would NOT recommend canceling activation and starting over with a new number. its in the system now and will happen eventually , again in less than 24 hrs. She has heard no reports predictions of 48 hrs etc.

Important at least to me -- the phone does NOT have to remain connected to the Mac and iTunes to complete the activation. She said it is the simm card that gets activated and that happens over and through the ATT network, so that for instance my question was that I am scheduled to leave on a trip today. She agreed that I may be driving down the road and the phone will suddenly spring to life.

She had no explanation for a question that is buggin me -- why have all of us stuck in the long waits not gradually seen reports of activations coming thru. it seems that we should be seeing reports of "finally after 10 hours I'm activated etc" but I have seen none of that.

She assures me that for now there is no indication of any problem with either the iTunes or the iPhone software as far as this Activation process.

She basically pleaded and apologized for patience -- that it would happen. She offered appropriate commiseration etc and was at least very nice.

That's it from here folks ---- am resolved to a simple bummed out waiting mode.

[ColPhorbin]

good morning awesker3...i guess i was wrong about waking up like kids on Christmas...this is more like waking up and finding santa passed out on your couch cause he drank all your beer...im at a little over 13 hours and i ****ing NEED my phone at 5pm for work. this sucks i hate cingular/att

[ximermot]

I took my sim out of my iphone and put it in my blackjack........doesn't work....so much for that idea.

[Simon Templar]

Hopefully, while we are waiting for AT&T to wipe the sleep from their eyes the iPhone will get a good charge from sitting in the dock for so long.

Or, like everything else, is charging prohibited until activated??? <sheeesh>




....sT

[Sobe]

Just hit the 16 hour mark.

meh

[JAF]

OK after 2 hr 22 min on the phone with 4 different people, the last person was the Apple lady.

Her answers:

nice apology with the overwhelmed excuse. System is not down and is handling activations as fast as it can. Doesn't know nor understand why some activate quickly and others take so long -- makes no sense.

She would NOT recommend canceling activation and starting over with a new number. its in the system now and will happen eventually , again in less than 24 hrs. She has heard no reports predictions of 48 hrs etc.

Important at least to me -- the phone does NOT have to remain connected to the Mac and iTunes to complete the activation. She said it is the simm card that gets activated and that happens over and through the ATT network, so that for instance my question was that I am scheduled to leave on a trip today. She agreed that I may be driving down the road and the phone will suddenly spring to life.

She had no explanation for a question that is buggin me -- why have all of us stuck in the long waits not gradually seen reports of activations coming thru. it seems that we should be seeing reports of "finally after 10 hours I'm activated etc" but I have seen none of that.

She assures me that for now there is no indication of any problem with either the iTunes or the iPhone software as far as this Activation process.

She basically pleaded and apologized for patience -- that it would happen. She offered appropriate commiseration etc and was at least very nice.

That's it from here folks ---- am resolved to a simple bummed out waiting mode.

Just aheads up....I started my activation at 9 last night and my phone just activated after a power cycle.

[awesker3]

Just aheads up....I started my activation at 9 last night and my phone just activated after a power cycle.

Awesome, were you connected via USB also, or were you disconnected from the computer when you power cycled?

[JAF]

I had the phone in the docking station.

[awesker3]

good morning awesker3...i guess i was wrong about waking up like kids on Christmas...this is more like waking up and finding santa passed out on your couch cause he drank all your beer...im at a little over 13 hours and i ****ing NEED my phone at 5pm for work. this sucks i hate cingular/att

I don't know what the FK just happened. On hold with ATT,(40 minute wait). Same story, servers overloaded etc. Was transfered to someone in "activations". I have a landline phone. I heard someone pick up the phone, then hang up. It was pure BS.

14 hours here and going . Trying to power cycle and connect via USB to see if that prompts something.

[kycophpd]

I see a class action lawsuit. When my cable company was down for 18 hours, they got sued and had to credit our accounts. This is terrible. They obvious intent here was to generate interest and show all these new features but looks like no one really dug into how much upgrading needed to be done.

Seems like Apple and ATT might be losing some of that $230 profit margin on the 8G I have been hearing about.....

[ColPhorbin]

i cant go to work without my iphone...everyone is gonna make fun of me

[mattmanatl]

I'm in my 16th hour... my business partner's phone activated in 5 minutes this morning... this is really killing my enthusiasm...

[Simon Templar]

i cant go to work without my iphone...everyone is gonna make fun of me

Hell Son......WE'LL make fun of you. But it's got nothing to do with whether or not your iPhone makes it to work with you. :laugh2:

Not to worry, I'm off to the office in about three hours, too. It does not appear that my iPhone will be making the trip with me either.




....sT

[ColPhorbin]

this really isnt fair...my old phone has said "Unregistered SIM" on the screen since last night maybe 30 minutes after i tried to activate my phone...i wish i could at least use my old one until my new phone activates...has this happened to others?

[ennbr]

After 17 hours I called Verizon and was told that ATT had not made a request to transfer my number. Next call was to ATT after 35 mins talking to rep I was told they would send another request to Verizon to transfer number and that my 24 hour clock would start over again.

I know I've waited a long time for the phone but I have now waisted 2 days of my life. I'm very tempted to just take it back and wait 4-6 weeks and try again. Guess I'll wait until tomorrow and see what happens with the second request.

[mattmanatl]

got disconnected from AT&T support just before the rep gave me the apple iphone number, my new SIM (from the iphone) works in my old phone... so the problem has got to be Apple and iTunes... not AT&T

[MandyCh1ck]

got disconnected from AT&T support just before the rep gave me the apple iphone number, my new SIM (from the iphone) works in my old phone... so the problem has got to be Apple and iTunes... not AT&T


thank you, that's what i've been saying.

[MandyCh1ck]

dude what are you doing here? do you seriously have a iphone and you think you can take a sim card out? you should let someone more deserving have the phone

wow... i have the iphone, i took the sim out and put it into my blackberry and made a call. definitely possible. the SIM is on the top and can be opened with a push pin or paper clip.

[ColPhorbin]

Yeah sorry my roomate is an idiot i was hoping no one was gonna notice that post...i did that but i put it back in the iPhone because it seems like it might be more difficult to activate iphone if no sim card is in it...how exactly does the activation take place?

[mattmanatl]

Waited for iphone support and their answer was... "you'll just have to wait" maybe even up to 48 hours... they sold so many that the systems are jammed... duh... no one thought of that? come on...

AT&T did what they were supposed to my account has been updated and ready to go... something on the apple side that isn't coming back...

[awesker3]

Waited for iphone support and their answer was... "you'll just have to wait" maybe even up to 48 hours... they sold so many that the systems are jammed... duh... no one thought of that? come on...

AT&T did what they were supposed to my account has been updated and ready to go... something on the apple side that isn't coming back...


Same here Matt. I've talked to Apple and ATT support for several hours. Recently waited for an hour to talk to Apple with the same response.

16 hours and going. Existing customer

[Platinum]

Still waiting here... its been 17 hours now - existing customer

[mattmanatl]

sounds like we got in the bad activation batch... the one that overwhelmed the system...

[awesker3]

Still waiting here... its been 17 hours now - existing customer


I'm hoping when we start seeing more activations, that it will come together for all of us.

[Platinum]

I'm hoping when we start seeing more activations, that it will come together for all of us.

Yep! I figure it cant be tooo far off now, I am sure they are working hard to resolve the issues.

[awesker3]

sounds like we got in the bad activation batch... the one that overwhelmed the system...


I'd like to know how the system is handling these activations? I have not seen one of us post yet that activation went through.

All at once? One at a time?

Does anyone know?

[matyb2233]

I had the phone in the docking station.
You said you went threw a power cycle then the phone worked? I was told by apple to keep the iphone connected to itunes.
So all you did was take it out of the holder and let the battery run out then plug it back in?

Thanks

[MandyCh1ck]

You said you went threw a power cycle then the phone worked? I was told by apple to keep the iphone connected to itunes.
So all you did was take it out of the holder and let the battery run out then plug it back in?

Thanks

a power cycle is turning it off and then back on.

[ericl]

Going into 18th hour. Argh. Waiting on porting the number. I called Verizon as well and they said that they have not received a request from AT&T yet. I'm so trying to be patient.

It would be nice to at least have some functionality of the phone while I waited though.

[Simon Templar]

15 and a half hours.......



....and counting!




Whomever it is at AT&T who is responsible for this deserves to lose his job.



....sT

[zlively]

Trust me, its worth the wait.....I love it

[matyb2233]

Trust me, its worth the wait.....I love it
Going on 19 HOURS.........................

[Simon Templar]

This just in......


My old phone (RAZR, Cingular) now indicates an 'unregistered SIM'. Therefore, it is no longer useable.

iPhone coming up on 16 hours....still not activated.

I'm off to work in an hour (and really DO need a cell phone) and suspect I'll be heading out with nothing in my pocket save a receipt for the $600 or $700 (iPhone case and some iPod-related items) I spent yesterday evening.

It's gonna be cool. It's gonna be cool. It's gonna be cool. It's gonna be.... ooohhh nevermind.




....sT

[ColPhorbin]

i called at&t (1-877-419-4500) a few minutes ago and i went directly to a representative. She was actually pretty nice and helpful. The wait is now said to be 24-48 hours and Atlanta and New York are the worst areas. She said New York is worse, so sucks ****ers cause I live in Savannah. Basically there's just a bunch of numbers in their servers that are awaiting activation and its just going through them slowly and its a matter of time before they get to yours. She said the email will tell you to plug in your phone again but she recommended keeping it plugged in because it could just activate automatically. My account had the new SIM card updated and all that so I guess I'm just waiting my turn to activate. I wish the people who have activated recently would say what time they went through the activation process on iTunes. If someone did theirs at 9pm and just got theirs, then maybe I would know mine is up in an hour since I did mine at 10pm.

[ColPhorbin]

Right after I posted that I checked my email and got this message at 2:48:

We are currently processing your order. Your order number is ******
You will receive an additional e-mail when your order is complete that will provide further instructions to activate your iPhone.

Anyone know if I can do anything useful with this number or if theirs any significance to this email? I'm guessing it means progress though so thats cool

[Platinum]

This just in......


My old phone (RAZR, Cingular) now indicates an 'unregistered SIM'. Therefore, it is no longer useable.

iPhone coming up on 16 hours....still not activated.

I'm off to work in an hour (and really DO need a cell phone) and suspect I'll be heading out with nothing in my pocket save a receipt for the $600 or $700 (iPhone case and some iPod-related items) I spent yesterday evening.

It's gonna be cool. It's gonna be cool. It's gonna be cool. It's gonna be.... ooohhh nevermind.




....sT

Take the sim card out of the iPhone and put it into your old cell phone, it should work.

[MandyCh1ck]

Damn, what the hell - I never got an order number. Got first email at 7:30pm last night, getting very pissed off.

[Platinum]

Damn, what the hell - I never got an order number. Got first email at 7:30pm last night, getting very pissed off.

Im a current customer going on 19 hours waiting as well.

[nashpreds99]

I am going into hour 20... I called Sprint the other day and they said my billing cycle ended on the 30th. If they don't port my number by tonight and I get another bill from Sprint then I am going to be super pissed! I'm afraid to call Sprint about it.

[MandyCh1ck]

on the phone with apple. they are completely baffled that my SIM is working when i put in the blackberry. we are calling AT&T together to talk to them together and if AT&T agrees that my SIM is active and that something is weird, I'm going to troubleshoot through apple. I will keep everyone posted. I explained that I am tired of waiting and want them to work to fix this and pretty much demanded to at least have an idea of what's going on.

Apple was a little bit shock when i said, "my SIM is working, AT&T has transfered everything, my account is updated. I'm waiting on the iphone to work, not AT&T."

[Platinum]

on the phone with apple. they are completely baffled that my SIM is working when i put in the blackberry. we are calling AT&T together to talk to them together and if AT&T agrees that my SIM is active and that something is weird, I'm going to troubleshoot through apple. I will keep everyone posted. I explained that I am tired of waiting and want them to work to fix this and pretty much demanded to at least have an idea of what's going on.

Apple was a little bit shock when i said, "my SIM is working, AT&T has transfered everything, my account is updated. I'm waiting on the iphone to work, not AT&T."

Hi Mandy,

Everyone is having the same problem. Most peoples old phones work using the iPhone sim but the iPhone still is not activated. I am having the same issues as well.

[deac]

Thanks for your updates, Mandy. Is there any way to check if SIM card is active other than putting it in another phone? Not sure my old Nokia has a removeable replaceable one.

I went by the ATT store where I purchased it this afternoon. They also like so many on the phone feign surprise to hear there are problems out here. They had some numbers to call and got me on the phone with another ATT activation lady who got a bit snippy and defensive when I was complaining as she continued this BS about being so surprised at the magnitude of the activations. She also was the first one to blame Apple directly altho she went on to say it was a combination process. First in the activation Apple has tot do something and then they notify ATT that it has been done and phone is ready for number to be ported or added or whatever. the woman said Apple has been slow to notify ATT when its time for them to do their thing which is why, she claimed, that my old Alltel number is still active,

Bottom line I'd heard before ---- you must be patient and wait -- there's nothing else we can do unless you want to cancel this activation and start over which she admitted may not be any better.

I can just see a nightmare scenario of having to start over anyway after we reach the magic 24 hr mark. I see above one person of the waiting group has gotten service. Anyone else hearing from them yet. Not quite sure why all of a sudden magically after 24 hours there will be a sudden ton of activations but hopefully so.

[MandyCh1ck]

Hi Mandy,

Everyone is having the same problem. Most peoples old phones work using the iPhone sim but the iPhone still is not activated. I am having the same issues as well.


I realize that everyone else is having this issue, but not many people are calling and stressing that issue so this is the first that customer service reps have heard of it. Just seeing if there's some special trouble-shooting that we need to do through apple.

I think everyone loves and wants to love Apple so much that they are blaming AT&T. In our cases, my point is that it seems that AT&T has done their part. It could be anybody, but I am demanding to know who and what I can do. I'm tired of "just waiting". I'm f*cking fed up.

[MandyCh1ck]

Thanks for your updates, Mandy. Is there any way to check if SIM card is active other than putting it in another phone? Not sure my old Nokia has a removeable replaceable one.

I went by the ATT store where I purchased it this afternoon. They also like so many on the phone feign surprise to hear there are problems out here. They had some numbers to call and got me on the phone with another ATT activation lady who got a bit snippy and defensive when I was complaining as she continued this BS about being so surprised at the magnitude of the activations. She also was the first one to blame Apple directly altho she went on to say it was a combination process. First in the activation Apple has tot do something and then they notify ATT that it has been done and phone is ready for number to be ported or added or whatever. the woman said Apple has been slow to notify ATT when its time for them to do their thing which is why, she claimed, that my old Alltel number is still active,

Bottom line I'd heard before ---- you must be patient and wait -- there's nothing else we can do unless you want to cancel this activation and start over which she admitted may not be any better.

I can just see a nightmare scenario of having to start over anyway after we reach the magic 24 hr mark. I see above one person of the waiting group has gotten service. Anyone else hearing from them yet. Not quite sure why all of a sudden magically after 24 hours there will be a sudden ton of activations but hopefully so.

no problem, i'll keep everyone updated to the end. i know i should be patient and that's what everyone keeps saying, but i feel that waiting hours in the sun was patience, and then hours upon hours of this is just crap.

i read on another forum that people have just been going and getting new sim cards and restarting and it's gone straight through.

if apple product support doesn't work, and then it isn't working at 7pm (the 24 hour mark), then i'm going to go get a new sim card. i'm going to bring my laptop in there and say "make it work". I have a friend that works where i bought it so i know that i have someone competent that genuinely wants to help me.

[kycophpd]

I just got off the phone with AT&T and the CS Rep i talked to said that everything is right on their end. She even verified my SIM id on the new iphone. She said they just sent out a new email stating that Itunes will send you out an email when you can activate your phone and you will have to go back thru the process again?? I hope this is not correct.

I am also scared that the four or fives times I have cycled the power on my phone was one of the times they were trying to activate my sim card...... who knows.

I bet Steve Jobs iphone is working.

[andrewf]

AT&T just told me that my phone will NOT be activated today and I have to wait another 24hrs. :angry:

This is a really good way to start off a 2yr contract.

[MandyCh1ck]

in the AT&T store as we speak to get a new SIM, I'll keep you up to date.

By the way, was on hold for Apple Product Support for over 2 hours before finally hanging up and coming here.

[mattmanatl]

22 hours and still nothing... uggggggh:frown:

[deac]

OK, I did the new SIM card deal, went back, got a new one, went thru Activate again this time just choosing to take a new number and not bother porting over old one at this time. Entered address as it was on credit app which is different from billing address (figured maybe that contributed).

Result: I am the bummed out possessor of another email tellingg me it will take more time to activate and will receive further email when it is activated, just like 23 hours ago.

Has anyone ahd a quick repsonse after getting the dreaded email response?

I am so totally fed up.

[MandyCh1ck]

as promised heres the update. Im typing this on my iphone! Go get a new sim!!!

[deac]

Great Mandy, pleased for you. Did you do anything else differently? Did ya'll have a credit code to enter in that block? i asked about that at second trip and they said they knew nothing about a credit code if you were pre approved.

Just grasping at straws as to what I could ahve done wrong.

[MandyCh1ck]

Great Mandy, pleased for you. Did you do anything else differently? Did ya'll have a credit code to enter in that block? i asked about that at second trip and they said they knew nothing about a credit code if you were pre approved.

Just grasping at straws as to what I could ahve done wrong.

at the store I was in, they weren't preapproving credit because they wanted everyone out the door so I didn't get any type of code. I do know that if they did preapprove your credit, EVERYTHING must be entered just as they entered when you go in to activate. The only things I had to enter through my activation were phone number, zip code, last four of social, mac username and password, and do i want more text messaging. After that, i didn't enter in anything except for agreeing to legal crap and hitting continue.

[ximermot]

i went and got a new sim, same thing, your activation requires additional time to complete.

[MandyCh1ck]

Changed the SIM, worked for me! It was like a completely new activation experience, saw messages I hadn't seen before! The email came right away, after all the verifying crap it took seconds.

Here was my situation:
In Tallahassee, FL First email received at 7:30pm yesterday. SIM worked in old phone but not in iphone. Existing AT&T customer.

If your situation is anything like this, go get a SIM, i wish i would have sooner.

[truereligion18]

I ported my number over from T-Mo here in Richmond, VA. And my current wait til is 16 hours!! I am about to flip ape turd!

Umm... I am going tomorrow to try the whole new sim card ordeal if this thing isnt working! Cause this is getting to be aggravating as CRAP!!

Am I the only one that turns his/her iphone on just to take a look!? Gahhh... its killing me!

[ximermot]

I feel like the lone ranger here. Anyone else still waiting for activation.

[deac]

right here with you, x

moving up on 23 hrs with original and 2 hrs with post new SIM -- is it correct to think this is a race? whichever email I get first, I insert that SIM card and am then on IF either one ever comes thru. I'm so confused and bummed.

[SpyderDriver]

Me too 24 hours +. Raising hell with them now.

[neo]

I am still in the bull**** pot also existing customer going on 21 hrs:angry:

[ColPhorbin]

****!!!!!!!! I work as a driver at Papa John's and I worked 5pm - 10pm tonight. I stopped by a couple times to see if my phone had been activated but eventually started calling my own number with my girlfriends phone (which I had to borrow for work tonight...thanks AT&T!). At first it was saying "You have reached the voice mailbox of...." when I called but around 9 oclock it started saying "We're sorry but the person you are calling has a voice mailbox that has not been set up yet." So of course i got excited and expected an activated iPhone when I got off work but there's no change at all. The strange thing is that I've received the second email confirmation 3 times today...the one that says:
We are currently processing your order. Your order number is ******
You will receive an additional e-mail when your order is complete that will provide further instructions to activate your iPhone.

I'm afraid their servers tried 3 times to activate my phone and it didnt work, does anyone else think this might have happened? Has this happened to anyone else? I feel left out, everyone else is getting their activation...

[mattmanatl]

26 hours here... I don't even give a f!@# anymore... I'm so over it!!!!!!!:angry:

[linkerjpatrick]

I started my activation this morning around 8am. Got the second confirmation with my order # this afternoon around 3:30pm. Still have not received the official activation yet.

[Platinum]

I started activation last night at 8:00pm.... just got my order number... I guess its making SLOW progress.

[mattmanatl]

I wish I as that lucky... no MAGIC email yet... WOW, I actually can't believe this is happening...

[ocfp]

I'm on hour 28. This is annoying. No cell phone service. Is this a hand full of people that this happen to or is it a lot of people. Why hasnt any news or web site said anything about it. Im about seconds away from throwing the IPHONE against the wall

[ColPhorbin]

Yeah I was talking about that earlier. I think that nobody wants to admit their iPhone has a problem cause of all the people saying its too expensive and wait for the glitches to go away. If we don't say anything then Apple and AT&T don't have to say anything and it remains hush hush.

Anyway, I just talked to a lady that said there was a conflict with a Bellsouth account I have. There was some $5 discount that she removed and she said my activation will be through in an hour. I don't believe that. I have like 5% faith that it will actually come in the hour, what do you guys think?

[Platinum]

Whell I got 3 e-mails now about my order number, and the iTunes store keeps saying "Accessing iTunes store" on my "Wait for activation page"

[ocfp]

I hope u the best luck buddy. This is getting annoying. If i was able to use my other cell this wouldnt be as annoying. 26 hours without a cell phone on a saturday is something ..............

[Platinum]

I hope u the best luck buddy. This is getting annoying. If i was able to use my other cell this wouldnt be as annoying. 26 hours without a cell phone on a saturday is something ..............

If you need a cell you can take the iPhone sim out and use it in the "old phone".

[ocfp]

I just got another email with my order number. COMe ON>

[neo]

Me too, just got another thankyou for your purchase your order number activation email bull****....this is 25 hrs existing customer

[ocfp]

Me too, just got another thankyou for your purchase your order number activation email bull****....this is 25 hrs existing customer

Same here :angry::angry::angry::angry:

[ColPhorbin]

Yeah ive gotten the 2nd email 4 times now

[Platinum]

I have 3 emails now with the same order number.

[northhall]

I'm in Texas and existing customer. its been 7 hours now. Does anyone know if it will be days or weeks?

[ColPhorbin]

I've heard about 24-48 hours from AT&T representatives but only one of those threw in the 48 hours estimate, the others just said 24 hours. I've heard a couple people say they heard 24-72 though.

[JDL70]

I am a new AT&T user and was able to activate and port my number from T-Mobile in about 20 minutes. Did it twice. Once Friday and then for my wife on Saturday. I am in the Miami area

[Gregbab]

I am waiting 28 hours in Miami Fl.

[ennbr]

Whatever you do don't cancel the Port. I called about hour 26 and requested they stop the port from Verizon and reset my account so I could obtain a new phone number. What a bad decision that was it has left my account in a state of limbo. The port from Verizon is canceled but the ATT account thinks it's still waiting for a reply. I'm now working with Customer Care attempting to reset my account. Apparently there are two parts of the process first setting up and account second port the old phone number.

[izombie_6/29/07]

In Miami, Florida 12 Hours now, existing customer , and I went to the apple store at the aventura mall which still has tons of iphones left

[Simon Templar]

Right after I posted that I checked my email and got this message at 2:48:

We are currently processing your order. Your order number is ******
You will receive an additional e-mail when your order is complete that will provide further instructions to activate your iPhone.



Yes....I received that email myself....twice. Once at 330p local time...and then again at 1112p. Both quoted the same order number.



Now enjoying hour 26 of the activation queue.


Still hoping at least one person (and preferrably several more) at AT&T loses their job over this. Being caught a little off guard is one thing. However, there is little to no excuse for being caught with your pants down and your head up your ass....especially when your first response is to shove it further up.

Negligence does not begin to describe this fiasco.



....sT

[ColPhorbin]

I just got bored and did a power cycle and when I plugged the phone back into the USB is vibrated two quick pulses. Has this happened to anyone else cause it never happened before...

[neo]

Well its now 29 hrs and still nothing oh except a fourth email saying they are processing my order...this is such bull**** it should be illegal

[ximermot]

32 hours + here, but i did finally receive an e-mail saying they were processing my activation. I think I'll go to bed and maybe, just maybe it will be active when I wake up.

[MikeMineo]

im in south florida and its been 32 hours with no email at all... im going to the at&t store tomorrow mourning when they open at 10 and im going to see if they can activate it for me... i havent recieved ANY emails from them at all... if i need a new SIM card so be it... im going there tomorrow in person to solve my problems

[PARADA6]

Los Angeles 25 hours and counting:angry:

[Platinum]

im in south florida and its been 32 hours with no email at all... im going to the at&t store tomorrow mourning when they open at 10 and im going to see if they can activate it for me... i havent recieved ANY emails from them at all... if i need a new SIM card so be it... im going there tomorrow in person to solve my problems

Does AT&T open @ 10:00am on Sunday? I am going to get a new sim card as well. I have been waiting like 33+ hours now, 4 "processing order" e-mails but nothing.

[neo]

Does AT&T open @ 10:00am on Sunday? I am going to get a new sim card as well. I have been waiting like 33+ hours now, 4 "processing order" e-mails but nothing.


On my fourth one also, guess i better go there in the am also. Man this is not how imagined my iphone weekend to go...but hey at least i got one even though i still have to watch videos of it to see anything except the activation screen:angry:

[Platinum]

I just got bored and did a power cycle and when I plugged the phone back into the USB is vibrated two quick pulses. Has this happened to anyone else cause it never happened before...

Yeah mine does that, it seems to switch between that and the little beeps

[deac]

the morning of the 3rd day dawns, now 33 hours and counting since original and 12 hrs since I replaced SIM and started a second round of wait email

I unlike many of ya'll have received no furthter emails since the original one. Makes me wonder if I'm toally lost in the system and how bad I scrwed up trying the SIM card change. Not that i don't appreciate the tip and glad it worked for so many of you but now have I confused the system and they think I've got two going. I'm so confused and bummed.

I'm very serioiusly contemplating just returning the damn thing when the store opens -- am that bummed , and just waiting till down the road. And trust me as a 22 year Macaholic who has 6 macs running in the office now and who was so so excited about this phone, it would be a major decision to give up on it for now. But its cost me 2 whole days of work lost at a critical time and i'm as mad at self as i am them. just so bummed and why can't they tell us anything...........

[SpyderDriver]

I'm right there with you buddy. I am coming up on 36 hours. I didnt try the new sim trick. I was told that it would screw up my number port.

Sigh....$640 to dial 911....

[mattmanatl]

Wow... over 37 hours now and though there may have been a glimmer of hope early this AM (1:15 AM) when an AT&T rep stated that she and her supervisor were working on it and I should see something in 1 to 2 hours... well that light of hope went out this morning when not much to my surprise... NOTHING!

This morning's AT&T rep says... nothing they can do... "you just have to wait". My patience finally ran out and I went off on her (of course qualifying that it was not her fault) but I am sick of the waiting and the "no one can do anything, you just have to wait" party line.

I am the biggest Apple fan (for all of my life) and supporter of all things APPLE but this has been the most frustrating debacle I have ever been involved in... :frown: and it has really left a very bad sour APPLE taste...

[truereligion18]

Well working on 32 hours and still nothing!

Did a SIM card swap and didnt get the 24 hours email, so maybe that is a sign of some light ahead! Called cust. service and the lady said she would put mine in as a rush to the porting dept. and all this and that, so I guess I might have a little hope!!

[ennbr]

Finally got someone to turn on my canceled Activation from last night. Since my Verizon number has now been ported to ATT the plan is to wait 2 hours for the system to catch up then call back and they think they can just update my account. Wow and it's only been 39 hours since I started.

[Platinum]

I went to my AT&T store and just got a NEW SIM there was 5 other people there doing the same. It activated in 10 seconds after redoing my data plan at home. Get a new sim asap!

[mattmanatl]

How did you get them to give you a new SIM, my AT&T store said that they didn't have any SIMs that work in the iPhone... (which I'm sure is not true)... will you end up having more than one account activated? Uggh! I don't know what to do.........

[deac]

great news ,platinum, congrats

I tried it yesterday and it did not work for me and for others. Again there seems to be no hyhme or reason. Both the ATT and Apple CSR's this morning said they saw no reason it should work but I told them it does according tto many online here. They said great, they just had no explanation for why.

[deac]

How did you get them to give you a new SIM, my AT&T store said that they didn't have any SIMs that work in the iPhone... (which I'm sure is not true)... will you end up having more than one account activated? Uggh! I don't know what to do.........

yes there is a chance you will ahve two accounts to clear up clean up but that hassle is worth it to many including me ASSUMING i could get it to work which in my case would be three if I go get another SIM card.

[Platinum]

How did you get them to give you a new SIM, my AT&T store said that they didn't have any SIMs that work in the iPhone... (which I'm sure is not true)... will you end up having more than one account activated? Uggh! I don't know what to do.........

I just told them I talked to AT&T customer support numerous times and they told me to try a new sim, the lady had a large stack of of them like business cards. Its just an ordinary unused GSM sim card, nothing special.

[Platinum]

great news ,platinum, congrats

I tried it yesterday and it did not work for me and for others. Again there seems to be no hyhme or reason. Both the ATT and Apple CSR's this morning said they saw no reason it should work but I told them it does according tto many online here. They said great, they just had no explanation for why.

You could try going to the AT&T store and having them look into their system about it. I talked to numerous CSR's this morning and all of them were pretty clueless, one was a bit knowledable... but at the store they were really helpful. Are you an existing customer? You could always try another new sim, right now it seems everything is up and running fine.

[Platinum]

yes there is a chance you will ahve two accounts to clear up clean up but that hassle is worth it to many including me ASSUMING i could get it to work which in my case would be three if I go get another SIM card.

I asked the lady, she said that the others deactivate when you start a new one. Basically the new one overwrites the old ones.

[deac]

nope, new customer , and all the people at my store could do was call the same folks I've been calling from here ----- yesterday afternoon they even acted surprised anyone was having activatioin issues and blamed it on Apple saying they had nothing to do with it = clueless

[Platinum]

nope, new customer , and all the people at my store could do was call the same folks I've been calling from here ----- yesterday afternoon they even acted surprised anyone was having activatioin issues and blamed it on Apple saying they had nothing to do with it = clueless

I would go try one more sim card, the people at my store looked shocked mine hadnt started working yet. This morning it seems you get through really fast... give it a shot.

[deac]

going to, doesn't open for 50 min here

main fear is that it coud give me 3 active accounts to deal with

so that's really a ? I ahve not seen addressed. has anyone who got activated with a second SIM card finally received email that their first SIM card was Activated????????

[rhproductions]

I'm gonna try my third this morning. I'm also going to get my credit check done in the store this time as well (when I first bought it their system crashed so I was unable to do it instore) so maybe having my credit code will speed things up for me this time.....38 hours.....

[deac]

I'm gonna try my third this morning. I'm also going to get my credit check done in the store this time as well (when I first bought it their system crashed so I was unable to do it instore) so maybe having my credit code will speed things up for me this time.....38 hours.....

They did it in store here Day 1 which added to wait time, BUT BUT they gave us no credit code and when I went back the next day they had no clue what a credit code was, so I was approved in store and had to just leave the credit code thing blank. It went thru fine that way, let me choose my plan etc, said nothing about paying anything extra so I presume it knew I was OK from the social and adress etc.

[ColPhorbin]

Ok so its just an ordinary GSM card? They should have that at the Cingular/AT&T franchise stores in my town then shouldn't they? Otherwise I have to drive to a city that is an hour away like I did to get the iPhone on Friday...I would much rather drive around the corner to the little Cingular store here if I could. Please someone with any

[rhproductions]

They did it in store here Day 1 which added to wait time, BUT BUT they gave us no credit code and when I went back the next day they had no clue what a credit code was, so I was approved in store and had to just leave the credit code thing blank. It went thru fine that way, let me choose my plan etc, said nothing about paying anything extra so I presume it knew I was OK from the social and adress etc.

Well I accually got halfway through my check the first day (I'm 20 and have no credit) but once they found that out, they couldnt get my code to register and print properly, so they told me to leave it blank and when i registered it would send me a code to bring back to them, pay the deposit, then go back home and finish activation......none of that has happened yet..... so hopefully my rep will be able to get it for me this time.

[neo]

deac,platinum, rhproductions and a few others i sent a pm to you all. Mine is up and running finally, after being up all night and help from mattyb, called someone at 877-800-3701. They tracked my problem to a confusion with itunes and my previous pda data package. She put me through to someone else after a hr wait and they activated it while i was on the land line with them:laugh2: took 5mins just got some codes of my box and phone number and order number

[Simon Templar]

37 hours and still in Limbo!!!!





Incredible!




......sT

[rhproductions]

I'll try the number first and post my results

[boylinator]

I'm currently on hour 38 with this whole ordeal and I've managed to stay relatively calm throughout.

I'm a current Verizon Customer. I finally spoke with a very helpful rep located in Canada.

-Make sure you entered your name exactly how it appears on your verizon bill. My bill says Christopher, but I entered Chris.

-In porting the number, make sure you keep your verizon billing address and the primary place you'll use the phone the same. DON'T ENTER "OTHER"!!!

-You only need to enter your account number up to the hyphen. Anything after that will only bring up an error and delay you more!

-This rep canceled my activation. I went through the process again of activation and made sure all of the info is exactly correct.

-She's calling me back in 2 hours to manually activate the phone for me.

Hope this helps. This phone better be worth it!!!!

[deac]

I'm currently on hour 38 with this whole ordeal and I've managed to stay relatively calm throughout.

I'm a current Verizon Customer. I finally spoke with a very helpful rep located in Canada.

-Make sure you entered your name exactly how it appears on your verizon bill. My bill says Christopher, but I entered Chris.

-In porting the number, make sure you keep your verizon billing address and the primary place you'll use the phone the same. DON'T ENTER "OTHER"!!!

-You only need to enter your account number up to the hyphen. Anything after that will only bring up an error and delay you more!

-This rep canceled my activation. I went through the process again of activation and made sure all of the info is exactly correct.

-She's calling me back in 2 hours to manually activate the phone for me.

Hope this helps. This phone better be worth it!!!!


awesome info --- why the hell couldn't one of the 6-8 I talked to told me that ----- now I'm even more pissed....... they told me to be sure to enter info exactly as on credit app so i did which uses home address but my old Alltel acct I'm porting is from my work address. Also I entered the entire acct number with the hyphen and god only knows if I used William or Billy on both.. dammmmnmnnnnnnnnnnn

which number did you call to get this info???

[SpyderDriver]

I just spoke to someone who said the delay was with my port. I had her connect me with the porting department. They put a recording on the phone that I had to agree to to finalize the porting of the number. I then was told that I now have to wait on the activations department to activate my account.

If you are trying to port. Call the 3701 number and try to have them connect you with somone in porting so they can work it out. I was told that the direct number to porting is 888-898-7685. I didn't try it myself as the lady I was on the phone with conferenced me in for that.

[boylinator]

awesome info --- why the hell couldn't one of the 6-8 I talked to told me that ----- now I'm even more pissed....... they told me to be sure to enter info exactly as on credit app so i did which uses home address but my old Alltel acct I'm porting is from my work address. Also I entered the entire acct number with the hyphen and god only knows if I used William or Billy on both.. dammmmnmnnnnnnnnnnn

which number did you call to get this info???


the same 3701 that everyone else has used. don't worry. i've honestly spent 6-8 hours on the phone (mostly on hold) talking to many different people. ironically enough the 2 most helpful people were both based out of Canada and they don't even have the iphone !!!!!!

[deac]

on hold again now

[ximermot]

just got off the phone with someone at att and they said to leave phone attached to computer that they just got word that removing it causes delays. I'm not so sure that's correct.

[SpyderDriver]

Yeah i dont see how that will matter. Unless they mean delays with charging it :laugh2:

[deac]

they told me the only difference it made was you would notice itt activated sooner if connected as the email comes out some time after activation actually occurs

Apple person told me that. Of course she also said she had heard nothing of any problems with volume and in this small board alone we ahve 2-3 threads going on it.

There is just so much contradictory info going around and so many ATT people saying different things. Clearly they were not ready for this. Its awful.

[deac]

ARRRGHWEHDHRRRRRGHGHGHGGHGHGHG

now on phone with them again and they didn't even have my to be ported phone number correct and I know i entered correct cause I always make screenshots of stuff I fill out when registering stuff like this.

Now she's gone away checking on something else. More later to be continued obviously..........

[iphoneCOS]

My dad is in Charlotte and he got the "need more time to activate" email around 6:00 PM (Saturday). 3 hours later his phone activated. He was an existing Cingular customer. Hopefully it is getting better now.

[boylinator]

The rep admitted to me that they obviously were not prepared, but somewhat more surprisingly than that is the reps had not been trained at all on the iphone. didn't know anything about how it operates and some haven't even seen it before!

[boylinator]

My dad is in Charlotte and he got the "need more time to activate" email around 6:00 PM (Saturday). 3 hours later his phone activated. He was an existing Cingular customer. Hopefully it is getting better now.

When you say his phone was activated, did he leave it plugged in and it just started working? Or did he receive the email confirmation 3 hours later?